Policy and Prodcedure --- Help!!!

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Discussion Overview

This thread revolves around inquiries and shared experiences regarding policies and procedures for conducting Pampered Chef shows on military bases, particularly for consultants dealing with APO/FPO addresses. Participants discuss the challenges and nuances of these policies as they relate to hosting shows from overseas locations.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant expresses a need for information on policies regarding APO/FPO shows, specifically for a book show from Japan.
  • Another participant mentions that guests must have a US address and plans to look up more information after attending to personal matters.
  • One participant suggests contacting the Home Office (HO) for clarification, noting that responses may take time.
  • Another participant recalls that conducting business on a military base requires contacting HO for detailed policies and mentions a past experience where someone stationed in Germany faced restrictions on selling to individuals living off base.
  • One participant shares that there are varying interpretations of military guidelines, indicating that practices may depend on the base commander and branch of service. They provide insights into common practices for catalog shows, including shipping logistics and payment methods.
  • This participant also outlines direct shipping rates for orders, emphasizing the affordability of shipping compared to other options.

Areas of Agreement / Disagreement

Views differ on the specifics of policies and procedures for APO/FPO shows, with no clear consensus emerging regarding the exact requirements and practices.

Contextual Notes

Participants share personal experiences and interpretations of policies related to military bases, highlighting the complexities and variations that may exist based on location and command regulations.

Who May Find This Useful

Consultants dealing with military shows or those interested in understanding the nuances of conducting business in overseas locations may find this discussion relevant.

pamperedchefmama
Messages
4
:confused: :eek: Hello, I need help. I have just moved and cannot find my policies and prodcedures, but I need to know what they are concerning APO/FPO shows. I have a lady who wants to do a book show from Japan, she is stationed on a military post. Please let me know asap.

Thanks.
Jeri Lynn Owen
 
I believe that she and all her guests must live on the base (so she has a US address).

I will read up a little better after I drop off my son at school and get back with you. I remember reading about this somewhere, but PC took the FAQ search link off their website when they redid it.
 
Have you called HO and asked them. Sometimes they don't know the answer immediately, but they can check on it and get back to you. I would try that route and let us know what you find out. Good Luck!
 
It says that if you plan on conducting business on a US Military base overseas, then you must contact HO for a detailed policy and procedure list. I do remember someone saying that they were stationed in Germany and were not able to sell to anyone that lived off base even though they were US citizens. SO you must have an American address.
 
There are always fuzzy definitions even in strict military guidelines. Some say you can sell, some say you can't. Some say you have to hold the party on base, some say you cannot use the base (or military PO for that matter) for a private business. I think it is basically up to the commander of that base and branch of service.
Since you are doing it as a catalog show, I guess it would fall under "mail order" rules. While I don't know the actual policy, I can tell you the common practice here. The commander here is a bit anal about the "no home-based business" thing. Neither the Host nor Consultant has the items sent to her APO to distribute among the guests (because there is a 15% charge on the total order). Everyone has the products they've selected sent to their individual APOs. Again, I don't know PCs rules on this but some people buddy-up with another person to share shipping costs -- two buddy orders sent to one APO address for the highest shipping price. I think the PC shipping prices are very fair compared to what it would be to send through regular mail to a foreign country. Direct Shipping rate is listed on the Outside Order sheets, but I'll list it below. The Consultants I know accept cash, checks and credit cards and usually deposit the checks into an individual bank account used exclusively for PC. Since she is in Japan and you are in the US, I imagine you would accept checks drawn on a US bank, but probably credit card is easiest and fastest as it can be done via telephone or e-mail.

Here are the Direct Shipping Rates:

$ value of order...shipping charge
up to $9.99............$4.60
$10.00-$19.99........$6.00
$20.00-$29.99........$6.60
$30.00-$39.99........$7.50
$40.00-$49.99........$8.80
$50.00-$64.99........$10.10
$65.00 and over......$13.70

That $13.70 is a fantatic rate! Especially for heavy items such as pots and pans. I've bought things from e-bay and other auction sites in the US & Canada. You can't beat PCs general shipping rate; especially when you consider the fact that the products take only about a week to get here (usually it's 10 days when shipping falls during a Federal holiday). I'm not sure about shipping time to Japan; I'm in Europe.
 

Frequently Asked Questions

What should I do if I have a question about Pampered Chef policies?

If you have a question about Pampered Chef policies, you can refer to the official Pampered Chef website or your consultant resources. Additionally, you can reach out to your director or the support team for clarification on specific policies.

How can I report a violation of company policy?

If you suspect a violation of company policy, you should document the issue and report it to your director or the Pampered Chef support team. They will guide you through the process of addressing the violation appropriately.

What are the consequences of not following company policies?

Not following company policies can result in various consequences, including warnings, suspension, or termination of your consultant status. It's important to familiarize yourself with the policies to avoid any issues.

Where can I find the latest updates on policies and procedures?

The latest updates on policies and procedures can typically be found in the consultant resources section of the Pampered Chef website. You can also check for announcements in your consultant newsletters or reach out to your director for the most current information.

Can I appeal a decision made regarding a policy violation?

Yes, if you disagree with a decision made regarding a policy violation, you can usually appeal it. Check the specific procedures outlined in the company policies for the appeal process and ensure you provide any necessary documentation to support your case.

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