Replacement Hope for Broken Bar Pan on Granite Countertop

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Discussion Overview

This thread discusses the potential for replacing a broken Pampered Chef bar pan that was damaged on a granite countertop. Participants share their experiences and thoughts on the company's replacement policies and the circumstances under which a replacement might be granted.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant shares that a friend broke her bar pan and questions if it can be replaced since the pieces were likely disposed of.
  • Another participant, identifying as a consultant, suggests contacting the Home Office (HO) to inquire about the replacement policy, noting that a small piece is typically required for a claim.
  • One user recounts a personal experience where a customer received a replacement for a broken batter bowl after explaining the situation to HO.
  • Another participant mentions having a spare piece of a bar pan and offers to send it to help with the replacement process.
  • One consultant reports that HO indicated a replacement would depend on how the pan was broken, with specific conditions outlined regarding temperature changes and usage.
  • Several participants express skepticism about the clarity of HO's policies and share concerns about the potential for miscommunication regarding the cause of the breakage.
  • One user suggests that the customer might have better luck calling HO directly rather than having a consultant do it on her behalf.
  • Another participant describes their own experience with stoneware and granite countertops, explaining how temperature differences can lead to cracks.

Areas of Agreement / Disagreement

Views differ regarding the effectiveness of contacting HO for a replacement and the conditions under which a replacement might be granted. There is no clear consensus on the best approach to take in this situation.

Contextual Notes

Participants share personal experiences with broken stoneware and the nuances of communicating with HO about replacements. The discussion highlights varying interpretations of the company's policies.

Who May Find This Useful

Consultants who encounter similar situations with customers regarding broken stoneware and the replacement process may find this discussion relevant.

M
momnixon
Messages
16
I have a friend whose husband broke her large bar pan on their granite counter top. She bought it last June (08) and I'm guessing she's already disposed of the pieces. Is there ANY hope of this getting replaced? I'm guessing this doesn't fall under the guarantee and that because I think she's thrown out the pieces she can't send it back... I can ask her if she has the pieces, but she didn't know there was any kind of guarantee, so why would she keep them?

I know stoneware is on special this month (sept), and I'm trying to talk her into hosting a party anyway - so she could get one for like $12! but i'm sure she'd love to get other stoneware on sale too.

Anyway, I'm new so I don't even know how to go about looking into this... should I just assume we can't do much about it?

Thanks!
 
You know what they say when you 'assume'.. :D No, I'd call HO and tell them that your customer broke her stone, and that she didn't realize there was a guarantee so she threw the pieces away. Typically, they want a palm size piece back...so they'll have to tell you what to do...But likely, with the proof-of purchase, she'll probably get a replacement for it. I had a customer who's batter bowl exploded in the microwave (yes- I said exploded!). I told HO that she obviously threw everything away because it wasn't safe to keep...they sent her a new one no question asked.It shouldn't have shattered just by getting put ont he counter unless he slammed it. I've got granite counters and I've bonked them a few times. Probably there was a hairline crack in it that had weakened it. The worst they can tell you is 'NO"...and you'd be no worse off than you are now, right? But I'd expect they'd replace it.Call them today- they are open I think still on Saturday.
 
If you need a piece of one, let me know.........I've got half a bar pan sitting on my counter waiting for hubby to break it smaller for me to send back for a friend, who I've given her a spare I had here.

Let me know and I'll tell him to break it while I'm at my show tomorrow and I can put it in mail to you on Monday.

Lisa
 
esavvymom said:
You know what they say when you 'assume'.. :D No, I'd call HO and tell them that your customer broke her stone, and that she didn't realize there was a guarantee so she threw the pieces away. Typically, they want a palm size piece back...so they'll have to tell you what to do...But likely, with the proof-of purchase, she'll probably get a replacement for it.

I had a customer who's batter bowl exploded in the microwave (yes- I said exploded!). I told HO that she obviously threw everything away because it wasn't safe to keep...they sent her a new one no question asked.

It shouldn't have shattered just by getting put ont he counter unless he slammed it. I've got granite counters and I've bonked them a few times. Probably there was a hairline crack in it that had weakened it.

The worst they can tell you is 'NO"...and you'd be no worse off than you are now, right? But I'd expect they'd replace it.


Call them today- they are open I think still on Saturday.
Click to expand...

Wow!! I've never heard of a batter bowl exploding
 
  • Thread starter
  • #5
Hey everyone... sorry I'm so slow in responding. Basically I talked to HO and they said that if he broke it by bumping it, they would NOT replace it. But if he took it from a hot oven to a cold counter top and THAT broke it they WOULD replace it, if she had her consultant number and show number. I let her know all that and she hasn't gotten back to me. Lisa, unless I'm totally wrong I don't think a piece is gonna help her at this point, but thanks tons for the offer! :)Thank you all for your help!!!
 
momnixon said:
Hey everyone... sorry I'm so slow in responding. Basically I talked to HO and they said that if he broke it by bumping it, they would NOT replace it. But if he took it from a hot oven to a cold counter top and THAT broke it they WOULD replace it, if she had her consultant number and show number.

I let her know all that and she hasn't gotten back to me. Lisa, unless I'm totally wrong I don't think a piece is gonna help her at this point, but thanks tons for the offer! :)

Thank you all for your help!!!
Click to expand...


That seems like cr** to me or someone at HO who didn't really know what they were talking about.. It's not like he slammed it on the counter or just dropped it on the counter/floor- THAT I can see as saying "NO" to. If there was a crack in the stone, a very simple bump could have been all it took to shatter it. HO would have no way of knowing what caused it to break. I've bonked/bumped/banged my stones several times on my granite counter tops and never had a problem - I don't do this on purpose of course, but when washing and moving them, it sometimes happens. Her stone obviously had a defect that was not visible in order for a simple bump to break it.

Definitely leaving out details that leaves it open to interpretation would be the key in this case...which is sad.
 
I usually do not get into specifics with the HO when I call to start an adjustment, unless they ask. It's just easier that way!
 
just a thought - you might have the customer try calling the solution center themselves. I think sometimes, especially if there was a case of mis-use, they are more willing to replace it if the customer calls than when we call on their behalf. I think it might be worth a try!!
 
  • Thread starter
  • #9
Well... I still haven't heard back from her about this - she's kinda got a lot going on, but I think I'll send her another message encouraging her to call HO herself... I think you're right that she may get a better response than I did. Plus she can tell them exactly what happened. Thanks a bunch!
 
Actually, granite countertops are a problem with stoneware if set directly on it after taking it out of the oven or even within 20 minutes of doing so. Stoneware stays "hot" for up to 20 minutes or slightly more after removing from the oven. That is why it is so good to serve in. However, if you place your hand on the granite, then the stone, you will see that the granite is WAY colder. That drastic change in temperature is usually what causes stoneware to crack. I baked a foil packet on my round stone by placing the packet on the stone then placed it in the oven and then preheated the oven. I sort of goofed here not realizing that as soon as I opened the oven door, the foil would cool quite a bit. Well, as I opened the oven door and the cool air hit the foil, I actually watched as the stone cracked right down the middle where the foil packet was sitting. No kidding!
Oh and I never tell HO more than they ask me about either. To many details can ruin your customers confidence in you. Get the drift?
What HO don't know, won't hurt me!
 

Frequently Asked Questions

What should I do if my Pampered Chef Bar Pan broke while on my granite countertop?

If your Pampered Chef Bar Pan broke while on your granite countertop, you should first assess the damage. If the pan is still under warranty, contact Pampered Chef customer service for assistance with a replacement. If not, consider purchasing a new pan or exploring other options for repair.

Is there a warranty on Pampered Chef products like the Bar Pan?

Yes, Pampered Chef offers a limited lifetime warranty on many of their products, including the Bar Pan. If your pan broke due to a manufacturing defect, you may be eligible for a replacement. Be sure to keep your receipt as proof of purchase.

Can I get a replacement for my Bar Pan if it broke due to accidental damage?

Accidental damage is typically not covered under the warranty. However, you can still reach out to Pampered Chef customer service to inquire about possible options for replacement or discounts on a new purchase.

How can I prevent my Bar Pan from breaking on my granite countertop in the future?

To prevent future breakage, always handle the Bar Pan with care. Avoid dropping it or placing it on hard surfaces without protection. Consider using a silicone mat or trivet when placing hot pans on your granite countertop to minimize the risk of damage.

Where can I purchase a replacement Bar Pan if needed?

You can purchase a replacement Bar Pan directly from the Pampered Chef website, through a Pampered Chef consultant, or at various retail locations that carry Pampered Chef products. Be sure to check for any promotions or discounts that may be available.

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