Ups Pickup for Exchange/Returns

[StephanieTPC]

Ok - Since these are the first returns I've ever had to do - I got the email from the Solution Center telling me that UPS will be out within five days to get the package. I'm not at home during the day - so do I just leave it on my door step and hope that no one steals it? Do I call UPS and arrange to take it to them instead?

 

[BethCooks4U]

You do not need to contact UPS, PC does that. Just leave it out where ever they leave things when they are delivering to you. Make sure the reference # is on the outside of the package.

They usually pick it up on the next business day after I have called/emailed the adjustment in.

 

[Admin Greg]

It would be best to call UPS and arrange for a pick-up at a specific time that you will be home. This way, you can hand the package directly to the UPS driver and avoid any potential theft. Alternatively, you could also drop off the package at a UPS location yourself. Make sure to keep track of your tracking number and any other necessary information for the return.