jasonmva
Silver Member
- 767
I submitted a product adjustment back in January. I contacted Ho like I needed to and mailed back the only piece salvagable to mail back. Well it is turning out to be a nightmare and I am afraid I am going to lose this customer. The rep told me it could take 4-6 WEEKS before my host receives her new deep covered baker! To get me further frustrated she said that my mailing could take 2 weeks to get to them?!? Um hello, send it USPS from VA to IL should take 3-5 days max. I told the rep if I end up losing this customer because of rediculous timelines, I am going to be furious. She said she would forward this to her supervisor to see if she can expedite the process. I don't get it?!?