Unexpected Room Change at Hilton - No Thanks!

Click For Summary

Discussion Overview

The thread discusses experiences and frustrations related to room reservations at Hilton, particularly regarding unexpected changes and issues with booking companies. Participants share their personal experiences with similar situations and offer insights on how to navigate these challenges.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, expressed frustration over being assigned a king room instead of the booked 2 beds/2 baths, and the high cost of alternatives.
  • Another participant suggested contacting the booking company with documentation to resolve discrepancies in reservations.
  • Several users mentioned the importance of having confirmation emails and documentation to support their claims when dealing with booking issues.
  • One participant shared their experience of successfully negotiating a better room rate after persistent complaints.
  • Another participant recounted a negative experience with a smoking room despite requesting non-smoking, emphasizing the importance of clear communication.
  • Some participants noted that dealing directly with Hilton may yield better results than going through the booking company.
  • One participant mentioned the potential for receiving a refund and the timeline for processing it.

Areas of Agreement / Disagreement

Views differ on the effectiveness of contacting the booking company versus Hilton directly, with some participants advocating for direct communication with the hotel while others emphasize the need for documentation when dealing with booking companies.

Contextual Notes

Participants shared experiences from various situations, highlighting the challenges faced when reservations do not match expectations and the varying levels of customer service encountered.

Who May Find This Useful

Consultants who have faced similar issues with hotel reservations or are preparing for upcoming events may find the shared experiences and insights relevant.

S
stephs_chef
Messages
28
I booked a room with the Hilton for 2 beds/2 baths (that was one of the choices when I booked the room). I called last week to add one of the roommates names on . . and it was all good. Today, I called to add our 3rd person and the reservation person told me I couldn't do it because the room
we were getting was a king bed and you can't put 3 in a king room. She could put us in a king suite for 700.00 a night. Ugh, yeah no thanks. We might be able to get a roll away for an additonal $40.00 a night. Puleaze!
:grumpy:
 
Re: GrrrrrYou call the booking company? If you have a copy of the original reservation, you get on them about it. If it states the two beds/2 baths - you hold them to that!
 
Re: Grrrrr
pampered1224 said:
You call the booking company? If you have a copy of the original reservation, you get on them about it. If it states the two beds/2 baths - you hold them to that!
Click to expand...

What he said!

If you have documentation, don't let them give you the runaround!
 
Re: GrrrrrI agree, you should have received an email with your original confirmation.
 
Re: GrrrrrAbsolutely! (what they said)
The ONLY rooms available at the Hilton when registration opened were 2B/2B rooms. If Experient messed up, they should make it right for you (good luck with that, though - people have had problems with them in the past).
 
Re: GrrrrrAnd don't take a smoking room if you requested non-smoking. Ugh, we did that last year (for one night) because that was the only 2b2b rooms they said they had available. I was miserable all night and our clothes reeked! Tell them you are allergic.
 
Re: GrrrrrYes... call and let them know...fax your paperwork back to them if you need to. If they still won't change it make them give you a big discount. In Dallas we paid for a suite and when we arrived they said...your room is new and there is no furniture except the beds and dresser. And they still wanted to charge us suite rate for a bedroom and an empty room...which was suppose to be for our meetings. Hello...no way are we paying an extra $50 bucks for an unusable room. We had to complain to 3 people but we got it for a double room price.
 
Re: GrrrrrThey tried to do this to me last year and I wouldn't budge. I didn't end up getting into the proper room til after midnight and then I also got a free night out of them. Stand your ground.
 
  • Thread starter
  • #9
Re: GrrrrrWhen I called the booking company they said I needed to talk to the Hilton. My sister is a travel agent and she said to first ask for a manager nicely . . then start getting upset if need be. I'd be ok with a king room and a rollaway as long as we don't have to pay for the rollaway.
 
Re: Grrrrrmake sure you get names of everyone you speak with...
 
Re: Grrrrr
stephs_chef said:
When I called the booking company they said I needed to talk to the Hilton. My sister is a travel agent and she said to first ask for a manager nicely . . then start getting upset if need be. I'd be ok with a king room and a rollaway as long as we don't have to pay for the rollaway.
Click to expand...

But if you made the original reservation through the booking company, they should have to work with the Hilton to solve the problem. Seems to me that this is why PChef uses them.
 
Re: Grrrrr
chefjeanine said:
But if you made the original reservation through the booking company, they should have to work with the Hilton to solve the problem. Seems to me that this is why PChef uses them.
Click to expand...
Experient is useless. They did not process my cancellation (even though I cancelled by the deadline) and told me there was nothing they could do and I should call Pampered Chef. Huh? the HO has NOTHING to do with hotel reservations!Call the Hilton directly--that's what I ended up doing and they were very helpful.
 
Last edited:
Re: GrrrrrDeb did you get a refund????
 
Re: GrrrrrAny news Steph?
 
Re: GrrrrrThere was a cutoff date for making changes with Experient, which would be one reason to deal directly with the Hilton. Have the housing form from CC in front of you, so that if need be, you can fax it to the Hilton to show that the ONLY choice for Hilton rooms was 2B/2B.
 
  • Thread starter
  • #16
Re: GrrrrrNo news . . the front desk person said I should request 3 keys as soon as I get there (not sure what that would do???) but I will deal with it when I get there. Thanks everyone for all the thoughts and suggestions.

I'm taking the train from Lansing and should arrive in Chicago around 1 . . hoping that gives me plenty of time to deal with all of this.
 
Re: Grrrrrbe prepared for a long line at the Hilton
 
Re: GrrrrrWhat does the original reservation say you are susposed to get??? I would for sure have copies of all the email you did and the confirmation email from experient... Show them this and make them give you a better room for the same price as you have already paid for....or at the very least what you paid for....
 
Re: Grrrrr
Flamingo said:
Deb did you get a refund????
Click to expand...

I'm supposed to be getting one--hasn't posted yet. Hilton said it could take 3 or more days. I will be watching.
 

Frequently Asked Questions

What should I do if I arrive at the Hilton and find my room has been changed unexpectedly?

If you arrive and discover that your room has been changed, the first step is to approach the front desk staff. Politely explain the situation and ask for clarification on why the change occurred. If the new room does not meet your needs, express your preferences and see if they can accommodate you with a different room.

Can I request a specific room type when booking at the Hilton to avoid unexpected changes?

Yes, when making your reservation, you can specify your preferred room type and any special requests. While the hotel will do their best to honor these requests, keep in mind that they are subject to availability, especially during peak seasons or events.

What are common reasons for unexpected room changes at hotels like Hilton?

Unexpected room changes can occur for several reasons, including overbooking, maintenance issues in the originally assigned room, or last-minute cancellations. Hotels often prioritize accommodating guests based on their needs and the availability of rooms.

Is there a way to prevent unexpected room changes when staying at a Hilton hotel?

To minimize the chances of unexpected room changes, consider booking directly through the Hilton website or app, as this can sometimes provide better guarantees. Additionally, arriving early on the day of check-in can help secure your preferred room before others arrive.

What should I do if the new room provided is not satisfactory?

If the new room is not satisfactory, communicate your concerns to the front desk staff. Be specific about what issues you have with the room, and request a different room if possible. Most hotels aim to ensure guest satisfaction and will work with you to find a suitable solution.

You must log in or register to reply here.

Similar Pampered Chef Threads

Room Available at Chicago Hilton - 2 Beds, 2 Baths
  • TammyJo
    • General Pampered Chef Chat
Replies
5
Views
2K
pckrissy
Has Anyone Received Their Hilton Room Credit Yet?
  • StacieB
    • General Pampered Chef Chat
Replies
4
Views
1K
stacywhitlow
Room Available at the Chicago Hilton
  • Karen
    • General Pampered Chef Chat
Replies
7
Views
2K
the secret chef
Looking for a Room at the Chicago Hilton for the Conference?
  • Brenda.the.chef
    • General Pampered Chef Chat
Replies
2
Views
1K
lt1jane
Need a Room at Hilton for Conference 2 - Help a Friend Out!
  • ChefLisa
    • General Pampered Chef Chat
Replies
2
Views
1K
Admin Greg
Last Minute Roommate Needed: Hilton Quad Room for Monday & Tuesday Nights
  • dianevill
    • General Pampered Chef Chat
Replies
2
Views
1K
dianevill
Room for One at the Hilton July 9-13Th
  • ardipc
    • General Pampered Chef Chat
Replies
2
Views
1K
Admin Greg
Need a Room at the Hilton During Your Travel Dates?
  • footballchef
    • General Pampered Chef Chat
Replies
2
Views
1K
sharalam
Wave 1- I Have Room for One More
  • rmoesw01
    • General Pampered Chef Chat
Replies
2
Views
2K
sharalam
Room for Four at the Sheraton Available
  • ChefKrisB
    • General Pampered Chef Chat
Replies
2
Views
1K
Admin Greg
Back
Top