Waiting on HO: Delays with Order Confirmations and Email Notifications

[byrd1956]

I have been on hold w/HO for almost an hour.....I can't tell you how many times I have heard their advertisements.
I had a host place more than one order for co-workers today while at work. The orders have not shown up, yet. Another guest had placed an order and in less than 2 hours I got an e-mail about it.
Now I am worried something may have gone wrong.....like the orders are not going to her show and I have been waiting to ask about it. (My neck is so tired from holding the phone...)
Does anyone know if it can actually take quite awhile for orders to show up either in e-mail or at our PWS???

 

[jwpamp]

No, they usually show up right away. I would bet that the person who ordered didn't put in the host's name or got lost at some point and it ended up in the "lead" system which meant it went to a Director in the lead system. Or, if she just went to your website, it may end up showing up in your Online Orders.....sometimes those take a while to show up. The guest can cancel the order (it has to be done quickly before it ships) and re-order thru you. Otherwise, HO will not redistribute the order to you. I know, it's happened more than once to me!

 

[BethCooks4U]

I'm on hold too. I need to ask about an order a consultant submitted. I hate it when end of month is on a weekend - we can do nothing if there's an issue and we don't know until Monday.

I also had a couple people say they were going to order online and haven't but so far they aren't telling me they did so I'm hoping they just told the host they were ordering so they wouldn't have to buy and could save face - like the host wouldn't find out. ...or that they just didn't do it yet.

I vote we change weekend end of month to the following Monday or that HO is staffed and updates the tracker on the last day of the month or both!! (JK - I know they all work hard for us but it is frustrating!)

 

[mscharf]

I would make sure that she clicked the final submit button. This has happened a couple times with my customers, so it never actually sent the order.

 

[pcchefjane]

I too was on hold for over 1-1/2 hours. In my SAT box, I got 2 of the Pineapple Rum Sauce! UGH! I didn't really want it anyway. Finally I got a human and she said to keep it. I then asked her about the beaded spreaders that were picked up from me on 1/13 to be checked and replaced (gray gasket showing at top bead next to knife blade). She said she would send yet two more...ARGH! She did say she would throw in a cutting board so it would be shipped FedEx instead of by postal service. I told her those take 2-3 WEEKS! She told me something I didn't realize...FedEx is closed on Mondays! I didn't realize that! I completely understand your frustration with the long wait. I was watching my 5 mo granddaughter and 2-1/2 yo grandson and of course by the time HO answered, the baby had woke up and was crying and Josiah was wanted something too...

 

[byrd1956]

I would make sure that she clicked the final submit button. This has happened a couple times with my customers, so it never actually sent the order.

When I finally talked to someone this was one of the suggestions. I won't be able to talk to the host til Sunday, so I just e-mailed her. Since she said everyone paid her and she would pay me we are thinking the submit button was not used. I'll find out Sunday.
and yes, I've calmed down....it is amazing what a hot shower will do

 

[pamperedlinda]

I too was on hold for over 1-1/2 hours. In my SAT box, I got 2 of the Pineapple Rum Sauce! UGH! I didn't really want it anyway. Finally I got a human and she said to keep it. I then asked her about the beaded spreaders that were picked up from me on 1/13 to be checked and replaced (gray gasket showing at top bead next to knife blade). She said she would send yet two more...ARGH! She did say she would throw in a cutting board so it would be shipped FedEx instead of by postal service. I told her those take 2-3 WEEKS! She told me something I didn't realize...FedEx is closed on Mondays! I didn't realize that! I completely understand your frustration with the long wait. I was watching my 5 mo granddaughter and 2-1/2 yo grandson and of course by the time HO answered, the baby had woke up and was crying and Josiah was wanted something too...

They are not closed on Monday - they just don't do Home Delivery on Monday, that is Tues - Sat. Fed Ex offices and all other services are available on Mondays.