Trying to Get More Orders - No Response!

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Discussion Overview

This thread discusses the challenges faced by participants in obtaining responses from hosts regarding order collections after shows. Participants share their experiences and strategies for encouraging communication and closing shows.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant shares their experience of trying to reach a host multiple times without success, expressing frustration over the lack of communication.
  • Another participant suggests that it may be helpful to inform the host about the need to close the show for the sake of the guests' expectations.
  • A participant recounts a lengthy experience with a host who delayed communication for months, ultimately leading to a firm email that prompted a response.
  • One user mentions the importance of honoring the guests by closing the show in a timely manner and suggests offering the host options for separate shows to maximize benefits.
  • Another participant describes their approach of leaving messages expressing concern for the host's well-being, considering potential personal issues that may be affecting communication.
  • One participant reports a positive outcome after switching to email communication, receiving updates from the host who had been busy with work but managed to gather more orders.
  • Several users express relief and happiness for the participant who received a response, indicating a sense of community support.

Areas of Agreement / Disagreement

Views differ on the best approach to take when hosts do not respond, with some participants advocating for direct communication while others emphasize understanding and patience. No clear consensus emerges on a single effective strategy.

Contextual Notes

Participants share personal experiences related to managing host communications and order collections, reflecting a range of emotions from frustration to relief.

Who May Find This Useful

Consultants who encounter similar challenges with host communication and order management may find these shared experiences and strategies relevant.

Chef_2_Four
Chef_2_Four
Messages
948
I had a show on the 8th. She wanted to get more orders. I left her house with about $350 in sales. Her and her sister are trying to get more orders. Well I called her mon, tues, wed this week and she hasn't returned any of my calls!! I'm not super pushed to close since we don't have incentives going on but still, at least return my call and tell me you are still working on orders!!:grumpy:
 
I'd probably try again today & let her know that it's ok if she's still collecting a couple more orders, but that you'd like to know when she'll be ready to close so that the guests at the show don't start wondering where their stuff is. Maybe she will at least call to let you know when she'll be ready.
 
Yeah, I had a lady that was doing a catalog show, and she decieded to do this btw, and she would never return my call, and seldom return my email, and everytime i did talk to her, she would say oh well i still have one more to show the catalog.. and one more.. ect.. and Finally.. after 3 months, yesterday I sent her a Firm email. I said .."it has been 3 months, and if you still want to do this show, then you need to turn in the orders, and if not then you need to return them their money and let them know that this was not a good time for YOU>>>" and she emailed back and said that she had returned their money along time ago!! she had been dragging me on for no reason!!!!! What i plan to do is contact her work, (thats where the orders were from) and tell them that i can send their WORK a catalog and they can order.. ect.

This is a long story, sorry for stealing, but i know how you feel with them not returning calls!! GRR.. You got to keep control, or they will just run with it!!
:)
 
I would tell her you need to close the show to honor the people who were at the show. They are probably wondering where the products are since you've probably cashed the checks. Tell her she could have 2 separate shows so then could end up with 3 host specials for this month...1 from the cooking show, and 2 from the catalog show (1 as the host and 1 booking benefit). If she's not returning your call, maybe try saying something like, "I have to submit your show by (Date). If I don't hear from you in order to close the show, I'll have to submit the show anyway, and you won't receive your free & discounted products." (maybe make it sound nicer though). That worked for me (or something like that) a year or so ago when a host wouldn't return my call...she called that day.
 
When someone isn't returning my calls I leave a message that I hope everything is okay and that I need (whatever it is - to close the show so those who were there can get their stuff - to open the date if it isn't working for them anymore - etc).

A lot of times there was a sickness or a death in the family so I always give them the benefit of the doubt (I'm not naive, I know that most often it's just that they HAVEN'T gotten the orders and they're embarrassed or they just aren't giving the show any priority in their life - "too busy").

If they don't respond to that I will try to call the person they booked from or if I know a family member.. and I ask if everything is okay because I can't get through to her. That works.
 
  • Thread starter
  • #6
Ok so since the phone calls weren't working I emailed this morning after I posted this. She just emailed me back. I guess she has been working alot of OT, and getting ready to start a new job. She got 4 more orders on top of the 2 she had but was going to call and see if they wanted anything else. So she should have 12 guests now and hopefully a $500 show! I didn't ask her totals but before the 4 she had almost $350! So at least $400 :D
 
Well I am glad that it panned out for you that she returned at least an email letting you know what was going on........
 
Im glad that everything worked out well!!!
 

Frequently Asked Questions

What should I do if I haven't received any responses from my customers?

If you're not receiving responses, consider following up with a friendly reminder. Sometimes messages can get lost or forgotten. A simple follow-up can reignite interest. Additionally, ensure your communication is clear and engaging, highlighting any promotions or new products that may appeal to them.

How can I improve my outreach to get more orders?

To improve your outreach, personalize your messages and tailor them to your customers' preferences. Use social media platforms to showcase your products and share customer testimonials. Engaging content, such as recipes or cooking tips using Pampered Chef products, can also attract attention and encourage orders.

What are some effective ways to encourage customers to place orders?

Offering limited-time promotions or discounts can create a sense of urgency and encourage customers to place orders. Additionally, hosting virtual cooking demonstrations or parties can showcase the products in action, making them more appealing. Engaging with customers through interactive content, like polls or contests, can also stimulate interest.

How often should I follow up with potential customers?

It's generally a good practice to follow up every week or two, but be mindful of not overwhelming them. If they have shown interest but haven't placed an order, a gentle reminder after a week can be effective. Always keep your tone friendly and respectful of their time.

What if my customers are not interested in placing orders anymore?

If customers seem disinterested, it might be a good idea to ask for feedback. Understanding their reasons can help you adjust your approach. Consider offering new products or promotions that align with their interests. Building relationships and staying engaged can also rekindle their interest over time.

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