Kitchen2u
- 1,623
You probably need to call them back....I received an email stating I had until Oct 6 (like MONDAY!!!) to make up my mind what I wanted to d with the calendars!
Here's what they sent:
Dear Pampered Chef® Consultant:
In July, we launched The Pampered Chef® 2009 Wall Calendars at National Conference. We regret to inform you that the calendars contain a printing error. In the month of November the calendar includes two 'Nov. 3' dates.
Our records indicate that you have purchased these calendars. We know how excited you are to use these calendars as a valuable marketing tool to keep your name in front of customers throughout the year, and would like to offer you the following options to resolve this situation:
1.) We have designed a sheet of "2" stickers to place over the incorrect "3". Because we know this is a disappointment, we have also designed a full-color sheet of event stickers. These stickers can be used on the calendars to mark birthdays, holidays and other special events throughout the year. You can view an image of these stickers on the PDF file attached to this e-mail. We will automatically mail you a sheet of stickers for each calendar you purchased by the week of October 27th, 2008. Include a sheet of stickers each time you share a calendar. We hope your hosts and customers will use these stickers throughout the year. We know that this error may have caused some inconvenience which we apologize for. As a token of our regret you will receive a 10% discount on your next Merrill order that is placed by November 30th, 2008. Enter promotion code 714112 to take advantage of this discount.
2.) If this solution is not acceptable to you, please call Merrill Customer Service by October 6th at 1–800–876–5004. We will issue a call tag to pick up the calendars at our expense and issue you a prompt refund. Because of the popularity of the calendars, our present inventory has been depleted.
We are currently accepting pre-orders for updated calendars that will ship for arrival by November 7th, 2008. If you wish to order calendars, you must place the order by October 15th, 2008. This reprint of calendars will not contain the error and therefore stickers will not be included.
We hope that you will give us another opportunity to better serve you.
Sincerely,
Merrill Corporation
Here's what they sent:
Dear Pampered Chef® Consultant:
In July, we launched The Pampered Chef® 2009 Wall Calendars at National Conference. We regret to inform you that the calendars contain a printing error. In the month of November the calendar includes two 'Nov. 3' dates.
Our records indicate that you have purchased these calendars. We know how excited you are to use these calendars as a valuable marketing tool to keep your name in front of customers throughout the year, and would like to offer you the following options to resolve this situation:
1.) We have designed a sheet of "2" stickers to place over the incorrect "3". Because we know this is a disappointment, we have also designed a full-color sheet of event stickers. These stickers can be used on the calendars to mark birthdays, holidays and other special events throughout the year. You can view an image of these stickers on the PDF file attached to this e-mail. We will automatically mail you a sheet of stickers for each calendar you purchased by the week of October 27th, 2008. Include a sheet of stickers each time you share a calendar. We hope your hosts and customers will use these stickers throughout the year. We know that this error may have caused some inconvenience which we apologize for. As a token of our regret you will receive a 10% discount on your next Merrill order that is placed by November 30th, 2008. Enter promotion code 714112 to take advantage of this discount.
2.) If this solution is not acceptable to you, please call Merrill Customer Service by October 6th at 1–800–876–5004. We will issue a call tag to pick up the calendars at our expense and issue you a prompt refund. Because of the popularity of the calendars, our present inventory has been depleted.
We are currently accepting pre-orders for updated calendars that will ship for arrival by November 7th, 2008. If you wish to order calendars, you must place the order by October 15th, 2008. This reprint of calendars will not contain the error and therefore stickers will not be included.
We hope that you will give us another opportunity to better serve you.
Sincerely,
Merrill Corporation
