Product Adjustments for Another Pampered Chef Consultant...

[LibrarianChef]

I have heard that we can do product adjustments for another consultant, but I can't figure out how to do it if it's from over a year ago. As a new consultant in this small town, I've been getting emails and calls from people all around who ordered various items and need help with the warranty (a broken stone, a bent blade, etc.). They usually have their receipts, but since they're the write-on ones they're sometimes missing the consultant name or the host name, a show number, and sometimes even the show DATE is missing!

When I go to consultant corner to find the hostess for another show, it has never come up. I feel like I'm missing something--does someone have a step-by-step guide for a newbie? Or is it best to just have them call in? I'd really like to serve these gals, but I've not yet been successful on doing a product adjustment for another consultant's show. I'd kinda like to figure this all out.

 

[JAE]

If you aren't the original consultant, I believe you have to call rather than go online. I was told by HO that all you need is the host's name and approximate date of the show in case the host has had more than one.

 

[janetupnorth]

They can also look it up by customer name - I've done that before with a call to them.

 

[pamperedbecky]

They can also look it up by customer name - I've done that before with a call to them.

It depends on how long ago the item was ordered, though. Only in the last few years (I forget when it actually started) did they start actually retaining - if that's the right word - the customer information and what their order was.

Prior to that, they have to look up the show under the host and they look to see if that particular item was ordered on the show. If it's back in that time frame, they'll need you to give them the customer's name, address and phone number. But, now it's nice because they have all that information in there, provided the consultant entered it into PP or P3.

 

[LibrarianChef]

Thanks, everyone! I let her know what all I needed. I had assumed that everyone was doing their adjustments online and I couldn't figure out how the whole hostess thing worked. :blushing:

 

[wadesgirl]

I think HO told me 2005 or 2006 is when they started filing by customer name. It still helps to be able to give them all the information that you can.