1. Pampered Chef relies on relationships and communication. How are you managing your business in the wake of Coronavirus and social distancing? Discuss here
    Dismiss Notice

Pampered Chef: Form for exchanging broken items

  1. janel kelly

    janel kelly Advanced Member

    Isn't there a form we can give our customers so they can return to exchange a broken item? I have a customer that says her kitchen shears she purchased in the summer is having problems with the spring. I know we have the replacement part form we can give them but she would need a whole new pair of shears. This is the first time I've had a customer have a broken item so I'm not exactly sure what to do. I looked on consultants corner for a form to give her but I can't find one. If anyone can help I would appreciate it. Thanks!
    Jan 4, 2006
  2. letscook04

    letscook04 Senior Member Gold Member

    You can give her the 1-888-OUR-CHEF. Hope that this helped :)
    Jan 4, 2006
  3. DebbieJ

    DebbieJ Legend Member

    it's called a receipt. :)

    On the back there are instructions for exchanges. Basically, she has to contact PC and ship the shears back to them at her cost and then they will send her a new one.
    Jan 4, 2006
Have something to add?