Another Return Question-But Not for Product Issues

[minirottie]

Friend of mine ordered off another friend's catalog show. She bought the Petite Bamboo Snack Bowls, but I think now that she sees them, she realizes she ordered the wrong thing (they are tiny!!). What is the process to do the return....can I do a Product Adjustment online (didn't see a good reason to select)? Is she liable for the shipping...if she wanted to order something in exchange (like Small Bamboo Snack Bowls), how would this work?

Sorry for the question, but I think I'd posted another day that my recruiter is in the process of a move to a new state and I hate to try and reach her while she's trying to unpack into a new house.

Thanks y'all

 

[NooraK]

If it's within 30 days, PC will cover shipping. The product adjustment page (before you get to the actual adjustment) says "All questions and other requests, such as refunds, must be submitted to Solution Center."

When she (or you) calls, if she wants to exchange the item, HO will just charge her for the difference in price.

 

[minirottie]

Thanks!! Appreciate the response..I will let her know and suggest perhaps she exchange for the other bowls...(and maybe try and get her to buy 2 sets )