Isn't there a form we can give our customers so they can return to exchange a broken item? I have a customer that says her kitchen shears she purchased in the summer is having problems with the spring. I know we have the replacement part form we can give them but she would need a whole new pair of shears. This is the first time I've had a customer have a broken item so I'm not exactly sure what to do. I looked on consultants corner for a form to give her but I can't find one. If anyone can help I would appreciate it. Thanks!