UPS Mishap Leaves Host in a Tizzy!

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Discussion Overview

This thread discusses experiences and opinions regarding UPS delivery services among Pampered Chef consultants, particularly in relation to package handling and the potential for switching to FedEx. Participants share personal anecdotes about their interactions with UPS and express varying levels of satisfaction with the service.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Debate/contested

Main Points Raised

  • One participant recounts a host's distress after receiving broken stones due to UPS mishandling.
  • Another participant questions the continued use of UPS in Canada, expressing confusion about potential changes in courier services.
  • Some participants express satisfaction with their UPS drivers, noting positive experiences with package delivery and handling.
  • One participant shares a negative experience with broken items received, suggesting a desire for better service from FedEx.
  • Another participant mentions having witnessed UPS employees mishandling packages in the past.
  • Several users highlight the importance of individual driver performance, suggesting that experiences can vary widely based on the person delivering the packages.

Areas of Agreement / Disagreement

Views differ regarding the reliability of UPS, with some participants expressing satisfaction and others sharing concerns about package handling. No clear consensus emerges on whether to switch to FedEx.

Contextual Notes

Participants share personal experiences with UPS delivery services, reflecting a range of satisfaction levels and concerns about package handling. The discussion also touches on the potential for changes in courier services in Canada.

Who May Find This Useful

Consultants interested in understanding the varied experiences with UPS delivery services and the potential implications of switching to another courier may find this discussion relevant.

Firegirl
Firegirl
Messages
61
So, a host phones me yesterday in a tiz, telling me that she watched UPS through a box out of the truck in the snow. She opened all three boxes and wouldn't you know???? 4 stones were broken!

Lucky me, I have to send all the stones back to HO. Thanks a lot UPS!
 
Why does UPS have the boxes? Are canadians still using UPS and not FedEx?:confused:
 
  • Thread starter
  • #3
We haven't changed couriers. But, I'm wondering if we should???
 
Firegirl said:
So, a host phones me yesterday in a tiz, telling me that she watched UPS through a box out of the truck in the snow. She opened all three boxes and wouldn't you know???? 4 stones were broken!

Lucky me, I have to send all the stones back to HO. Thanks a lot UPS!
Click to expand...

I'd call HO and report what the host saw. In this situation you'd be better off talking to a live person instead of an adjustment online. I used to work for UPS and people were fired for throwing boxes. They take package handling very seriously. I don't want to see the driver fired but he needs to be aware that people are watching! And the results of his actions.
 
the first year we offered pan o rama I earned all cookware I stood at the window & watched them throw my boxes into my yard.
 
Man I hope we don't switch to FedEx! My UPS guy is AWESOME. He holds my order until I'm home from work and has even met me in a different area of the city to give me my order when I wasn't going to be home.
 
I really liked my UPS guy too, but I had soooo many returns due to broken items! One time one of my custmers received their wisks and they had obviously been RUN OVER! I mean they were flattened! I hope Fed ex is better.
 
My UPS people are great. I have the items shipped to my parents house but I live right down the street from them. If it's my regular 2 guys they know to drive past my house first and if the van's in the driveway they stop here.
 
UPS has been great in Ottawa too. It's on my front door when I get home and nothing to date for myself or any of my hosts has ever been broken. I'm a little confused, I thought Canada was changing, but my last show this week was still shipped UPS.
 
I haven't heard anything about Canada changing. I think that would be something that would be on CC.
 
Yes, Canada is still dealing with UPS for deliveries. I get great service from my UPS drivers too. I know when to expect them (always 9:00-9:30am) and they always bring my packages around the back of the house for me. I have received some broken pieces over the years but I don't think they're to blame. Boxes were always in good shape (not banged up). I think it really depends on the individual drivers. Just like anywhere, they are always some people who don't care about quality of service.
 

Frequently Asked Questions

What happened in the UPS mishap involving the Pampered Chef host?

The UPS mishap involved a delay in the delivery of Pampered Chef products that were supposed to arrive in time for a host's cooking party. This caused significant stress for the host, who was relying on these items to showcase during the event.

How did the host react to the UPS delivery issue?

The host was understandably upset and anxious, as the delay jeopardized the success of the cooking party. She expressed her concerns about not being able to provide the expected experience for her guests and was worried about the impact on her sales and future hosting opportunities.

What steps can a host take if they experience a similar delivery issue?

If a host faces a delivery issue, they should first contact UPS to get updates on the shipment. Additionally, they can reach out to their Pampered Chef consultant for support and advice on how to proceed, including possible alternatives or substitutions for the missing items.

Can the Pampered Chef consultant help in resolving the situation?

Yes, the Pampered Chef consultant can provide assistance by offering alternative products, suggesting recipes that require fewer items, or even helping to reschedule the party if necessary. They are there to support the host and ensure the event is still enjoyable.

What can hosts do to prevent similar mishaps in the future?

To prevent similar issues, hosts should place their orders well in advance of their events and track the shipment closely. They can also consider having a backup plan, such as having a few essential items on hand or being flexible with the menu to accommodate any last-minute changes.

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