Troubleshooting PWS & P3 Order Copying & Free Shipping

[pampchef.angel]

What does "status code: 404" mean when I am trying to copy a PWS order to P3?

And also, I gave free shipping as a door prize...do I enter that any special way, or just pay the $4.25 difference with my DC?

 

[JAE]

You may enter the $4.25 as an expense, but for the show you pay the difference. Did you mark your order as "reviewed" from your website, yet? Otherwise, I don't know what that code means.

 

[pampchef.angel]

I actually thought (and think) that you could be right - I have not reviewed the order, but when I went to the website to try and do so, the website is offline for maintenance...maybe that's the issue

 

[BethCooks4U]

I actually thought (and think) that you could be right - I have not reviewed the order, but when I went to the website to try and do so, the website is offline for maintenance...maybe that's the issue

That is the issue. While it's offline we can't get PWS orders, submit shows or anything. Be patient it should be back soon.

 

[cochef]

did I miss a notification about the PC site being down today? I just went in to check something and it is stiil down - 90 minutes past the time.

 

[DebbieJ]

Ack!!! I need to go retrieve a few online orders as well. GRRRR

 

[pamperedharriet]

I have been trying to retrieve orders today too. I don't remember seeing an e-mail about the maintenance issue either. It says until 2 PM central time and here it is after 5 PM eastern time here and it is still down. Glad I didn't sit home this afternoon waiting to retrieve the orders.

 

[coriatc]

Consultant Corner is up now...

 

[chefann]

There wasn't an email about the maintenance. I think HO was hoping that nobody would be online, but then the downtime lasted longer than planned. The first time I opened my browser (CC is my homepage), the notice said it would be down until 10am Central; later it said 2.

 

[DebbieJ]

Well, seeing as how it has been pouring rain all weekend, I had nothing else to do but play online all afternoon.

 

[chefann]

Well, seeing as how it has been pouring rain all weekend, I had nothing else to do but play online all afternoon.

I hear ya on that one!

 

[pampchef.angel]

Is there any way to add an item to an order that has already been submitted? Had a customer email me this morning for a show that I closed last night!

 

[DebbieJ]

Is there any way to add an item to an order that has already been submitted? Had a customer email me this morning for a show that I closed last night!

You can try to call PC right now and catch it, but the answer is usually NO.

 

[pampchef.angel]

I just looked online, and the customer can still pull up the host - can she order there?

 

[DebbieJ]

I just looked online, and the customer can still pull up the host - can she order there?

On your PWS?? No--that only goes to you and has nothing to do with HO. You need to go on your PWS and close the show.You need to call HO RIGHT NOW, but chances are unless the show is on hold, there is nothing you or they can do.