Starting the New Year off Right

[noelskitchen]

I really wanted to start the New Year off right. I worked half a day today at my regular job and came home to get ready for my customer care calls. I did okay, nothing yet though. I left 2 messages, spoke to 5 people, 1 wants to order more products just can't do it now, so I explained the hosts benefits this month, she wasn't interested but would call me when she's ready to order and of course I'll follow up with her. I have a potential host for May that I called to explain this month's host benefits, sounded intriging to her but just after the holiday she doesn't think any of her friends could afford so I told her to feel free to pass my name around to them if they might want to earn free products by hosting and of course I'll keep her on my rotating contact list.
I have a few more people that I can call this evening after dinner but it seems like I keep contacting my past customers and no one wants anything.

 

[susanr613]

yes i went through something similar the week between the holidays and was getting very discouraged....then on 12/31 had a great conversation with someone who wants to buy at least a stone for her college-age son. i sent her the catalog and the "dorm survival" list.

so, keep at it and you never know when something good will happen!

 

[Crystal Patton]

You guys are freaking me out I just finished typing my script for all my CC calls tomorrow and it is right along this vein. How do I reconnect with all my customers from last year? You know, the ones I was suppose to be touching base with but didn't because I got 'busy'.

So here it is, give me your two cents worth.

(If everybody gives me two cents I can take a vacation )

 

[cewcooks]

Awesome script I am going to use that on my Sunday Booking Blitz!

Thanks a bunch!

 

[susanr613]

Great script - short, cheerful, no-pressure.

I'm sure you'll do great!

 

[byrd1956]

I agree with everyone else. Thanks for sharing, Crystal!

 

[tlag1986]

I'm like Susan it is short and simple. You should do very well with this script. Good Luck.

 

[noelskitchen]

Love the script, I can do customer care calls but I sometimes get tongue twisted about trying to figure out how to get them to book. Some of the guests say they love PC and products but act like one time customers.

 

[StephsKitchen]

yes i went through something similar the week between the holidays and was getting very discouraged....then on 12/31 had a great conversation with someone who wants to buy at least a stone for her college-age son. i sent her the catalog and the "dorm survival" list.

so, keep at it and you never know when something good will happen!

Can you put on here your dorm survival list? I think that's awesome?

Stephanie

 

[StephsKitchen]

I think that sounds great!!

Stephanie

 

[chefjeanine]

Love the script but if you are making the time to call may I suggest you add one more question "may I tell you about our upcoming specials?"

If yes, give a quick overview of the specials for the month you are trying to book and explain (very briefly) what our Host benefits are regardless of the month they book.

 

[Crystal Patton]

Thank you Jeanine, What a great add on!

 

[zmom58]

If you do a monthly e-mail newletter, you might ask them if they would like to join your e-mail newsletter list to receive recipes and quick tips once a month...something like that. That way you are in "front" of him or her monthly and they may call to order or schedule a show.
Deb

 

[noelskitchen]

Just curious when you leave a message you are telling them to call you back? If you don't hear from them, when do you call them back? 2 days, 3 days, etc.

 

[LVlechef]

Hi, I am new to this website and to PC and I have to tell you how helpful all your posts have been to me. I am very nervous with the start of the new year and not having anything lined up yet. I started out with a huge show but things have really slowed to a crawl. Your ideas are all terrific and I am sure I can utilize them. Thanks so much.
Linda

 

[mscharf]

Noel, when I leave a message I say "Feel free to give me a call or I will try you back in couple of days" This way they are expecting you to call back.

 

[Crystal Patton]

Honestly, this is my first run with this type of message and I hadn't thought that far head. What do you guys think?

 

[noelskitchen]

Noel, when I leave a message I say "Feel free to give me a call or I will try you back in couple of days" This way they are expecting you to call back.

Thanks, I did a bunch of calls yesterday and had to leave messages.

 

[StephsKitchen]

Question... can you send a email from PP3? I just switched, and I don't know what all it does yet. I use to have everyones name in an email address log, but things have happened with the email and I don't have them all in there anymore.

Thanks if anyone knows.

Stephanie

 

[ChefToniLewis]

I love this script. I plan on using it on monday. I will add the upcoming special to the script. I'll let you know how it turns out.

 

[aried]

Thanks for the script. I have had larngitist (sp) for 2 weeks and now just able to talk a little.
I am way behind in CC calls because of being sick/in hospital and going through treatments.

Ann