Troubleshooting Declined Credit Cards for a Show Submission - 5pm Update

[finley1991]

I submitted a show this evening around 5pm. Just got an e-mail that EVERY SINGLE CREDIT CARD used has been declined. I will call in the morning but is this weird?

 

[pamperedlinda]

very weird.

In my 3 1/2 years with PC - I have only had 2 declined cc's....and both were issues with debit cards that in fact (well one I know for sure) were good.

knock on wood!

 

[chefkathy]

that is bizarre. I'm thinking it's a problem on HO's end.

 

[Chef Kearns]

Again?! I just had a card declined, too. The man who gave it to me was very adament that he just put $5000 in the bank so there shouldn't be any problems. I hope it gets worked out!

 

[pcjenn]

I had 4 cards declined from shows I submitted Friday and Saturday. Some of them have been "Yet to be process for 2 days now." Tomorrow is the deadline...I need these sales for Feb.

 

[finley1991]

It was a feb show but I didn't get the final payment until today when I submitted it. I'm going to try to call tomorrow but this is too weird not to be a glitch. At least I'm not in a hurry to get it resolved as it wouldn't count for Feb anyway...Thanks for your input everyone!

 

[ardipc]

It is a glitch. I submitted 3 shows on Saturday, one of which I had done on Saturday. ONe was fine. One of them had one declined card that we reran online exactly as before because the customer knew it was fine, and it went through the second time. The final show (that I did on Saturday) had only three cards on it, a guest, the host, and mine. The guest card had a problem (long story....), but all three showed up declined. I called yesterday to find out why they were all declined, and after a seven hour wait time was told that only the guests card had a problem, and that I should clear that one up, and call back today. Oh yay..... Anyway, I submitted a new one, but it hasn't been processed, and at 8:01 today, I got in the call line and am expecting a call back between 3 1/2 - 4 hours from now. Yippee.... Moral of the story? They seem to have a glitch in the system that is occasionally kicking out all of the cards on a show that has any cards with a problem.

 

[finley1991]

Moral of the story? They seem to have a glitch in the system that is occasionally kicking out all of the cards on a show that has any cards with a problem.

THANK YOU! I sucked it up and called this morning and after being on hold 10 minutes, I got to put in for a call back. Which was great because it's a 4 hour window and now I had time to shower and I'm off to Office Depot... have invitations to get out today and the guest list has 70 names on it! Woot!

 

[ardipc]

So my issue only got cleared up last night finally. For some reason, when I entered the new card on the website, it got "lost in the system". I didn't write it down because I typed it in directly while speaking to the customer. After going through the call-back system two days in a row, they called me directly yesterday, and offered to call the customer directly to explain the situation and that it wasn't my doing, but a glitch in the new system. I greatly appreciated them taking care of it! They also made sure to let me know that even though it was past the deadline for resolution to include as a February show, they know it isn't my fault, and are doing an over-ride in the system to include it. I know there's some growing pains issues with new systems being put into place, but they are working hard to make sure that we and our customers are taken care of.

 

[ChefLisa]

So my issue only got cleared up last night finally. For some reason, when I entered the new card on the website, it got "lost in the system". I didn't write it down because I typed it in directly while speaking to the customer. After going through the call-back system two days in a row, they called me directly yesterday, and offered to call the customer directly to explain the situation and that it wasn't my doing, but a glitch in the new system. I greatly appreciated them taking care of it! They also made sure to let me know that even though it was past the deadline for resolution to include as a February show, they know it isn't my fault, and are doing an over-ride in the system to include it. I know there's some growing pains issues with new systems being put into place, but they are working hard to make sure that we and our customers are taken care of.

That's great to read!

 

[cmdtrgd]

Just talked with my NED and she said there was a huge issue the past few days and she has been working with HO to get her cluster's shows under control.

 

[PamperedChefDebi]

I also have a Consultant who had 5 card declined on one show. I hope they get all this resolved!

 

[finley1991]

They were great when I called. I was on hold for about 10 minutes (and I had settled in for a LONG wait... magazines and all ready to go!) and then I got an offer for a call back and the lady I spoke with (amy) stayed on with me until it was resolved and that was a total of about 14 minutes. So maybe there is hope!