soI Know I Was Stupid, but Now What Do I Do....

[Teresa Lynn]

I often have the show shipped to em to sort any show over $700 its a courtesy to my host BUT she has to pick it up from me.....
in a few cases I'm glad I have one time I had an extra set of cookware delivered, not sure the host would have admitted that!!

 

[candiejayne]

15 boxes? what amount of money does a show have to be 15? yikes! When I had my own show as the host, it was over $800 plus all of my free stuff, and the specials and 50% offs, and it was only 3 boxes! Guess I didn't think of that, but I also have 2 trucks that I can use anytime I need them. I still think I'm going to try this for a while.

 

[pcchefjane]

Right now my Shows have been a "mixed bag" of orders...some from the Host, some from myself, etc. I have also added my KITK items to the last several Shows I have done. That is why it is easier to send to me for now. If it was $1,000+ and all from the people the Host knows, I would definitely have it sent to her! LOL!

 

[pcsharon1]

I have made HO aware of what is going on and had a note put on her show that she has not paid me. So hopefully they wouldn't refund her money directly to her with that note on there - I didn't even consider that because I have never had anyone return their stuff for a refund. Who would? It's PC! We've got great stuff!

Anyway, the hostess has said she will meet me on Monday evening so I can pick up the products. I haven't decided if I am going to return them or just keep them at this point - I am the one that paid for them after all and it's an executive family skillet! However, she refused to respond to me at all until I sent her a message saying I was going to show up on her doorstep to either get my money or the products today if I didn't hear from her. And if she ditches me for the meeting on Monday, that is where I will be headed.

 

[lockhartkitchen]

If the host herself has not paid you, which it sounds, you have an option that will definitely get her attention: My husband had someone who didn't pay for their computer services $65. My husband went to the police, it is theft of services. You send her a certified letter (they don't have to have signed it-for this to work), The letter (and the law) gives them 10 days to make payment (money order, cash, etc>) or they will be arrested and charged with theft of services. We got the money on day 9. Some people don't care.

 

[pcsharon1]

So, to update.....I met the hostess tonight and got her product back from her and now I am on the phone with the SC - well, make that on HOLD with the solution center, no call back option and I've been on hold for an hour and a half - trying to return the products and get my money back. I am sitting on hold because I think I am calling on the last possible day for a refund. I emailed them just in case but I am going to sit on the hold a bit longer.

Anyway, she actually said to me "I'm so sorry about this whole situation" and went on to say somethings that ended up being she just didn't have the money to send me and she was so sorry and she was planning to order some stuff in the next few months when she got her money straight. I couldn't believe it - she just yelled at me last week that she had sent me payment twice and I was just keeping it and trying to get her to send me more.

I'm thinking multiple personalities.....anyone else have any ideas?

 

[candiejayne]

wow! I'm glad that you atleast got the product back! I can't believe that she actually admitted that it was her fault though! Did you ever get all of the guest resolved?

 

[tlag1986]

Some people just have less than high morals. I would be overwhelmed with guilt if I tried to do this to a consultant of any kind.

I am happy you got the product, and wish you did not have to go through all this in the first place. Make this a learning lesson, then Bless and Release.

 

[chefann]

Anyway, she actually said to me "I'm so sorry about this whole situation" and went on to say somethings that ended up being she just didn't have the money to send me and she was so sorry and she was planning to order some stuff in the next few months when she got her money straight. I couldn't believe it - she just yelled at me last week that she had sent me payment twice and I was just keeping it and trying to get her to send me more.

I'm thinking multiple personalities.....anyone else have any ideas?

She was probably embarassed that she didn't have the money, and reacted by trying to bully you. She may not have meant it. That reaction is related to "fight or flight" when people are under stress of some sort. And it's possible that bullying has worked for her in similar situations (telling the gas company that "the check is in the mail").

I'm glad you were able to get the truth from her finally.

 

[pcsharon1]

I agree. I really didn't think she was a bad person and I still don't. I felt that money was the issue and that is why I was trying so hard to help her get the product that she wanted. I guess because I was trying so hard to help her that I just assumed she would be thankful and not abuse it. Lesson learned. Like I said before - this is pretty much a first in all of the shows I have done over the years. I don't do this full time, well, I haven't in the past but still 200 shows is a lot to not have problems with.

FedEx picked up the pan today and I am getting a refund to my debit card. As of now there is only one guest who hasn't paid yet and I really think she will, she just seems a little flighty and I'm going to have to keep calling and reminding her. I really don't think she's a problem. Even if she is I'm much happier to be out her $37 than the entire show which was $206 that I was out of for a month.

I got lucky with FedEx too. I got the products back and made the call on day 30 so shipping was still covered.

 

[Kelly8]

Okay, so I did a dumb thing. I had a customer at a show in early September that was really excited about the cookware but couldn't outright buy it. I told her she could have show and she wanted to but couldn't pull it together by the end of the month. I suggested a catalog show, which she was excited about. So around September 20 I started calling her to close the show, telling her I was leaving town on the 27th and needed to close her show before I left. She kept having me call her back the next day and was like "well, I hadn't planned on closing until the end of the month and you are rushing me" So I go ahead and leave town and call her every other day while I am gone, leaving messages and never getting a response. I finally get her when I get home - October 14th and she says she is waiting on one more order because she hasn't been able to reach one person, the person she booked from. I said, I'll call her. So I called, got that order - which was $100 by the way - call her back and get her other orders - which only totalled $125. So it was a $200 catalog show that I practically busted my butt for. The past hostess paid by credit card but everyone else was paying by check. This woman lives 50 miles away and I was closing her show on Oct 15 - it had to go in that day. She says I have everything right here and it's ready to go in the mail.

So, I - like the idiot I apparently am - tell her to mail me the checks, I will have them by Friday, Oct 17th at the latest and I went ahead and sent in her order, putting $209 on my debit card. Well, you guessed it - she has her stuff and I still don't have payment.

What do I do? I have started contacting the customers individually, there were only three and the hostess herself, but the hostess swears that she has mailed me money twice now and won't talk to me anymore. I'm at a loss. Anyone with a suggestion?

I just had a similar experience with a host owing $353.00! To make a very long story short-I had my director call and tell her that she is upper level management with The Pampered Chef. She is, so we're not lying, but of course that sounds so much more authoratative than what it really is. To shorten the story even more, the host was caught in several lies by my director about me. Then the co-host of the show called my director quite upset but calmed down when my director pointed out discrepensies. After a chat with the co-host, who by now is more frustrated with the host, she agreed to pay my director the remaining amount so I will get my money finally. So my advice is to have your director call on your account. It will rattle the host a little if she thinks you "reported" her to the company.