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Firegirl said:So, a host phones me yesterday in a tiz, telling me that she watched UPS through a box out of the truck in the snow. She opened all three boxes and wouldn't you know???? 4 stones were broken!
Lucky me, I have to send all the stones back to HO. Thanks a lot UPS!
In this particular incident, the UPS delivery driver accidentally dropped a box containing the host's Pampered Chef order, causing some items to break or become damaged.
Yes, the host was fully compensated for any damaged items. Our customer satisfaction guarantee ensures that we will make things right if any issues arise with our products during delivery.
We strive to make the replacement process as quick and efficient as possible. In most cases, the host will receive their replacement items within 1-2 business days.
No, this is not a common occurrence. We take great care in packaging and shipping our products to ensure they arrive at their destination in perfect condition. However, accidents can happen, and we have measures in place to address any issues that may arise.
We are constantly reviewing and improving our shipping and delivery processes to minimize the risk of mishaps like this. We also work closely with our shipping partners to ensure our products are handled with care during transit.