Question About 10+ Year Old Product

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Discussion Overview

The thread discusses experiences and opinions related to handling customer inquiries about older Pampered Chef products, particularly regarding warranty claims and the necessity of receipts. Participants share their personal experiences and strategies for addressing such situations during shows.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, expressed uncertainty about how to handle a customer's complaint regarding an old ice cream scooper that was leaking and corroding.
  • Another participant suggested referring the customer to the back of the sales receipt for warranty information and providing a customer service number for further assistance.
  • Several users mentioned that many customers mistakenly believe all products have a lifetime warranty, and it may not be productive to argue with them.
  • One participant shared a personal experience of using their newness as an excuse when dealing with older products and suggested providing the customer with the Home Office contact information.
  • Another participant noted that the Home Office has been stricter about requiring receipts for warranty claims, particularly to prevent misuse by individuals purchasing items from garage sales.
  • Some participants reflected on their experiences with customer returns at other retailers, comparing them to the policies at Pampered Chef.
  • One participant shared a tip about keeping records from shows to assist customers without receipts, highlighting a positive experience of a consultant who helped a customer with a replacement.

Areas of Agreement / Disagreement

Views differ on the effectiveness of addressing customer complaints about warranties, with some participants emphasizing the importance of receipts while others share experiences of customers misunderstanding warranty policies. No clear consensus emerges on the best approach to these situations.

Contextual Notes

The discussion reflects the varied experiences of consultants in dealing with customer inquiries about older products and warranty claims, highlighting the challenges faced by newer consultants in navigating these situations.

Who May Find This Useful

New Pampered Chef consultants and those seeking to understand how to manage customer inquiries about older products and warranty claims may find this discussion relevant.

P
PamperMeDawn
Messages
22
Hey guys, I had a show where a guest came with an older ice cream scooper that was leaking and the metal was corroding from the liquid inside. She doesn't have a reciept. She said that the product had a lifetime warranty back then. I'm 2+ months new at this and am not sure how to go about this any advice? PLEASE!!

P.S. I was kind of bugged by the fact that she just complained to me in front of everyone at the show. I 've been wondering if it affected my sales any.
 
Are you sure it was leaking? Mine was put through the dishwasher and sounds like what that one looks like. Regardless of what might of happened to hers or of any lifetime guarantee (they didn't have). Just refer to the back of the sales receipt, that says they must have their reciept. Give the customer the 1-888 number to have the client get an explanation since, tell her "I am new and want to make sure I'm giving you the correct information".

Don't worry about your show. I'm sure there's a "complaining bitty" at many shows, and her friends know her.
 
Give her the number that's on the back of the catalog for lifetime guarantee questions. 800-808-5395. Or have her call customer service.And feel free to use your newness relative to the age of the product as an excuse. I still do that when customers bring items that are really old. I tell them, "That product hasn't had a lifetime guarantee in the 7 years I've been representing PC. And I'd hate to give you misinformation. So here's the phone number to Home Office. They have really nice customer service reps who will be more than happy to help you."
 
I say pretty much the same thing as Ann. As for the lifetime warranty, many people think that all PC has a lifetime warranty or used to have it. It will do no good to argue with them. Let the HO handle it.
 
raebates said:
I say pretty much the same thing as Ann. As for the lifetime warranty, many people think that all PC has a lifetime warranty or used to have it. It will do no good to argue with them. Let the HO handle it.
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I know, I get that alot from guests! :eek: Even a former consultant who was at a show told her freind as they were sitting there, that All products had a LT guarantee!:grumpy:
 
heat123 said:
I know, I get that alot from guests! :eek: Even a former consultant who was at a show told her freind as they were sitting there, that All products had a LT guarantee!:grumpy:
Click to expand...

ugh.... some people!
 
  • Thread starter
  • #7
Thanks for the advice, I didn't think much could be done without a reciept but wanted to check before I gave her an answer.
 
She is probably going to need her receipt, too - that's a good point. Especially because HO has been cracking down on receipts for lifetime guarantee items to cut down on people who buy things at garage sales filing for replacements.
 
chefann said:
She is probably going to need her receipt, too - that's a good point. Especially because HO has been cracking down on receipts for lifetime guarantee items to cut down on people who buy things at garage sales filing for replacements.
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a good friend of mine admitted she did this with tupperware products..... found broken ones at garage sales to have replaced....... and had a PC item I know I haven't sold her... I went out of my way to get it replaced for her- because she is a friend but I just have to wonder sometimes how we are taken advantage of.
 
That's exactly why they're insisting on proof and asking questions. If anyone complains I ask them if they've ever tried to return something at Walmart, Target, or William-Sonoma without a receipt.
 
raebates said:
That's exactly why they're insisting on proof and asking questions. If anyone complains I ask them if they've ever tried to return something at Walmart, Target, or William-Sonoma without a receipt.
Click to expand...

OH TARGET is the worst with returning, even with a receipt sometimes!:grumpy:
 
I love target's return policy We don't need a receipt,, you just tell them method of payment and they look it right up. I love their system
 
Clearly it depends on your Target. Lol! However, none of those places will give you a refund 10 years after you've purchased something.
 
raebates said:
Clearly it depends on your Target. Lol! However, none of those places will give you a refund 10 years after you've purchased something.
Click to expand...

Definitely!
 
I'm new to this (1 month) but I already learned a tip from a friend of a friend. If every consultant did it it would eliminate problems like this. This lady had a PC wedding shower 6-7 years ago and got the whole set of stainless cookware. Well, recently one of the pans warped somehow and the lid wasn't fitting properly, but she didn't have her receipt. So she called the consultant that did her wedding shower and the consultant kept all her records from every show she did so she (the consultant) was able to call the HO and get her a replacement pan!

Thankfully I heard this tip while I still had all my receipts from the 2 shows I did so I'm now filing them away for situations like this!
 
mrshamel3808 said:
I'm new to this (1 month) but I already learned a tip from a friend of a friend. If every consultant did it it would eliminate problems like this. This lady had a PC wedding shower 6-7 years ago and got the whole set of stainless cookware. Well, recently one of the pans warped somehow and the lid wasn't fitting properly, but she didn't have her receipt. So she called the consultant that did her wedding shower and the consultant kept all her records from every show she did so she (the consultant) was able to call the HO and get her a replacement pan!

Thankfully I heard this tip while I still had all my receipts from the 2 shows I did so I'm now filing them away for situations like this!
Click to expand...

Please don't worry about keeping hard copies from all of your shows. Your computer program will help you find any item purchased through you and you will be able to print off a new receipt. Plus, the HO can find the product if the customer knows the state and the host.

If you keep hard copies from each show you'll soon be buried in paperwork.
 

Frequently Asked Questions

What should I do if I have a Pampered Chef product that is over 10 years old?

If you have a Pampered Chef product that is over 10 years old, you can still reach out to Pampered Chef's customer service for assistance. They can provide information on whether the product is still supported or if there are any replacement parts available.

Are Pampered Chef products guaranteed for life?

Many Pampered Chef products come with a limited lifetime warranty, which typically covers defects in materials and workmanship. However, this warranty may not apply to products that are over 10 years old, so it's best to check the specific warranty details for your item.

Can I still find replacement parts for a Pampered Chef product that is over 10 years old?

While Pampered Chef may not carry replacement parts for products that are over 10 years old, you can inquire with customer service. They may be able to suggest alternative solutions or direct you to compatible parts from newer models.

How can I find out more about the history of a specific Pampered Chef product?

You can visit the Pampered Chef website or contact their customer service for information about the history of a specific product. They may have records or resources that can help you learn more about the product's features and any updates that have been made over the years.

What if my Pampered Chef product from over 10 years ago is damaged?

If your Pampered Chef product is damaged, you should first check if it is still under warranty. If not, you can reach out to customer service for advice on repair options or potential replacements. They may also have tips on how to safely use or maintain older products.

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