BethCooks4U
Gold Member
- 13,010
I posted this on the sheet pan thread but thought I'd start a new thread so it didn't get lost:
Just talked to HO about the sheet pans (also have email correspondence about it).
Customers must call in to 877-917-2433 or email to tell HO which of the following they want to do. They need to have the show information (eg. 293128K0450) when they call.
Here are their choices:
1. Receive a new pan when they are available.
2. Get a refund of the money they paid for it. If it was a host or past host the refund would reflect the discount they got ($16 pan - 25% show discount = refund of $12 plus tax). If the host used FPV to get the pan she cannot get a refund - in that case she can only exchange or get a new pan.
3. Choose another product(s) to exchange for the sheet pan. That item would be at the discount that was used for the purchase of the pan if it applies (if the host chose it as a 1/2 off item the new item would be at 1/2 off; if she used the show discount she would get that same discount on the new item; if she used FPV she gets the same on the new item(s).)
The great news is no matter what they decide, they get to keep the pans they have.
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Consultants do not need to call HO about getting replacements for pans we EARNED. Those will be automatically sent to us.
Just talked to HO about the sheet pans (also have email correspondence about it).
Customers must call in to 877-917-2433 or email to tell HO which of the following they want to do. They need to have the show information (eg. 293128K0450) when they call.
Here are their choices:
1. Receive a new pan when they are available.
2. Get a refund of the money they paid for it. If it was a host or past host the refund would reflect the discount they got ($16 pan - 25% show discount = refund of $12 plus tax). If the host used FPV to get the pan she cannot get a refund - in that case she can only exchange or get a new pan.
3. Choose another product(s) to exchange for the sheet pan. That item would be at the discount that was used for the purchase of the pan if it applies (if the host chose it as a 1/2 off item the new item would be at 1/2 off; if she used the show discount she would get that same discount on the new item; if she used FPV she gets the same on the new item(s).)
The great news is no matter what they decide, they get to keep the pans they have.
-------------
Consultants do not need to call HO about getting replacements for pans we EARNED. Those will be automatically sent to us.
