What do you give customers when they place an order at a show?

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SUMMARY

This discussion centers on the best practices for providing customers with receipts during order placements at shows. Participants emphasize the importance of giving customers a legal receipt, particularly highlighting the use of outside order forms (OOF) instead of the standard three-ply forms. Many consultants prefer to mail receipts to hosts after the show rather than handing them out at the event, as customers often do not require immediate documentation. The conversation underscores the necessity of providing receipts for customer protection and maintaining trust.

PREREQUISITES
  • Understanding of outside order forms (OOF) used in direct sales.
  • Familiarity with legal requirements for customer receipts during sales events.
  • Knowledge of shipping and handling (S&H) policies in direct sales.
  • Experience in customer communication and order management during shows.
NEXT STEPS
  • Research the legal requirements for providing receipts in direct sales, including cooling-off periods.
  • Explore best practices for using outside order forms (OOF) effectively at sales events.
  • Learn about customer communication strategies to enhance trust and transparency during order placements.
  • Investigate shipping and handling options that can be communicated clearly to customers.
USEFUL FOR

This discussion is beneficial for direct sales consultants, event coordinators, and anyone involved in customer service during sales events, particularly those looking to improve customer satisfaction and compliance with legal requirements.

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pampchefstacey
Messages
53
Does anyone have the second page of the OOF in a Word document? I always like to give that to the customer so they have the legal information and my contact information. I would like it in a Word document so I can add my contact information instead of using labels.

For those of you that use the OOF at your shows what do you give each customer when they place an order?

Thanks!
 
You can go on CC and click on the host special button. You can select the legal info on the second page of the pre-printed outside order form.
 
I use my own outside order form and don't give the guest anything at the time of the show. I mail the host receipts when we close the show. No one seems to care that they don't get anything at the time.....
 
beepampered said:
I use my own outside order form and don't give the guest anything at the time of the show. I mail the host receipts when we close the show. No one seems to care that they don't get anything at the time.....
Click to expand...
I used my own outside order forms for my last show and I handed them back so they could write their checks after I entered them on the computer. I actually had people say "I don't need this" as they gave them back to me. Now I had already told them that they would be getting the official receipt with their products.


PS: I DO NOT like the new 3 ply order forms with the shipping line left blank. It brings up the fact that there's shipping to the host's home. I KNOW most companies do that but people just don't get it. I make it sound like a deal by telling them that they can have it shipped to their own home for just "$---" or if they would rather they can get a flat $4 shipping by having it go to the host. If they ask why there is shipping if it comes to the host I tell them that actually the combined guest shipping charge barely covers the cost to deliver to the host in many cases. I tell them that when I have mailed packages, the minimum I have paid for shipping at the PO is $4.05 and that is for one item and they can purchase everything in the book for that shipping cost. Usually get nods and a laugh but some STILL don't get it.

That all wastes time I could be talking about a product!!
 
I have been using the outside order forms for a few years now . I show them the total the write the total on the back of a business card for there recordes aand tell thm they will get the real order form with the products .I have had good luck with these cause they can make a mess on it and then get a nice neat one to hold on too . No one has ever had a problem with them so far .
I also hate the 3 ply ones I only use the for a fair .
 
I thought we were required by law to give customers a "legal" receipt with return information the night of the show, because legally they have a 3 day cooling off period, in which to change their mind.
 
I also give the "official" reciept to my host for them to hand out. I have started using the outside order forms at show. Even if I use the 3-ply ones I still print out a reciept for them b/c it is just easier for me to print them all out with the show.

I have never had anyone change their mind or cancel an order. All the guest know if they need to make changes they need to contact me or the host before we close and submit the show.
 
If you are making your MAC calls, they have that as an opportunity to change their order. Also, they have the first 30 days to change their mind too. I don't use the 2nd page (I too use the OOF). No one ever looks at it anyway. I hope that they change the s/h back. It's fine to have options listed on the form, but 99% of people filling out a form (not online) is choosing to have it delivered to the host. Email HO and tell them that!! Maybe they'll change it for the fall.
 
beepampered said:
I use my own outside order form and don't give the guest anything at the time of the show. I mail the host receipts when we close the show. No one seems to care that they don't get anything at the time.....
Click to expand...


FYI.....I recently came across a customer whose guests didn't get any kind of receipt at her bridal shower. Now they left "productless". Apparently the consultant took their money (B/W $500-600) and spent it. They have gotten HO involved, but it is pretty much their word against the consultants right now. (Sorry, I haven't heard an update. I need to find that out.)

Moral of the story.......It's best to give the customers a receipt, for their protection and yours. I use the write-in forms. (My only complaint being that the S&H is not pre-filled and that has bit me a few times!). I'm not saying any of us are dishonest, but you never know when something will happen.
 

Frequently Asked Questions

What is typically given to customers when they place an order at a Pampered Chef show?

When customers place an order at a Pampered Chef show, they typically receive a thank-you gift or a small incentive, such as a product sample, recipe card, or a discount on future purchases. These gifts help to enhance the customer experience and encourage repeat business.

Are there any special promotions or incentives for placing larger orders?

Yes, Pampered Chef often runs promotions where customers can receive additional discounts, free products, or exclusive items when they place larger orders. It's a great way to reward customers for their loyalty and encourage them to try more products.

Do hosts of the show receive any special gifts for orders placed?

Yes, hosts of the show often receive special gifts or rewards based on the total sales generated during their event. This can include free products, discounts, or exclusive items, which serve as an incentive for hosting and promoting the show.

Can customers choose their gifts when they place an order?

While some gifts may be predetermined, many Pampered Chef consultants allow customers to choose from a selection of thank-you gifts based on their order size. This personalization can enhance customer satisfaction and encourage future orders.

How can customers find out about the gifts or incentives available during a show?

Customers can find out about the gifts or incentives available during a show by asking the consultant directly or by reviewing any promotional materials provided at the event. Consultants often highlight these offers at the beginning of the show to encourage participation.

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