Sell-a-Thon Stress: What Do I Do Now?

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Discussion Overview

This thread centers around the challenges faced by participants during a sell-a-thon, particularly regarding communication with customers about closing shows and finalizing orders. Participants share their experiences and thoughts on how to handle situations when customers are unresponsive or when time is running out.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant expresses stress over not hearing back from a customer regarding a half-price item, emphasizing the urgency to close the show.
  • Another participant suggests closing the show by a set deadline and offering the item to someone else if the customer does not respond.
  • Several users mention the discomfort of calling customers late in the evening, sharing personal experiences of similar situations.
  • One participant shares a positive experience of calling a customer late, noting that the customer was understanding and appreciative of the effort.
  • Another participant suggests using text messaging as an alternative method of communication, sharing a successful experience with a host.
  • One participant celebrates successfully closing the show after making the call, highlighting the relief of resolving the situation.
  • Another participant reflects on the challenges of customer responsiveness despite offering good deals.
  • One participant shares their sales total for the month, indicating personal success despite the challenges faced.

Areas of Agreement / Disagreement

Views differ on the appropriateness of calling customers late at night, with some participants feeling uncomfortable while others share positive outcomes from similar actions. No clear consensus emerges on the best approach to take in these situations.

Contextual Notes

The discussion reflects the pressures and time constraints faced by Pampered Chef consultants during promotional events, highlighting the balance between customer service and business needs.

Who May Find This Useful

Consultants navigating similar situations with customer communication and show closures may find the shared experiences and strategies relevant to their own practices.

krzymomof4
krzymomof4
Silver Member
Messages
1,682
Okay, to add to my sell a thon stress (which I thought I was over).
I have a lady who won a 1/2 price item from my mystery host show. I have emailed her, she said she would make a decision at lunch. Still haven't heard back from her. I left her a message and told her that I have to close this tonight. I still haven't heard back from her.
What do I do now?????? I need to get this show closed!
 
close it by midnight---if she misses out get it on the next party---
 
  • Thread starter
  • #3
I hate to call her again, it is so late.
 
krzymomof4 said:
Okay, to add to my sell a thon stress (which I thought I was over).
I have a lady who won a 1/2 price item from my mystery host show. I have emailed her, she said she would make a decision at lunch. Still haven't heard back from her. I left her a message and told her that I have to close this tonight. I still haven't heard back from her.
What do I do now?????? I need to get this show closed!
Click to expand...

I would give her the last chance call.
"Hello this is XXXX with Pampered Chef. I am calling to find out if you decided on your half price item. I am closing this show tonight and need to know within the next half hour what you have decided, if not I will have to submit and unfortunately you'll lose out on this great deal! Have a great evening, I look forward to hearing from you soon!"

Hopefully that works, if not too bad, so sad! :( Offer it to someone else who maybe placed a big order or anyone you can get a hold of before you close that show! Mass email for first come, first serve!

Debbie :D
 
She/you may return it if it isn't what she wanted. You/she can pick a different half price item once it arrives.
 
  • Thread starter
  • #6
Thing is that is almost 10 p.m. here. I have never called anyone that late before.
 
krzymomof4 said:
Thing is that is almost 10 p.m. here. I have never called anyone that late before.
Click to expand...

I know I hate doing that too but it's an emergency. Believe it or not I called someone at 10 pm once, I didn't realize it was so late after getting the kids to bed and feeding all the animals for the night, I immediately apologized when I got her on the phone after looking at the time on my pc and she said it was ok, she had forgotten and was glad I called her.
Anyway, I'm not saying this will happen with you, she may see the caller ID and ignore your call because she either is not interested, can't afford to make a purchase right now or is not home. Either way you did your part, made the last ditch effort and she can't say you didn't try to reach her.
But whatever makes you feel comfortable. She did say lunch time and it's way past that so I think it's safe to offer this to someone else. That's what I would do, it's a hassle to have to return something and then hunt her down for the item she wants later on.

Debbie :D
 
Can you text message her? I've done that with a host at 11pm and she texted me right back! I knew she was a "texter" tho. GL!!
 
  • Thread starter
  • #9
Bit the bullet and called!!!
Finally can get this mug closed!!
 
krzymomof4 said:
Bit the bullet and called!!!
Finally can get this mug closed!!
Click to expand...

YAYYYYY!!!! Good for you!! Did she answer? Did she pick something or did you just leave a message?

Debbie :D
 
Good for you, Leslie! I don't get people though. You're giving them a great deal like that and they keep putting you off! I'm glad it all worked out for you! :)
 
  • Thread starter
  • #12
She was up cramming for a test so at least I didn't wake her.
That makes my sales for the month
$1353.74
I know it isn't alot to some, but that is actually a pretty good month for me:D
 
krzymomof4 said:
Bit the bullet and called!!!
Finally can get this mug closed!!
Click to expand...

Well what did she say??????????????:confused:
 
  • Thread starter
  • #14
Sorry...I lost track of time.:yuck:
 

Frequently Asked Questions

What is Sell-a-Thon Stress?

Sell-a-Thon Stress refers to the anxiety and pressure that Pampered Chef consultants may feel during high-stakes sales events or promotions, where meeting sales goals can be challenging. This stress can stem from the desire to achieve personal targets, support team members, or meet customer expectations.

How can I manage Sell-a-Thon Stress effectively?

To manage Sell-a-Thon Stress, consider implementing time management techniques, setting realistic goals, and breaking tasks into smaller, manageable steps. Additionally, practicing self-care, such as taking breaks, staying hydrated, and engaging in relaxing activities, can help alleviate stress levels.

What resources are available to help me during Sell-a-Thon Stress?

Pampered Chef offers various resources, including training materials, support groups, and online forums where consultants can share experiences and strategies. Utilizing these resources can provide valuable insights and encouragement during stressful periods.

Should I reach out to my team or upline for support?

Yes, reaching out to your team or upline for support is highly encouraged. They can provide guidance, share their own experiences, and offer motivation. Collaborating with others can help you feel less isolated and more empowered to tackle Sell-a-Thon challenges.

What if I don’t meet my sales goals during a Sell-a-Thon?

If you don’t meet your sales goals during a Sell-a-Thon, it’s important to remember that setbacks are a normal part of any sales journey. Reflect on what you learned from the experience, adjust your strategies for the future, and focus on your overall growth rather than just immediate results.

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