Venting about HO Customer Service: Rude Reps & Slow Processes

[sillylittlechef]

There was a thread a while back regarding HO customer service and not being nice to them.....well, I am now guilty. This girl on the phone who was chomping (eating)in my ear the entire time, just got on my nerves! I wait on hold forever, and then I ask what the return / echange process is. She basically says, what do you mean return process? Why doesn't your customer want to keep the 3 tiered stand? Didn't you tell her the squares didn't come with it? Maybe you can just give her a discount on buying the squares now? WTF?
The host emailed me that this guest (which was an outside order so I couldn't have told her that the stand came alone, and does state so in the catalog) might want to return the stand. I thought I would be proactive and call HO since I know how the hold times have been. I really just wanted to know how long it would take for a customer to get the exchange? 4 weeks was the answer. WHAT!!
Wouldn't it be faster for her to get a refund (which I was told could take 4 weeks also) and just order something else?
I really am just venting. I have worked call centers before, and understand that it can be really tough to be nice all day to angry people. But she was just downright rude from the start and really acted like she didn't care about how PC looked. (she probably doesn't and just wants a paycheck) but I would really appreciate some respect when I call. and some help getting answers. That is what there job is. to support us! Done venting.

 

[janetupnorth]

I would have gotten her name...the eating is very unprofessional...

 

[chefann]

Awww... that stinks.

Did you get her name? Because if it were me, I'd send a note to the supervisor about how you were treated. They do randomly record calls, so just maybe yours was recorded.

And what business is is of hers anyway WHY the customer doesn't want to keep it?

 

[sillylittlechef]

Thanks for the understanding and not jumping down my throat about how customer service usually is great. I just needed to vent.
I did get her name and will probably call to talk to supervisor. But I feel better now that I have had my pity party, my chance to vent, and the understanding of atleast a couple other consultants.
Thanks