Show to Go Rolling Case Question

Click For Summary

Discussion Overview

This thread centers around experiences with the Show to Go rolling case, particularly issues related to broken handles and the process of seeking replacements. Participants share their personal experiences regarding the durability of the product and interactions with customer service.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant mentions their handle broke and is considering fixing it rather than returning it to the company.
  • Another participant expresses that their handle also broke and is following the discussion for potential solutions.
  • One participant, identifying as a consultant, shares that they received assistance from customer service to cover shipping costs for a replacement handle.
  • Several users report that their handles broke shortly after purchase, with one noting that the design may not be sturdy enough given the weight of the products.
  • One participant recounts a frustrating experience with customer service, receiving incorrect items multiple times before finally getting a working replacement.
  • Another participant shares that they were informed their product was out of warranty, which led to disappointment.
  • One participant highlights that they have been careful with their handle after experiencing issues.
  • Several participants discuss the lack of information about the manufacturer of the rolling case, expressing frustration over not being able to find replacement parts.

Areas of Agreement / Disagreement

Views differ regarding the durability of the Show to Go rolling case, with some participants expressing dissatisfaction with the product's design while others share positive experiences with customer service. No clear consensus emerges on the overall quality of the product.

Contextual Notes

Participants are primarily sharing personal experiences related to the Show to Go rolling case, focusing on the challenges faced with broken handles and the customer service process. The discussion reflects a mix of frustration and attempts to find solutions.

Who May Find This Useful

Consultants who have experienced similar issues with the Show to Go rolling case or are interested in the experiences of others regarding product durability and customer service interactions may find this discussion relevant.

reba515
reba515
Messages
782
well my handle finally broke! thought I was so lucky it hadn't broken like so many others (see what ya get for thinking!)

anyway DH says he can fix it if we can get a new handle, does anyone have any idea where/what company made these? I can't seem to find any tags.

I know I can return it to PC but I am thinking it may be way less expensive to buy a new handle rather than pay shipping cost to send it back to PC.

So I thought I would check into it first.
 
I'm going to watch this post because my handle broke too.
 
If it's been less then a year call H.O. They worked w/me to pay the shipping for my old one that broke. I explained to them I couldn't afford the cost to ship it back (which was the truth)! The rep. put me on hold to talk to a supervisor and they agreed to send me a label.

It may depend on who you talk to, but it's worth a try.

Now I'm very careful w/my handle! I don't let anyone else pull or push my tote!
 
MIne just broke this past weekend. :(
 
Mine broke shortly after I got it. Considering the weight of our products, it's not a very good design. I have a Creative Memories consultant friend and THEIRS is sturdy!! It would be good if they redesigned it. I would call HO and see what they can do for you. They might even be able to ship you a new handle.
 
If it's been within a year since you got it, HO will replace it. (they did mine)
Now, I'm careful with it....I don't depend on the handle so much. When going up stairs, I grab the big straps to hold it.
 
  • Thread starter
  • #7
lacychef said:
If it's been within a year since you got it, HO will replace it. (they did mine)
Now, I'm careful with it....I don't depend on the handle so much. When going up stairs, I grab the big straps to hold it.
Click to expand...


I think this is why my handle lasted as long as it did. I always use the straps for stairs and lifting it. It just makes me mad!
i earned it when they had that promotion how long ago was that? more than a year I think.
 
The promo to earn it was 2005.
 
  • Thread starter
  • #9
on the phone w/ HO now. yes it was 10/05. onlt has 1 year warranty! crap!
 
reba515 said:
on the phone w/ HO now. yes it was 10/05. onlt has 1 year warranty! crap!
Click to expand...
Well then I guess I am in the same boat. It must be "the problem" with the Rolling case. Everyone is breaking their handles. :(
 
  • Thread starter
  • #11
well they don't know who/what company made them! I'll wait to see if the email I sent HO earlier has an answer. I would think they (or someone there) would know what company they ordered thousands of products from!

I'll let you all know IF i find out
 
reba515 said:
well they don't know who/what company made them! I'll wait to see if the email I sent HO earlier has an answer. I would think they (or someone there) would know what company they ordered thousands of products from!

I'll let you all know IF i find out
Click to expand...
LOL!! You think? Hey Rebecca, I am really glad we got a chance to meet at conference. It is so funny we have been on here for so long and your not that far away from me and in the same downline to boot!
 
  • Thread starter
  • #13
It was great to meet you too ! Funny that we have problay been to so many events at the same time and never made the connection!
That Ex. Banquet game really sucked though! I told Kerry afterward too, I know it was supposed to be all in good fun but it was kind of humililating (sp?) if you ask me. (I'm not really a "joiner"):o
 
reba515 said:
It was great to meet you too ! Funny that we have problay been to so many events at the same time and never made the connection!
That Ex. Banquet game really sucked though! I told Kerry afterward too, I know it was supposed to be all in good fun but it was kind of humililating (sp?) if you ask me. (I'm not really a "joiner"):o
Click to expand...
I was sweating and felt like I was goona get sick!!! I really almost walked out. Poor sport I know. I don't like being forced into situations like that though.
 
reba515 said:
well my handle finally broke! thought I was so lucky it hadn't broken like so many others (see what ya get for thinking!)

anyway DH says he can fix it if we can get a new handle, does anyone have any idea where/what company made these? I can't seem to find any tags.

I know I can return it to PC but I am thinking it may be way less expensive to buy a new handle rather than pay shipping cost to send it back to PC.

So I thought I would check into it first.
Click to expand...

I earned mine during the promotion back in 2005 and mine broke too this year!!! I called the company a few months ago and must have got a "newbie" because she said that they would get another one right out to me and would be sending a lable for the old one, when the new one got there, just put the old one in that box, slap on the lable and send back.

Well long story but I'll shorten it. I wait two weeks, and nothing... then I get a package that's so small but it say show to go on it, it's actually the tool turn about case. I call home office and send it back, they'll get the correct thing out ASAP. I wait another two weeks and I get my package, another Tool Turn About Case instead of the Show to Go! I call home office and tell them their mistake again! I send it back and they'll get the correct thing out ASAP. I wait another two weeks and I get an even smaller package! Get this, it says it's the show to go rolling case on the outside but it's an envelope containing two microfiber washclothes!!!!!!! By this time I'm pee-oed! I call again and they tell me my show to go is out of warranty so they wouldn't have been able to send that to me anyways. I get a little snippy and said now wait a mintute. I've been waiting over a month for a product to arrive that you are now telling me you wont send me? Needless to say, I got a manager who saw my records of phone calls and returns and they got one out to me ASAP! This is the 4th time I've heard someone tell me this so I was skeptical, but a week and a half later, my show to go arrived in working condition!

I'm being very careful with this one!!!!!!!!!!!!!!!
 
  • Thread starter
  • #16
no luck !! here's the email I got back from HO
___________________________________________________

Dear R,

Thank you for contacting The Pampered Chef. We are unable to provide the manufacture information or contact information of our vendors as this information is proprietary.

Alma Villarreal
Solution Center Representative
The Pampered Chef, Ltd.

____________________________________________________

WTF...Its not like I want to mass produce these i just want a new handle! okay geting a little worked up about this I know:o
 
  • Thread starter
  • #17
OhmyDLM said:
I earned mine during the promotion back in 2005 and mine broke too this year!!! I called the company a few months ago and must have got a "newbie" because she said that they would get another one right out to me and would be sending a lable for the old one, when the new one got there, just put the old one in that box, slap on the lable and send back.

Well long story but I'll shorten it. I wait two weeks, and nothing... then I get a package that's so small but it say show to go on it, it's actually the tool turn about case. I call home office and send it back, they'll get the correct thing out ASAP. I wait another two weeks and I get my package, another Tool Turn About Case instead of the Show to Go! I call home office and tell them their mistake again! I send it back and they'll get the correct thing out ASAP. I wait another two weeks and I get an even smaller package! Get this, it says it's the show to go rolling case on the outside but it's an envelope containing two microfiber washclothes!!!!!!! By this time I'm pee-oed! I call again and they tell me my show to go is out of warranty so they wouldn't have been able to send that to me anyways. I get a little snippy and said now wait a mintute. I've been waiting over a month for a product to arrive that you are now telling me you wont send me? Needless to say, I got a manager who saw my records of phone calls and returns and they got one out to me ASAP! This is the 4th time I've heard someone tell me this so I was skeptical, but a week and a half later, my show to go arrived in working condition!

I'm being very careful with this one!!!!!!!!!!!!!!!
Click to expand...


they did this to me with a piece of the SA Entertaining set, I had broken the cranberry bowl at a fair. They replaced it with 1st a yellow one , then a white medium square, then another yellow one...finally on the 4th shipment they got it right. CRAZY! It was getting a little comical at that point.
 
What do you think is the most stressful for the handle? A friend told me she could put her big tote of products on top of the show to go and wheel them both that way. I thought when I did it --it was too hard on the handle. What have each of you ,that had yours break, done that seemed to have caused it to break. I would like to avoid having mine break. I just got it about 2 mo. ago and I bought it--I didn't earn it.
 
One of the biggest points I've seen is: don't use the handle to pull it over any sort of bump - even a threshold. Use the side handles for that.
 
My first one broke and I got another one. I never did send it back. I am giving it to my recruit who is signing on Friday. I think if you take it to a shoe place they might be able to fix it. Don't know.

Ann
 
  • Thread starter
  • #21
I'm not really sure "what" happened it just started getting harder going up and down next thing I know its broken. I don't ususally attach the bag to it, every once in a while but for the most part its easier to throw that over my shoulder.

I emailed the Soulition Ctr. back asking them if they can't divulge such top secret information can they at least put the handle on the replacment part order form. (of course I wasn't such a wise A$$ about it :))
 
  • Thread starter
  • #22
Grrrr......Reply from HO:

Thank you for contacting The Pampered Chef. Unfortunately parts are not available from the manufacturer for the Rolling Case , it carries a 1 year guarantee for replacement.

Alma Villarreal
Solution Center Representative
The Pampered Chef, Ltd.

______________________________________________

Oh well. :(
 

Frequently Asked Questions

What is the Show to Go Rolling Case?

The Show to Go Rolling Case is a portable storage solution designed for Pampered Chef consultants to transport their products, tools, and supplies to cooking shows, parties, and events. It features multiple compartments and a sturdy design for easy mobility.

How much does the Show to Go Rolling Case cost?

The price of the Show to Go Rolling Case can vary based on promotions or discounts offered by Pampered Chef. It is best to check the official Pampered Chef website or consult with a consultant for the most current pricing information.

Is the Show to Go Rolling Case easy to carry?

Yes, the Show to Go Rolling Case is designed for easy transport. It features wheels and a retractable handle, making it convenient to roll around. Additionally, it is lightweight enough for most users to carry when necessary.

What can I fit in the Show to Go Rolling Case?

The Show to Go Rolling Case is spacious and can accommodate various Pampered Chef products, including cookware, utensils, and promotional materials. It has multiple compartments to help organize items efficiently.

Can I personalize my Show to Go Rolling Case?

While the Show to Go Rolling Case typically comes in a standard design, some consultants may choose to personalize their cases with stickers or labels. However, it's essential to ensure that any modifications do not interfere with the case's functionality or branding guidelines set by Pampered Chef.

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