Product Adjustments - Customer Ordered Wrong Item

[Bren706]

Can someone tell me how I would enter a product adjustment for this?

A customer called me today asking me to return a large scoop and exchange it for a medium scoop. This was for a show I closed out at the beginning of September. The receipt is under someone else's name. (She was not at the show, but asked another guest to order her a scoop, and that person just added it to her order).

Do I do the adjustment on consultant's corner under product adjustments, and enter it as an item not ordered, and then an item missing from an order?

Or is this something I should wait to do on Monday, and call Home Office?

 

[pamperedgirl3]

Since there is a price difference, wait & call HO.

 

[Shawnna]

Send an email to HO asking for the adjustment...go through CC. Explain that the wrong item was ordered and ask for the product adjustment and any cost adjustment. You will have to give the customer a refund and HO will do an adjustment on your commission...unless the customer paid with a CC and then I think they would adjust her CC.

There is really not a place on the adjustment page to do an exchange when the customer orders the wrong thing, so I always go to HO contacts and then do the adjustment from there by email.

 

[mombird4]

I had that happen last month and did the refund and order the right product. I sent a e-mail to HO also. They were very good about it.
Deanna

 

[AnaCash]

Hi there! It sounds like you will need to do a product adjustment for this situation. Since the receipt is under someone else's name, you will need to enter it as an item not ordered and then an item missing from an order. You can definitely do this on Consultant's Corner, but if you have any questions or need assistance, it's always a good idea to call Home Office for clarification. They are always happy to help! Best of luck with the adjustment and happy cooking!