Unlock the Full Potential of Your Checkout with These 3 Essential Tips

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Discussion Overview

This thread explores various approaches to conducting a full service checkout (FSCO) during Pampered Chef shows. Participants share their personal experiences, techniques, and thoughts on effective communication with customers regarding business opportunities, hosting shows, and product purchases.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant shares their approach of asking four questions after the order is completed, including inquiries about business opportunities and hosting shows.
  • Another participant mentions a training session on FSCO and highlights the success of the trainer, attributing it to their focus on this method.
  • Several users discuss the pros and cons of offering free shipping versus giving a product, with one participant explaining the financial implications of each choice.
  • Another participant expresses a desire to have visual aids at the checkout area to represent the different questions asked during FSCO.
  • One participant identifies the third item to mention during checkout as the option to purchase products at full price.
  • Another participant humorously points out a typo in the training material related to the FSCO process.

Areas of Agreement / Disagreement

Views differ on the best practices for FSCO, particularly regarding the offering of free shipping versus products. Some participants support the idea of providing products instead of free shipping, while others do not express a clear stance on this issue.

Contextual Notes

Participants are sharing personal experiences and techniques related to FSCO, reflecting their individual practices and the training they have received. The discussion is informal and centered around personal anecdotes rather than official guidance.

Who May Find This Useful

This thread may be useful for Pampered Chef consultants looking for diverse strategies and personal experiences related to conducting full service checkouts during shows.

cookingwithdot
cookingwithdot
Gold Member
Messages
585
What do you say when/if you do your full service checkout? My recruiter say this at the beginning of her shows - "tonight I'll be doing a full service check out & if I don't tell you about these 3 things - the business opportunity, hosting a show and ???, I will give you free shipping!" I can't remember the 3rd one - what is it??? This will hold her accountable to ask and people are already expecting it ... so what do you say??
 
After I've figured out their order, they've paid and I’m separating their receipt I say:

"I have 4 questions for you.
  • Would you like information about the business for you or for a friend?
  • Would you like me to come to your house to attempt to entertain your family and friends?
  • Do you know anyone who is getting married?
  • Would you like a copy of the recipe we prepared tonight?"

Of course, there are pauses (for discussion) between each question.
 
We had a gentleman come and train our cluster in Full Service Checkout in November. He started his business last April, and is doing fabulously, and he credits a lot of his success on his focus to FSCO.

This is the handout he had for us (minus his info, since it's not mine to give out).
 

Attachments

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  • Thread starter
  • #5
Thanks everyone - I know we have specific PC training on this, but I wanted to hear what YOU do & how it's working for you. :) I appreciate your responses!
 
  • Thread starter
  • #6
Noora -
Did he say why you shouldn't offer free shipping???
 
cookingwithdot said:
Noora -
Did he say why you shouldn't offer free shipping???
Click to expand...

I don't know their answer but why give something that is $4.25 and you make no commission or get any points when you can give something that is $4 or so and get commission and points or extra towards any promo going on!
 
He prefers to give a product around the same price, which makes sense. If you give free shipping, you're out $4.25 and that's it. If you give a free spice, you're out $4 minus your commission, plus you get 4 more dollars of commissionable sales, and 4 more points toward the incentive trip.

Say you have a full schedule and you do 10 shows a month. If you do free shipping for just one person per sow, it costs you $42.50. If you do a spice instead, and you've reached $15K career sales nd have $4K in monthly sales, your cost is $29.60 and you've gotten 40 commissionable sales dollars, and 40 points. Multiply that by 12 months, and you're looking at $510 vs. $355.20 and 480 points/commissionable sales dollars.

The idea is that it all adds up if you do it consistently.
 
trps said:
I don't know their answer but why give something that is $4.25 and you make no commission or get any points when you can give something that is $4 or so and get commission and points or extra towards any promo going on!
Click to expand...

What she said! :D
 
NooraK said:
We had a gentleman come and train our cluster in Full Service Checkout in November. He started his business last April, and is doing fabulously, and he credits a lot of his success on his focus to FSCO.

This is the handout he had for us (minus his info, since it's not mine to give out).
Click to expand...

This is AWESOME...thank you so much for sharing it with us...

You wouldn't by anychance have copies of the drawing slips he mentions, would you?

Again, thank you so much...FSCO is something I've always aspired to do, but never can quite get there...now I have more of concept of what it is!!!
 
Amy Neal said you offer them 3 things...the third is to purchase product at full price... :)
 
nikked said:
This is AWESOME...thank you so much for sharing it with us...

You wouldn't by anychance have copies of the drawing slips he mentions, would you?

Again, thank you so much...FSCO is something I've always aspired to do, but never can quite get there...now I have more of concept of what it is!!!
Click to expand...

I have paper ones he handed out, but not in electronic form. They're 4 to a sheet, I'm sure a version of them is on here somewhere. The only difference between the two is that one has a spot to mark that you would host a show if your Host starts her own business.
 
Great verbage! Thank you!
But, am I the only one that noticed the typo?? If he doesn't ask the questions he gives them a "Panty Rub"??? LOLOLOL
 
I want to have something at the checkout area to represent each question- Stack of Money (fake)-- to represent the business opportunity
- A basket of pretend play kitchen tools-- represent what you can get for free by hosting
- Wedding cake ornament- registry... Any other ideas??
 

Frequently Asked Questions

What are the three essential tips to unlock the full potential of my checkout process?

The three essential tips to enhance your checkout process include optimizing your product descriptions, offering multiple payment options, and ensuring a seamless user experience. These strategies can help increase customer satisfaction and boost sales.

How can optimizing product descriptions improve my checkout rates?

Optimizing product descriptions can significantly impact your checkout rates by providing clear, concise, and engaging information about your products. This helps customers make informed decisions, reducing cart abandonment and increasing conversions.

Why is it important to offer multiple payment options at checkout?

Offering multiple payment options caters to a wider range of customer preferences, making it easier for them to complete their purchases. This flexibility can lead to higher conversion rates and reduced cart abandonment, as customers are more likely to finalize their transactions when their preferred payment method is available.

What does a seamless user experience entail during checkout?

A seamless user experience during checkout involves a straightforward and intuitive process that minimizes steps and distractions. This includes easy navigation, clear calls to action, and mobile optimization, all of which contribute to a smoother transaction and enhance customer satisfaction.

How can I measure the effectiveness of these tips on my checkout process?

You can measure the effectiveness of these tips by tracking key performance indicators such as conversion rates, cart abandonment rates, and customer feedback. Analyzing these metrics will help you understand the impact of your changes and identify areas for further improvement.

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