Question About Returns and Old Ultimate Slice and Grate

Click For Summary

Discussion Overview

The thread discusses experiences and opinions related to product returns and upgrades, specifically focusing on the old Ultimate Slice and Grate (USG) and the new Ultimate Mandoline (UM). Participants share their personal experiences with customer inquiries and the processes involved in handling returns and upgrades.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, mentions multiple customers experiencing issues with products and inquires about the best way to handle returns.
  • Another participant shares their experience of suggesting an upgrade to the new UM for a customer, emphasizing safety.
  • Several users discuss the process of submitting returns, with some preferring one email per adjustment to avoid confusion.
  • One participant notes that if the USG is under warranty, they offer customers the option to pay the difference for the UM or receive a refund.
  • Another participant expresses uncertainty about the functionality of the USG, specifically regarding the triangle piece on the guard, and seeks clarification on whether it is supposed to come out easily.
  • One participant shares their understanding that customers cannot trade up for products not available at the time of the original purchase.
  • Another participant suggests that hosting a show could provide customers with a better price for the UM compared to the original purchase price of the USG.

Areas of Agreement / Disagreement

Views differ on the best practices for handling returns and upgrades, with no clear consensus emerging on the processes or policies regarding product exchanges.

Contextual Notes

Participants share personal experiences and strategies related to customer service and product returns within the context of their roles as Pampered Chef consultants.

Who May Find This Useful

Consultants seeking insights into handling product returns and upgrades may find the shared experiences and strategies relevant to their own practices.

jenniferlynne
jenniferlynne
Messages
1,995
Ok, all at once it seems like everyone is having problems with some products. In one week I had 4 people either call me about something or bring something back to me.

Does HO like me to put all these into one email, or email each one seperate?

My Aunt bought the old Ultimate Slice and Grate. From day one her and her husband complained about it even though they are huge PC fans. It turns out, she said that the triangle piece on the guard keeps coming out when she tries to slice something. I do not have the old one, so I don't know if this is normal or not. She is hoping I can send it back and then she can pay the difference to get the new one. Anyone know if that part is supposed to come out, or if it is, how easily it is supposed to come out? It doesn't take much effort to get hers to pull out.
 
I would suggest getting her to upgrade to the new one - if anything, it is MUCH safer! I just had a customer call me about it today, too! She wanted help on how to use it and I offered the upgrade. I have a call in to HO (3 hour wait :eek) and will ask them how we go about trading it. I would prefer to put her order for the UM on my open show and then get her a refund for the USG...let's hope!
 
jenniferlynne said:
Ok, all at once it seems like everyone is having problems with some products. In one week I had 4 people either call me about something or bring something back to me.

Does HO like me to put all these into one email, or email each one seperate?

My Aunt bought the old Ultimate Slice and Grate. From day one her and her husband complained about it even though they are huge PC fans. It turns out, she said that the triangle piece on the guard keeps coming out when she tries to slice something. I do not have the old one, so I don't know if this is normal or not. She is hoping I can send it back and then she can pay the difference to get the new one. Anyone know if that part is supposed to come out, or if it is, how easily it is supposed to come out? It doesn't take much effort to get hers to pull out.
Click to expand...

I tried putting a bunch of adjustments into one email last week and it just got the people at HO all confused -- so I recommend ONE email per adjustment.
 
Last edited:
Ok, how do you guys "offer an upgrade"?
 
Someone on here does returns in one box with all the reference #'s on the outside of the box. However I do agree with the one email per adjustment that Carolyn suggested!
 
If the USG is still under warranty, I offer to do an adjustment and have them pay the difference for the UM. I also offer that they can get their $ back (I believe it might have to go towards a purchase) for the USG and get a new UM at 60% off by hosting a show this month.
 
Oh, and if the USG is not under warranty, I would offer the show and tell them that I would give them an extra discount on the UM host special if they got to $300 in sales or something along those lines.
 
janetupnorth said:
Ok, how do you guys "offer an upgrade"?
Click to expand...

Tell them we have a new version and all the different ways they can get it.
 
I would recommend one email per adjustment.

I have sent mulitple products back in the same box. I didn't write numbers on the outside, but did tag each item with its respective reference # with post it notes. Everything worked out fine on that one.
 
Ok, thanks - didn't know if we had a "special offer" to get rid of the old finger dicers or what? LOL!
 
  • Thread starter
  • #11
cmdtrgd said:
Oh, and if the USG is not under warranty, I would offer the show and tell them that I would give them an extra discount on the UM host special if they got to $300 in sales or something along those lines.
Click to expand...

It is for sure still under warranty, I just wasn't sure if it was even broken since I don't have the old one myself. I have no idea if that triangle piece is supposed to come out that easily if at all! Anyone know? If it is broke, she does want to upgrade and pay the difference if they will let her.
 
My understanding from past experience is that your customers cannot trade up on anything that was not available at the time they purchased the original product. Of course, I never thought to just ask for a return of the item for refund though. Ugh.
 
jenniferlynne said:
It is for sure still under warranty, I just wasn't sure if it was even broken since I don't have the old one myself. I have no idea if that triangle piece is supposed to come out that easily if at all! Anyone know? If it is broke, she does want to upgrade and pay the difference if they will let her.
Click to expand...


It is not supposed to come out. I would return it and get the new version.
You may just have to get a refund on the current one the purchase the new one.
How long has she had the USG? Les than a year she can get a full refund. Within 5 years they will replace it (do not kow for sure how this works since it has been restyled)
 
I think they will send her a brand new US & G. We have had the mandoline for a year already I think (wasn't it Spring?) so they just replace the original product with another of the same product, not the UM. I would suggest having her host her own show and getting one for a WAY better price than she bought the USG for!
 

Frequently Asked Questions

What is the return policy for Pampered Chef products?

Pampered Chef offers a satisfaction guarantee on all their products. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange. Items must be in their original packaging and condition to qualify for a return.

How do I initiate a return for my Pampered Chef order?

To initiate a return, you can contact your Pampered Chef consultant or visit the Pampered Chef website. You will need your order number and details about the product you wish to return. The customer service team will guide you through the return process.

Can I return an old Ultimate Slice and Grate?

If the Ultimate Slice and Grate is still within the 30-day satisfaction guarantee period, you can return it. However, if it is an older model that is no longer sold, the return policy may vary, and you should check with customer service for specific instructions.

What should I do if my Ultimate Slice and Grate is defective?

If your Ultimate Slice and Grate is defective, you should contact Pampered Chef customer service as soon as possible. They may offer a replacement or refund depending on the situation and the age of the product.

Are there any exceptions to the return policy?

Yes, certain items may be excluded from the return policy, including personalized products or items that have been used excessively. Always check the specific return guidelines for the product you purchased to ensure eligibility.

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