Should I reach out to potential customers who haven't responded yet?

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Discussion Overview

This thread centers around the experiences and feelings of participants regarding reaching out to potential customers who have not responded to previous contact attempts. Many share their personal challenges with making these calls and the emotions involved in the process.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant expresses hesitation about contacting leads marked as "yes" or "maybe," feeling regret for not following up sooner.
  • Another participant, identifying as a consultant, encourages making the calls with enthusiasm about new products and mentions that the initial call is often the hardest.
  • Several users mention experiencing phone phobia but note that it tends to lessen with practice.
  • One participant shares a suggested script for making calls, which they found helpful in easing their nerves.
  • Another participant expresses a desire for the script mentioned and shares their own struggles with making calls, including feelings of embarrassment when encountering leads in public.
  • One participant notes that many people may have forgotten their previous interest and suggests treating each call as a customer care opportunity.
  • Another participant reflects on their own challenges with making calls, including pre-judging the interest of potential customers.
  • One participant emphasizes that making calls is about offering something beneficial rather than asking for a favor.

Areas of Agreement / Disagreement

Views differ on the best approach to making calls, with some participants advocating for immediate outreach while others express ongoing hesitation and self-doubt. No clear consensus emerges on whether to contact leads or scrap them entirely.

Contextual Notes

Participants share their personal experiences and feelings related to contacting potential customers, highlighting a common struggle with phone anxiety and the desire to improve their outreach efforts.

Who May Find This Useful

This discussion may be useful for consultants looking for shared experiences and strategies related to following up with potential customers and overcoming phone anxiety.

S
Soozeeq
Messages
95
Ok so I have gotten lots of drawing slips with yes & Maybes marked on them but I can't seem to get up the nerve to call these people. Now time has past and I am kicking myself because I don't have the shows I would like to have. Can I try to contact them? Should I just scrap them and never let it happen again? What should I do? :o
 
Definitely call them up NOW and be excited about Fall's new season, catalog and products and get some shows on the books! especially since they were yes and maybe leads! I had and still have the case of Phone phobia, it gets easier once you pick up the phone and start, after doing a few, the nerves settle down a bit and it gets easier with each call! Good luck!
 
It's never too late to do CCCs. The first call is the hardest. Set aside a block of time (15 - 30 minutes) to make calls. Then, just pull up your big girl panties and deal with it. I still hate to make that first call, but it does get easier.
 
I also have a bunch of those same slips! ...and I also still have a hard time making those calls. BUT...our HO contact gave me some great words to use on making those calls and it makes it a little easier. Simply tell them "I know it's been awhile since we've talked, but I was going through my old contact slips and came across your name so I wanted to give you a call right away!" then go on with the rest of your "script". If you need a script to get started, I can send you the "Out of The Blue Call" that I've got.

Maybe now that I've encouraged you to get on the phone...maybe I can do the same!!!!
 
  • Thread starter
  • #5
Debi

I would love that Out of the Blue Call sheet that you have. Please email it to me. I get so nervous. You would think that I was afraid that they were going to bite me through the phone.

Rae,

Thanks I didn't realize my panties were down! hahaha Good lookin' out! I make plans to make the calls and then I find all those excuses that keep me from picking up the phone. Then I am embarrased when those same people walk into the bank where I work or I see them at the store, and I haven't called them. STUPID STUPID STUPID!
 
chefdeb410 said:
I also have a bunch of those same slips! ...and I also still have a hard time making those calls. BUT...our HO contact gave me some great words to use on making those calls and it makes it a little easier. Simply tell them "I know it's been awhile since we've talked, but I was going through my old contact slips and came across your name so I wanted to give you a call right away!" then go on with the rest of your "script". If you need a script to get started, I can send you the "Out of The Blue Call" that I've got.

Maybe now that I've encouraged you to get on the phone...maybe I can do the same!!!!
Click to expand...

Can you post this for all of us? I know that I have some people that I need to call too!

Thanks!
 
If you click up above on files, then put "blue" in the search box it will pop up on top. : )
 
Customer callsNever feel intimidated to make late calls. Better late than never I always say. Just be honest and apologize for taking so long to call. Tell them you misplaced them, or you wanted to really make enough time to listen to guests opinons on products and to help in any way to explain how to use the product.
Most guests will be appreciative and friendly. Ask them how they like their products and try to mention other products that will compliment what they already purchased. Mention days you have free on your calendar for shows and thank them for being your customer. Let them know you are available for future purchases via email, phone, or website.
Mention upcoming specials for hosts and guests. Also let them know that if they want you can contact them when you are having your next show so they can take advantage of the $4 shipping if they tag on their order.

Hope it works for you. We all have a fear of rejection, some more strongly than others, but fear of rejection can cause us to lose out on some successful bookings and shows.

Debbie :D
 
I've called some of those slips and found most people have forgotten what they marked. Sometimes they don't sound even a little interested in hosting so I treat ever Customer Care call the same. Really, most people are way to busy to be thinking about Pampered Chef all the time like we do.
 
cookingisfunagain said:
If you click up above on files, then put "blue" in the search box it will pop up on top. : )
Click to expand...


OOPS! Sorry I didn't realize the document was already here somewhere. I've tweaked mine just a little...just to make it my own and use some words that I would normally say. The best advice given to me about this...PRACTICE SAYING IT IN FRONT OF THE MIRROR and it will just flow naturally!! Now if I can find 15-30 minutes where I don't have six kids running around screaming, then I should be a pro, huh?!:confused:
 
I don't have a lot of Yes's and maybe's to follow up with, as I usually try to turn the maybe's to yes's the night of the show. BUT I am trying to make CCC calls to all my past guests (I have only been a consultant since Feb07) for my "Out of the Box" calls, as well as to get some bookings, etc, WHEN I can find the time to pick up the phone (and not have two kids running around screaming). My leads are starting to dwindle as the last two months have been slow, (and catalog shows with no contact info), and now before I pick up the phone to call these past guests, I have found myself judging and thinking, Oh, they are not going to be interested, so I shouldn't bother, and I find myself doing this to each contact on my report.

UUGGHH!!! If I could just get over this fear of the phone and pre-judging! then maybe I can get myself some bookings!
 
Try to remember that you're not asking for a favor. You're offering them something good.
 

Frequently Asked Questions

Should I reach out to potential customers who haven't responded yet?

Yes, it's often beneficial to follow up with potential customers who haven't responded. A gentle reminder can reignite their interest and provide an opportunity for them to ask questions or express any concerns they may have.

How long should I wait before reaching out again?

A good rule of thumb is to wait about a week or two after your initial contact. This gives them enough time to consider your offer while still keeping your products fresh in their mind.

What is the best way to follow up with potential customers?

Personalize your follow-up message. You can send a friendly email or a text message, or even reach out via social media. Make sure to reference your previous conversation to remind them of your offer.

What if they still don't respond after my follow-up?

If they still don't respond, it's best to respect their space. You can try reaching out one more time after a few weeks, but if there's no response, it may be time to move on and focus on other potential customers.

How can I make my follow-up more effective?

To make your follow-up more effective, include a special offer or incentive, such as a discount or a free gift with purchase. This can motivate them to respond and take action.

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