Waaaaah - My Trifle Bowl Base Broke

[dianevill]

I'm so sad...I dropped the base of my trifle bowl this weekend and it shattered (not to mention it took a big chunk out of my floor). I called HO today to see if I could just buy a replacement base, and NO, I can't...it's not a replacement part. Luckily I earned it in the December sell-a-thon, so I can buy it as a sample, but still, it's $20 I wasn't planning on spending....

Just thought I'd share my news with people who would understand my sadness (my DH doesn't get it ) and to let you know that the base is not a replace-able part .

On a good note my wonderful recruit Siderits lent me hers for my show last night and it got me a March booking, so all's not lost . Thanks Tanya!

 

[gilliandanielle]

That sucks! I am sure they will come out with the part soon, because I still have my first bowl they sent me with no base...

 

[dianevill]

You know, Gillian, that kind of gives me an idea (thanks!). So many people received smashed trifle bowls. Anyone receive one with an intact base and are looking to sell it?

 

[Tara1021]

They've never sent me a return receipt for my broken bowl...It's sitting around waiting....Base is fine though. Let me know if you are interested. i wouldn't know what to sell it for though. any suggestions?

tara


[email protected]

 

[dianevill]

I'll send you a PM, Tara. Thanks!

 

[Tara1021]

i'm hoppin off for a while, but will check back!

 

[Chef susan]

I think they better have replacement parts for the bowl part available--with 2 pieces---someone is going to pik it up and not know it is a 2 piecer and drop it--just my guess

 

[KellyTheChef]

Silly question...shouldn't HO replace the entire thing for you since it is still under warranty?

 

[dianevill]

They would, if it wasn't "user error" or rather, "user stupidity". I dropped it .

 

[Chefgirl2]

NO! DON'T Buy it! It is should be covered by our unconditional one year warranty. TLet them know you weren't tossing it around or abusing it. I was normal usage probably when it slipped and they will replace it. Call 1-888-our-chef and have them send you a new one. Read the warranty and get happy! It applies to us and we don't have to send it back before they send it out if we earned it from an incentive. We will have to send it in when you get the box to do so. Good Luck!

 

[DebbieJ]

They replaced my chopper when I dropped it.

Just call and tell them it broke. No explanation needed.

 

[mbh06]

You can always use it w/o the base... although I know it isn't as much fun. Look at the brights side, at least the chunk was out of your floor, not your foot!!
Mental note: bases aren't that strong so don't drop it

 

[lacychef]

I agree Diane, I think they should replace it for you. I had a customer that had dropped a piece of cookware, and the handle broke off, and they replaced it no problem. I'd call back if I were you!

 

[dianevill]

Thanks ladies. I'll give it another try tomorrow with HO. Keep your fingers crossed. I'll keep you posted!

 

[jmichie82]

Good luck! I know the HO will help you....especially since you can't buy a replacement part! They should help you so you can show it and sell TONS of them!!

 

[cmdtrgd]

Any news on this?

 

[dianevill]

Thanks for reminding me to update you. I called today and the CSR said no, since I dropped it (why am I honest?) so I asked to be transferred to a supervisor. I got her voice mail, so I left a message. No return call yet, but I called later in the day so maybe I'll hear from her tomorrow.

I've got my fingers, toes and eyes crossed!

 

[pamperedharriet]

That sucks! I am sure they will come out with the part soon, because I still have my first bowl they sent me with no base...

Didn't they have you return the whole thing, Gillian to get a replacement?

 

[Tara1021]

They've already sent me the replacement for my shattered bowl, but never sent a label to return it.....It's just hangin out in the box!

 

[raebates]

My recent return label came via the FedEx guy. Keep a sharp eye out.

 

[gilliandanielle]

Didn't they have you return the whole thing, Gillian to get a replacement?

They told me they were going to send a return label so I can mail it back USPS, but never did. They sent the new one out ASAP.

 

[Tara1021]

same for me gillian

 

[dianevill]

I just got off the phone with a supervisor, and they're replacing it - no need to send it back, either. Thank you everyone for making me be persistent!!

 

[The_Kitchen_Guy]

The squeaky wheel gets the grease......and the PITA consultant gets the product.

 

[pamperedharriet]

That's great Diane! Check out the booklet I have posted!

 

[dianevill]

The squeaky wheel gets the grease...

...and the PITA consultant gets the product.

Heeeeeey, watch it !

 

[Cookingfool]

I thought that I heard somewhere that they changed the packaging for them because everyone was getting them in a million pieces. I could be wrong, I guess I'll find out when I get mine tomorrow...

 

[DebbieJ]

Yay! Glad it worked out!

 

[lacychef]

So glad they're replacing it for ya Diane

 

[The_Kitchen_Guy]

I thought that I heard somewhere that they changed the packaging for them because everyone was getting them in a million pieces. I could be wrong, I guess I'll find out when I get mine tomorrow...

I haven't even unpacked mine yet - I guess I better go look!