Support Call/Questions to Ask Your Team While on Phone W/Them...

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SUMMARY

The forum discussion focuses on strategies for improving show bookings, attendance, recruitment leads, sales, and managing cancellations in a direct selling business. Key questions include how to build rapport with guests, generate interest in hosting, and effectively use drawing slips. Participants emphasize the importance of communication with hosts regarding guest lists and business opportunities, as well as techniques for increasing sales through product demonstrations and cross-selling. The discussion provides actionable insights for enhancing overall performance in direct selling shows.

PREREQUISITES
  • Understanding of direct selling techniques
  • Familiarity with customer engagement strategies
  • Knowledge of effective communication methods in sales
  • Experience with event planning and management
NEXT STEPS
  • Research effective guest engagement techniques in direct selling
  • Learn about building and utilizing a guest list for shows
  • Explore methods for presenting business opportunities to potential hosts
  • Investigate strategies for increasing sales through product demonstrations
USEFUL FOR

This discussion is beneficial for direct sales consultants, event coordinators, and anyone involved in customer engagement and sales optimization within the direct selling industry.

PampMomof3
Gold Member
Messages
5,567
NEEDS TO BOOK MORE SHOWS

• What things are you doing now to get bookings?
How can I better understand the things you do to get bookings?
• How are building rapport with guests?
What actions do you make to interact with your guests?
• What makes your Show fun and interactive?
How do the guests participate in your shows?
• How are you using the drawing slip?
Can you share with me how you present the drawing slip?
• Tell me what you say at your Show to generate interest in hosting.
What words do you use to present the idea of hosting?
• How do you present the host program?
Can you share with me what you say at a Show about our host program? Pretend I am a guest.
• How are you inviting people individually to consider hosting?
What do you say to guests at your full-service checkout?
• How many names are on your List of 100?
What categories are full with names and what categories are short?
• How many calls have you made this week?
Can you list what calls you have made this week?
• Where are you comfortable/uncomfortable in the prospecting call?
What makes you comfortable/uncomfortable in a prospecting call?
• How can you spread the word about your business outside of the Show?
What actions can you take to publicize your business outside of the Show?

LOW SHOW ATTENDANCE

• What things are you doing now to get strong attendance?
How do you help the host build her attendance?
• How did you help your host develop her guest list and encourage her to invite from different groups?
What questions do you ask your host while helping her to develop her guest list?
• How many invitations were sent/delivered?
When you talked with the host, how did she distribute the invitations? Did you ask her if she needed any more?
• How did you handle the reminder calls? (Did the host do them or did you?)
What reminder calls do you make? What reminder calls did the host make?

NOT GETTING RECRUIT LEADS

• What things are you doing now to get recruit leads?
How do you go about generating recruit leads?
• How are you talking to the host about the business opportunity?
What words do you say to the host about the business opportunity?
• How are you introducing the Free Product Value to your host?
In what manner do you present the Free Product Value to your host?
• Who was the most excited/talkative person at the Show?
Can you describe what the most excited person did at the Show?
• What specific things are you doing at your Show to generate interest in the business opportunity?
At your shows, how do you present the business opportunity to your guests?
• Can you share your story with me as you do at Shows?
I would love to hear your story as you tell it to your guests.
• When do you talk about the business opportunity at your Show?
At what point(s) in yor show do you present the business opportunity?
• Can you think of a product that you could use to talk about the opportunity?
What product comes to mind that would present the business opportunity?
• How are you inviting every guest to find out more?
What do you say to each guest at checkout about the business opportunity?
• How are you using the drawing slip?
What do you say when you refer to the drawing slip?

LOW SHOW SALES

• What things are you doing now to increase sales?
How do you cross-sell products?
• How did you set goals with your host for the products she wanted to earn?
How do you dind out what the host wants? What questions do you ask her?
• How are you demonstrating the higher-priced items?
What recipes are you using? What products do they highlight?
• Have you asked guests to talk about their favorite products?
How do you invite guests to talk about their favorite products?
• What could you do to be more knowledgeable about the products?
How do you educate yourself about the products?
• How are you encouraging add-on sales when you total the guest’s order?
What do you suggest to a guest when reviewing his/her order?
• How many outside orders did the host have?
When you are coaching the host on the phone, what do you say to her about outside orders? Do you offer her any suggestions on how to collect them?

TOO MANY CANCELLATIONS OR RESCHEDULES

• What things are you doing now when you get a cancellation or have to reschedule?
How do you feel when you receive the phone call or email? How do you respond?
• What reason did the host give for canceling?
Let’s explore all the reasons you have received from hosts as to why they are canceling.
• When did you have the first contact with the host?
How did you meet the host?
• When did you set the Show date?
How was a date determined for the show?
• How did you help the host build a wish list?
What steps did you take to learn what the host wanted?
• What was the host excited about when she booked the Show?
What product(s) did the host want when she booked the show?

FINDING TIME to DO the BUSINESS

• What things are you doing now to schedule time for your business?
How do you find time for your business now?
• What do you need time to work on the most?
What projects or tasks do you have that are a priority?

• When do you have time blocked on your calendar to work your business?
How do you arrange your calendar for shows, host coaching or customer care calls, and paperwork?
• What can you let go of to free up time in your schedule?
Let’s examine your schedule on a daily, weekly, and monthly basis listing everything you do.
• Who could help you do some of the things that are taking your time?
What tasks in your business and home lives could be accomplished by others?
 
Are these from the Guide to Supporting New Consultants?
 
Who do you have in your life that could help?
 

Frequently Asked Questions

What are the key objectives for our support call?

The key objectives for our support call should include addressing any immediate concerns team members may have, providing updates on promotions or new products, sharing best practices, and fostering team morale. It's also an opportunity to encourage open communication and collaboration among team members.

How can I help my team members overcome their challenges?

To help your team members overcome their challenges, ask them to share specific issues they are facing. Listen actively and provide tailored advice or resources. Encourage them to brainstorm solutions together and offer to role-play scenarios if they need practice. Follow up after the call to see how they are progressing.

What questions should I ask to gauge team morale?

To gauge team morale, ask questions like: "How are you feeling about your current sales goals?" "What motivates you the most in your business right now?" and "Are there any team activities or support you feel would help boost our morale?" These questions can help you understand their mindset and identify areas for improvement.

How can I encourage team members to share their successes?

Encourage team members to share their successes by creating a positive and supportive environment. Ask them to share their achievements during the call, whether big or small. You can also implement a "success spotlight" segment where one team member shares their story each week, fostering a culture of recognition and motivation.

What follow-up actions should I take after the call?

After the call, summarize the key points discussed and send a follow-up email to all participants. Include any resources or links mentioned during the call, and outline any action items that need to be addressed. Additionally, check in with team members individually to see if they need further support or clarification on any topics discussed.

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