Troubleshooting Broken Bar Pans: Tips from a Pampered Chef Consultant | TIA!

[augmommychef]

Hi everyone, I started my Pampered Chef business in November and have been enjoying being a Consultant. However, my January host is having some bad luck with her bar pan. First of all, upon arrival, her bar pan was broken. It was one of about 4 bar pans in her package (for her guests) so it wasn't a big deal. HO sent her another one ASAP. She leaves me a message tonight and says her second new bar pan broke in the oven @ 400 degrees! Simply cracked right in the middle! Has anyone experienced this? Will HO send out a second replacement? My host is the nicest lady alive and I know she is sincere! TIA!

 

[Intrepid_Chef]

Yes, the guarantee is 3 years ... no matter how many times it is returned it is still guaranteed!

(But I hope someone will clarify when the clock starts ticking ... if her bar pan cracks in a year, does she have 2 years guarantee left, or three?)

 

[chefann]

HO will send out another replacement, and I think (someone correct me if I'm wrong) the replacement has a full 3 years - she just has to keep any of the paperwork that comes in the box.That's unfortunate that it broke twice already, but sometimes there are air bubbles or other flaws that create weak spots.

 

[zmom58]

It is a possibility that she placed a few pieces of frozen or very cold items on the center of the stone and the food was not dispersed on the entire stone...hence thermal shock. One part of the stone gets very cold first then takes longer to heat up while the rest of the stone is heating up quickly and then it cracks in two. It has happened to me. For example if you put a small frozen pizza on a large stone it can crack. Be sure to give your customer a stoneware tip sheet and have her read her use and care thoroughly.
Deb

 

[BethCooks4U]

HO will send out another replacement, and I think (someone correct me if I'm wrong) the replacement has a full 3 years - she just has to keep any of the paperwork that comes in the box.

That's unfortunate that it broke twice already, but sometimes there are air bubbles or other flaws that create weak spots.

The warranty is based on the date of the original purchase.

 

[chefann]

Thanks, Beth. I just had an email from one of my hosts last weekend that her show was delivered, and the large bar pan was broken. I hope this isn't the start of a trend.

 

[riggs62]

I recently had a customer with a cracked bar pan as well.

Let me ask you all. I have a bar pan that I cart around to shows that I never use. (I have a well seasoned one at home that I use if the recipe at the show calls for it)
And this unused bar pan has a tiny itty bitty crack in the upper rim of the edge. It seems to be just on the surface. Do you think it would be safe to ever use? Or will this crack enlarge with cooking?

 

[BethCooks4U]

I recently had a customer with a cracked bar pan as well.

Let me ask you all. I have a bar pan that I cart around to shows that I never use. (I have a well seasoned one at home that I use if the recipe at the show calls for it)
And this unused bar pan has a tiny itty bitty crack in the upper rim of the edge. It seems to be just on the surface. Do you think it would be safe to ever use? Or will this crack enlarge with cooking?

It should be fine but I would use it a few times. If it is going to break because of that it will happen in the first few times - do it while it's under warranty.

 

[rennea]

I recently had a customer with a cracked bar pan as well.

Let me ask you all. I have a bar pan that I cart around to shows that I never use. (I have a well seasoned one at home that I use if the recipe at the show calls for it)
And this unused bar pan has a tiny itty bitty crack in the upper rim of the edge. It seems to be just on the surface. Do you think it would be safe to ever use? Or will this crack enlarge with cooking?

I'd get a HO to replace it. You can never be sure what heat will do.