Broken Stone - Can't Access Information for Replacement

[pchefinski]

I have a customer whose bar pan broke and she needs it replaced (it's within the warranty). However, here are my problems. a) I have no printer b)the show information is on my old computer. I can access it, but c) I have no internet access on the old computer, therefore I cannot even save it in pdf format and email it to a computer with a printer attached. d) I can't save it on disk from my old computer b'c my new one doesn't have the ability to use the disks in it. So, what do I do? Give the customer my consultant # and let her call or call them myself? The show was done by this customer's father (the stone was a gift from him). Help! Thanks

 

[jenniferp417]

You can do it right from the web. Get on the old computer, find out the show number, go to CC, log in, and find the product adjustment link on the right!

 

[jenniferp417]

You can also go buy a "thumb drive" at Staples or something, if the old computer uses a USB port. You can plug it in, move files onto it, unplug it, and plug it into the new computer, and move the files over.easy-peasy.

 

[pchefinski]

Thank You Sooo Much!!

 

[DebbieJ]

I would just call the solution center and explain it to them. They will understand. Most times they don't require a receipt anymore anyway.