I have recently had 2 different customers give me their products without their receipt to send back to HO to get replaced.
1. My first customer I met at a local harvest festival and she told me she had a pair of scissors that she had had for just less than 5 years and they was becoming dull. I looked up the warranty for her right then and told her that she could get those replaced if she had her receipt. She told me she had moved several times, but would look. She had commented that she would be interested in coming to a show, and I told her where and when one would be. At that date she drove to that ladies house told her that she had talked to me about the scissors, she could not stay for the party, but here was her address and phone number if I had any questions....no receipt. I called her the next day after the party, and she said she never could find the receipt. I ask who the host or consultant was and she rattled off some names but wasn't completely for sure. I called HO and they couldn't find anything about the names she rattled off.
2. My second cutomer was ordering for another party Catalog Show) of mine and she has the med. scoop that has went bonkers on her. The host told me about the situation, and I told her to find her recipt and see if the warranty is still valid for it to be sent back to HO to get replaced. When I went to the host's work to pick up the money for the Catalog Show the secretary gave me a check for the show and the med. scoop....no receipt.

Can somebody give me some input on what should be done since I don't know if the warranty is valid or not on these two products. Both ladies live about 30 miles away from me, and I am just unsure of how to hadle this. Any help would be appreciated. I have been in this business for about a year, but never had people just throw their old products at me expecting me to get them replaced.

Angela Roark
Ind. Future Director
Corning, AR