Troubleshooting a Submitted Catalog Show: Help Needed

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Discussion Overview

The thread discusses issues related to a submitted catalog show that appears as unsubmitted in the sales records. Participants share their personal experiences and troubleshooting steps regarding this situation.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant mentions experiencing an issue with a show not appearing as submitted, despite the host having received the order.
  • Another participant inquires if the sales diary was correctly filled out with the month, suggesting that errors in input could lead to discrepancies.
  • A participant confirms that the show appears under unsubmitted shows for January, indicating it is recognized in the system but not counted as submitted.
  • One participant shares that they have encountered similar issues but notes that the show still counts towards sales even if it appears unsubmitted.
  • Another participant raises the possibility of an expired credit card affecting the submission status, sharing a past experience where this was the case.
  • A participant agrees with the previous point, highlighting that an expired credit card can lead to a show being marked as unbalanced and unsubmitted.

Areas of Agreement / Disagreement

Views differ on the reasons for the unsubmitted status, with some participants suggesting input errors while others point to credit card issues. No clear consensus emerges on a single cause.

Contextual Notes

Participants share personal experiences related to the Pampered Chef system and its handling of submitted shows, focusing on troubleshooting methods and potential causes for discrepancies.

Who May Find This Useful

Consultants experiencing similar issues with submitted catalog shows may find the shared experiences and troubleshooting insights relevant.

Jennie4PC
Jennie4PC
Messages
3,348
I have never had a problem with PP till now I was checking my monthly sales for Jan and it is sayng one show was not submitted but I know it was since the lady has it already. It was put on her credit card (basically an individual order turned catalog show) and I dont want to submit it again so it show up any suggestions on what to do? I am also waiting to hear from my director on this.
 
sales diary?Is this for your sales diary? Did you put "January" in as the month? Sometimes I will forget, then it doesn't show up on my sales diary.
 
  • Thread starter
  • #3
I did put Jan and when I put unsubmitted shows it shows up under there, so it is under Jan show.
 
Last edited:
sometimes my pp does that also, but the show always arrives to the host and counts for your sales...that probably doesn't help you a lot but i always look at the submitted and unsubmitted shows for that reason
 
Is the credit card expired?That happened to me once when I was loooking at a past show that I knew I submitted and received commission on. Then as I investigated further, I noticed that the credit card had expired (but was not expired when I submitted the show). So for some reason, PP marked it as unbalanced and unsubmitted.
 
TrueThat is true...I forgot about that! Even though a show can be balanced, if a credit card expires...it is no longer balanced. :rolleyes: This could have easily happened if their credit card expired at the end of the month! I hope that is all it is!
 

Frequently Asked Questions

What should I do if my catalog show is not showing up in the system?

If your catalog show is not appearing in the system, first ensure that it was submitted correctly. Check your email for a confirmation message from Pampered Chef. If you did not receive confirmation, try resubmitting the show. If the issue persists, contact Pampered Chef customer service for assistance.

How can I check the status of my submitted catalog show?

You can check the status of your submitted catalog show by logging into your Pampered Chef consultant account. Navigate to the "Shows" section, where you will find a list of all your submitted shows along with their current statuses. If you have any concerns, reach out to customer service for further clarification.

What should I do if my guests are not receiving their orders from the catalog show?

If your guests are not receiving their orders, first verify that the orders were processed and shipped by checking the order status in your consultant account. If the orders were shipped but not received, advise your guests to check with their local postal service. For unresolved issues, contact Pampered Chef customer service for further assistance.

How can I resolve issues with incorrect orders from my catalog show?

If there are incorrect orders from your catalog show, gather all relevant order details and contact Pampered Chef customer service immediately. They will guide you through the process of correcting the order and ensuring that your guests receive the correct items as soon as possible.

What steps should I take if my catalog show sales are lower than expected?

If your catalog show sales are lower than expected, consider reaching out to your guests for feedback on the catalog and their shopping experience. You can also encourage additional orders by offering incentives or promotions. Additionally, review your marketing strategies and consider hosting a follow-up event to boost sales.

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