Surprise Boxes Still Not Charged to Account

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Discussion Overview

The thread discusses the delayed charges for surprise boxes ordered by participants during the National Conference. Several users express their experiences regarding the timing of these charges and share their thoughts on the payment process.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant mentions that their surprise boxes have not been charged to their PC Debit card for nearly two weeks, which they find unusually long.
  • Another participant shares a similar experience, noting that their surprise boxes have not been charged yet either.
  • One participant speculates that the charges for surprise boxes might be deducted from the next commission check, similar to FedEx charges.
  • Another participant clarifies that they are specifically referring to the $35 charge for the surprise boxes, not the shipping charges.
  • Several participants report that their accounts were charged recently, indicating that the charges are occurring but may be delayed.
  • One participant expresses disappointment about being unable to purchase surprise boxes for other consultants during wave 3, noting that it was a common practice previously.
  • Another participant recounts how their director managed to buy surprise boxes for other consultants, suggesting that there may be ways to navigate the purchasing rules.

Areas of Agreement / Disagreement

Views differ regarding the timing of the charges and the payment process for surprise boxes, with some participants experiencing delays while others have already been charged. No clear consensus emerges on the reasons for the delays.

Contextual Notes

Participants are sharing personal experiences related to the purchase and charging of surprise boxes during a specific promotional event at the National Conference.

Who May Find This Useful

Consultants who are interested in understanding the experiences of others regarding the timing and process of charges for surprise boxes may find this discussion relevant.

Intrepid_Chef
Intrepid_Chef
Silver Member
Messages
5,144
My friends sent me some surprise boxes, and they still have not been charged to my PC Debit card. It's been nearly two weeks since they ordered them at National Conference.

This seems unusually long, even by Pampered Chef accounting standards.
 
My surprise boxes haven't been charged yet either; I thought it was a little off too.
 
My understanding w/ FedEx charges was that they would be deducted from the next commission check...possibly it's the same for the surprise boxes? (IDK - just speculating...)
 
I have noticed the same thing and was wondering why it hadn't been charged yet either.
 
  • Thread starter
  • #5
I'm not talking about the Fed Ex shipping charges ... I'm talking about the $35 for the surprise boxes themselves.I'm pretty sure they didn't come out of my check last time.
 
Di_Can_Cook said:
I'm not talking about the Fed Ex shipping charges ... I'm talking about the $35 for the surprise boxes themselves.
Click to expand...
I know that. That's why I said = possibly it's the same for the surprise boxes.I've never bought surprise boxes before, and this year I paid cash - so I don't know, I just know that's how they are handling payment for the shipping, so speculated that maybe they are doing the same for the boxes.
 
  • Thread starter
  • #7
Missed that at first ... sigh ... maybe it's time for a call to H.O.
 
Mine just debited from my account today so it should be soon. I was in Wave 2 and purchased them the first day.
 
I had a sister consultant buy boxes for me in Wave 1. My debit card was charged today so look out for it this week.
 
Yep, I was Wave 1 and mine just came out last night....it did take a while.
 
I tried to buy a box for one of my consultants during wave 3 and they said it's not permitted to buy for other consultants - I was so bummed.
 
dannyzmom said:
I tried to buy a box for one of my consultants during wave 3 and they said it's not permitted to buy for other consultants - I was so bummed.
Click to expand...

Wow - that's crazy. Everyone was doing it....and I was there during the last time it was open during 3rd wave - there were still plenty of boxes, so it wasn't like they were in danger of running out.

you must have gotten a grump!
 
Yes, they are very slow in taking out the charges. I was in wave 1, and my surprise boxes and mini catalogs, recipe cards etc. were just taken out of my account on Monday the 27th!!!!
 
My surprise packs and paperwork just came out of my account today and I was in Wave 1.
 
ChefBeckyD said:
Wow - that's crazy. Everyone was doing it....and I was there during the last time it was open during 3rd wave - there were still plenty of boxes, so it wasn't like they were in danger of running out.

you must have gotten a grump!
Click to expand...


Ditto what Becky said.....my own director bought two boxes for two different consultants in our cluster. I think what she might have done though, is bought them with her consultant number, since they had already paid her for them, and she used their cons # to ship them fedex so they could be charged the shipping and there wasn't a problem with that.

that is crazy though.....I saw a lot of people doing that.
 

Frequently Asked Questions

What should I do if my Surprise Box has not been charged to my account?

If your Surprise Box has not been charged to your account, first check your order history to confirm that the order was placed successfully. If it appears to be missing, contact Pampered Chef customer service for assistance. They can help you track down the issue and ensure your order is processed correctly.

How long does it typically take for the Surprise Box charge to appear on my account?

The charge for a Surprise Box usually appears within a few days after the order is placed. However, processing times can vary based on your bank or payment method. If it has been more than a week and you still don’t see a charge, reach out to customer service for clarification.

Will I receive a confirmation email when my Surprise Box is charged?

Yes, you should receive a confirmation email once your Surprise Box is charged to your account. This email will include details about your order and estimated shipping times. If you do not receive this email, check your spam or junk folder, or contact customer service for assistance.

Can I cancel my Surprise Box order if it hasn’t been charged yet?

Yes, you can typically cancel your Surprise Box order if it has not yet been charged to your account. To do this, log into your Pampered Chef account and navigate to your order history. If you encounter any issues, reach out to customer service for help with the cancellation process.

What happens if my Surprise Box is charged but I never received it?

If your Surprise Box has been charged but you have not received it, first check the shipping status in your order history. If the tracking information indicates it was delivered but you did not receive it, contact customer service immediately. They can assist you in resolving the issue, whether it involves a replacement or refund.

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