How can a host exchange items for a different product with The Pampered Chef?

[AnnieBee]

I have a quick question. When a host wants to exchange a new unused item for something different (and more expensive) do they still get the 20% off the new items; the discount that they would have got if they had ordered it at the show?

And if not typically, then what if the consultant goofed and ordered the wrong thing? .

My host wanted 3 jar openers, described them to me, and looking in the catalog I saw exactly what she wanted. But somehow I thought they were called Easy Openers and missed that it was a different "letter" than the picture in the catalog... So I ordered her the wrong thing, and will have to get the easy openers returned (at no cost) and order the correct item. But if she wants to do it as an exchange, can she at least get the new order at 20% still (especially as it was my mistake). If not I will pay the difference for her. And also, does the host pay to have the new items shipped, because it is not really a "new order", but still part of her "Host Order".

Hope this all makes sense! Anyone know?

This is the same host who got a cracked batter bowl lid, which was replaced with another one that arrived cracked. And she ordered 2 timers, one of which does not work... I want to make this as easy for her as possible!

 

[c00p]

If it's within the 30 days of the show shipping, then there will not be any shipping charges for the return or new shipment. However, the discount will not apply on the new items being "bought"/exchanged. It's a bummer.....but that's the way it works. Does that make any sense?

 

[DebbieJ]

Actually, she will still get the discount. I've had hosts change their mind and they were still able to get the new items half price or discounted. Just call HO right away. Oh, and since the jar openers cost more, you'll need to provide form of payment. If it's your host's CC #, have that handy.