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Pampered Chef: Form for exchanging broken items

  1. janel kelly

    janel kelly Advanced Member

    941
    1
    Isn't there a form we can give our customers so they can return to exchange a broken item? I have a customer that says her kitchen shears she purchased in the summer is having problems with the spring. I know we have the replacement part form we can give them but she would need a whole new pair of shears. This is the first time I've had a customer have a broken item so I'm not exactly sure what to do. I looked on consultants corner for a form to give her but I can't find one. If anyone can help I would appreciate it. Thanks!
     
    Jan 4, 2006
    #1
  2. letscook04

    letscook04 Senior Member Gold Member

    2,402
    0
    You can give her the 1-888-OUR-CHEF. Hope that this helped :)
    Colleen
     
    Jan 4, 2006
    #2
  3. DebbieJ

    DebbieJ Legend Member

    10,901
    2
    it's called a receipt. :)

    On the back there are instructions for exchanges. Basically, she has to contact PC and ship the shears back to them at her cost and then they will send her a new one.
     
    Jan 4, 2006
    #3
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