Selling Products w/ HO Warranty: What to Know

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Discussion Overview

This thread explores the complexities of selling Pampered Chef products that consultants have in stock, particularly regarding warranty implications for customers. Participants share their personal experiences and thoughts on how to navigate these situations.

Discussion Character

  • Opinion-based
  • Anecdotal
  • Debate/contested

Main Points Raised

  • One participant, identifying as a consultant, questions how to sell an item without voiding the warranty for the customer.
  • Another participant shares their experience of offering an item at a discount without including a warranty or providing a receipt.
  • Some participants express doubt about the possibility of selling items with a warranty attached.
  • One participant suggests that if an item were to fail within the warranty period, the customer could return it to the consultant, who could then return it to Pampered Chef.
  • Another participant mentions the option of donating the item or using it as a host gift instead of reselling it.
  • Several users note that since consultants do not keep stock, reselling items may not be permissible, and they suggest alternative uses like incentives for host shows.
  • One participant discusses the possibility of purchasing items in advance for events and questions whether the warranty would transfer if given as a gift.
  • Another participant expresses optimism about contacting headquarters for clarification on warranty issues.
  • One participant reflects on the importance of customer service in handling warranty issues, suggesting that most adjustments are for shipping problems rather than long-term product issues.

Areas of Agreement / Disagreement

Views differ on the feasibility of reselling items with warranties, with some participants expressing skepticism and others suggesting possible scenarios where it could work. No clear consensus emerges on the best approach.

Contextual Notes

The discussion reflects a range of experiences and interpretations regarding the sale of Pampered Chef products and warranty management, highlighting the nuances of consultant practices.

Who May Find This Useful

Consultants navigating similar situations regarding product sales and warranty concerns may find the shared experiences and viewpoints relevant.

4kids4me
4kids4me
Messages
417
How do you sell something you have in stock without voiding the warranty for a customer? For example, I'm earning (yay) a chillzanne but already have one. If I wanted to sell it, would HO still honor their warranty? TIA - Deb
 
4kids4me said:
How do you sell something you have in stock without voiding the warranty for a customer? For example, I'm earning (yay) a chillzanne but already have one. If I wanted to sell it, would HO still honor their warranty? TIA - Deb
Click to expand...

If I have something like that, I offered it my high sales hostess at discount. No warranty icluded. No recipt given.

Charlene
 
  • Thread starter
  • #3
But is there a way to sell it with a warranty?
 
I really dont think there is. I am sorry
 
I think the only way would be if something were to happen to it w/in the warranty period, if whoever purchased it returned it to you, and you returned it to PC under your name......(does that make sense?)
 
I wouldn't resell it. I would use it as a donation to a charity and write it off. Or, if you want to give it as a host gift, you can write it off.
 
Yeah I dont think you can resell ... Since we dont keep "stock", we cant sell it if we have extra. I would offer it as an incentive for the highest show during a certain month, or something like that. Or maybe you can just sell it on here in the marketplace threads?
 
  • Thread starter
  • #8
ah, thanks Laurie. :)

I'm on the "old" program where we have the pre-set super starter packages. I like the idea of the new program where you get PC dollars. That would work out so much better!!! :D
 
Well, you can purchase items in advance if you are doing a fair or something and intend to resell them, you just pay the tax up front. So I don't see why you wouldn't be able to resell it. Did you call HO? And anyway, wouldn't the warranty transfer even if she didn't have the receipt... say it was given as a gift? I have given away items as door prizes or whatever and I would certainly hope the warranty is still good.
 
  • Thread starter
  • #10
Oh, Kimberly, you've given me hope!!! I'll call HO on Monday. I just submitted and earned this on Friday night - kind of a shock. Had some last minute big orders come in. Love that! :D
 
Even though our warranty is great, I think we stress too much over the whole receipt issue. If you are providing good customer service, you are calling that person to make sure they are enjoying their products and therefore YOU would be the one handling any warranty issues. Like Becky said, at that point you just do an adjustment for you.

Honestly, after almost two years and 175 shows, the people who have long term product issues are few and far between. The majority of my adjustments are for missing and broken products in shipment and broken stones still within warranty. I wouldn't sweat it.
 

Frequently Asked Questions

What is the HO warranty for Pampered Chef products?

The HO warranty refers to the Home Office warranty provided by Pampered Chef, which covers defects in materials and workmanship for a specified period after the purchase of the product. This warranty ensures that customers can receive replacements or repairs for faulty items.

How long does the HO warranty last for Pampered Chef products?

The duration of the HO warranty varies by product category. Most Pampered Chef products come with a warranty that lasts from one to three years, but some items may have extended warranties. It's important to check the specific warranty information for each product.

What should I do if a customer has a warranty claim?

If a customer has a warranty claim, you should first verify the purchase date and the product's eligibility for the warranty. Then, guide them through the process of submitting a claim to the Pampered Chef Home Office, which may involve providing proof of purchase and details about the issue.

Are there any products that are not covered by the HO warranty?

Yes, certain products may not be covered by the HO warranty, such as items that have been misused, damaged due to improper care, or those that have been altered in any way. Always refer to the warranty policy for specific exclusions related to each product.

Can I sell Pampered Chef products that are under warranty?

Yes, you can sell Pampered Chef products that are under warranty. However, it's essential to inform your customers about the warranty terms and conditions, so they understand their rights and the process for making a claim if needed.

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