Returning Kitchen Shears: Step-by-Step Guide

[KCPChef]

I have a customer that needs to return her kitchen shears because they are sticking. I called and got a reference number but now what do I do? Its first return! Thanks

 

[cookingwithdot]

Didn't they give you the info? When I do my returns online, they tell you where to send them back. If it's in the first 30 days, I think they have Fed Ex pick them up. They might be emailing you the info for the return.

 

[Admin Greg]

1. Contact the customer and inform them of the return process: Let the customer know that you have initiated the return process and explain the steps they need to follow in order to return the kitchen shears.2. Provide return instructions: Give the customer clear instructions on how to package and ship the shears back to your company. This may include using the original packaging or providing a return label.3. Issue a return label: If your company provides return labels, send one to the customer so they can easily ship the shears back to you.4. Follow up with the customer: Reach out to the customer after a few days to confirm that they have shipped the shears back to you. If they have not, remind them of the return policy and the importance of returning the item in a timely manner.5. Inspect the returned item: Once you receive the shears, inspect them to ensure they are in the same condition as when they were shipped out to the customer. If there are any damages or missing parts, contact the customer to discuss next steps.6. Process the return: If the shears are in good condition, process the return and issue the customer a refund or replacement, depending on their preference.7. Follow up with the customer: After the return has been processed, reach out to the customer to confirm that they have received their refund or replacement and to thank them for their business.8. Review the return process: Take some time to review the return process with your team and see if there are any areas that can be improved upon to prevent future returns.