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Pampered Chef: How to support frustrated consultant?

  1. kdangel518

    kdangel518 Advanced Member Gold Member

    933
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    Hi everyone- I have a consultant on my team who has been with me since January. She has great passion and people skills and I really feel she has awesome potential! The problem is she just seems to be having very lackluster results in her business and is getting very frustrated...

    She was inactive in April, didn't meet the $150 requirement. That was the first thing that really set her off. She has had several shows where the host will say "there are 10 people expected to attend" and she will get there and there will be 3-5 people instead. OR her hosts are not good about returning her phone calls, even when they are scheduled in advance for host coaching.

    She also gets many guests at shows that are "maybe's" for booking their own shows, but she just can't seem to get them over the hump to turn into a "yes". We haven't tackled recruiting yet, we're just trying to get her to hit her stride with bookings and sales first.

    She has no bookings for July and is so disappointed and frustrated. She saved one of her later June shows to submit after 7/1 so she wouldn't be inactive for this month.

    There is another added element of challenge here- she is a very close personal friend. I know our director has weekly calls with her, and they are working on tweeking some of her wording, etc. but otherwise our director says she is doing everything right during host coaching and full service checkouts.

    I've just offered to attend a show with her to see if maybe I could give her some feedback or suggestions on how I do things differently that work for me, and also maybe we can do some customer care calls together and give e/o feedback on those (as those are not my strongest point, I tend to be nervous on the phone.)

    I am just concerned that she is going to get frustrated to the point where she will quit, which I would hate to see because I really do feel that she has the potential to be very successful!

    What other suggestions do you have that might help pinpoint what the problem areas are for her? That is the first step to me- let's figure out what is going on that is preventing you from having successful shows where you get bookings or preventing your hosts from returning your calls, etc. Then we can work on solutions after that.

    Thoughts? Thanks!
     
    Jul 10, 2009
    #1
  2. raebates

    raebates Legend Member Staff Member

    18,374
    401
    Offering to sit in on one of her shows is a great idea. You might invite her to sit in on one of yours, too. I know she's probably attended yours in the past, but she'll be viewing it with fresh eyes as a consultant.
     
    Jul 10, 2009
    #2
  3. etteluap70PC

    etteluap70PC Legacy Member Gold Member

    3,667
    2
    Could she attend a show of a successful clustermate. This has been huge for me in the past.
     
    Jul 10, 2009
    #3
  4. NooraK

    NooraK Legend Member Gold Member

    5,884
    29
    For the maybes. I got an email last night from my director, passed on from her upline about "think-about-it" packets. They're essentially hostess packets, but you give them to the potenial host by saying it's a "think-about-it" packet. There are three rules:
    1. They must actually think about it for a few minutes
    2. They must agree to take my call at the agreed upon time.
    3. If they do not wish to have a show after thinking about it, they must let me down nicely.

    I can't get to the full text, maybe someone else saw it too. But I thought it was a very interesting idea.
     
    Jul 10, 2009
    #4
  5. kdangel518

    kdangel518 Advanced Member Gold Member

    933
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    Noora- This is a really interesting idea!:thumbup: Would you mind forwarding me that email? I'm very curious to see what the packet entails! My email is pamperedchef.kduenas@gmail.com Thank you! :D
     
    Jul 10, 2009
    #5
  6. NooraK

    NooraK Legend Member Gold Member

    5,884
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    Here's that email:

     
    Jul 10, 2009
    #6
  7. pamperedchefqueen

    pamperedchefqueen Novice Member

    30
    0
    Thank you! I think I will try this! It sounds awsome, and eliminates a long trip to deliver or the $5 to mail the packet later! :)

    Mary
     
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