How can I make an exchange through Pampered Chef's online platform?

[jrstephens]

My customer ordered the wrong product and wants to exchange it for two products and pay the difference.

On CC I do not see how to do this kind of adjustment. Is there a way or do I need to call HO?

 

[chefann]

I think you need to call HO. If the customer is going to use their card to pay the difference, it might be better to have them call.

 

[c00p]

I've always just emailed customer service, giving them all of the info on the orig. show, what was purchased, and what they want in exchange. Then, I'll get an email back with instructions and the new total and they'll ship it when that is received.

 

[ChefBeckyD]

My customer ordered the wrong product and wants to exchange it for two products and pay the difference.

On CC I do not see how to do this kind of adjustment. Is there a way or do I need to call HO?

If the customer wants to pay the difference by check to PC, they will tell her to put the check in the box with the return......if she is paying you, just tell PC to charge your debit or credit card. If she wants to pay PC herself with a CC, then she will need to call PC and do the exchange.

I do almost every return/exchange by email.....hate calling!

 

[jrstephens]

She has paid me the difference.

I have been doing them by Adjustment on CC but could not figure out a way to do this one when she is wanting to exchange.

So yall jsut EMAIL the Solution with the info? Not do an Adjustment?

I saw the thread saying the wait time was 4-5 hours by phone.

 

[wadesgirl]

You cannot do an adjustment for an exchange. Adjustments are for product issues and returns. Email HO if you do not want to wait on the phone. You should hear back from them within 24 hours. I usually prefer to talk to someone on the phone though. I love the call back method.

 

[letscook04]

She has paid me the difference.

I have been doing them by Adjustment on CC but could not figure out a way to do this one when she is wanting to exchange.

So yall jsut EMAIL the Solution with the info? Not do an Adjustment?

I saw the thread saying the wait time was 4-5 hours by phone.

They do not get back to you as quick through email, as if you called on the phone. I think that the email turn around is 48 hours.

 

[ChefBeckyD]

Here is the latest one I did by email:

I had a guest from a January show who bought a Bar Pan. It broke in her oven the 4th time she used it. She decided she didn't want another bar pan, she wanted to exchange it for something else, which cost a couple dollars more. I emailed the solution center with her shipping info, what she wanted to return, and what she wanted for the exchange. I also let them know that she was paying me the difference, so that my debit card could be charged.

They emailed me back with a reference # and instructions for her fedEx pickup.

It was that simple!

 

[letscook04]

Wow!! I guess that they are repling alot quicker through email!
That's GREAT!!!

 

[ChefBeckyD]

Wow!! I guess that they are repling alot quicker through email!
That's GREAT!!!

Well, it was 24 hours later that they returned my email.....but I didn't have to wait on hold, or be stuck in the house waiting for the phone to ring.....and it was still what I thought was a timely answer.