Urgent Please Help! Customer's Question About Microwave Cake!

[Laurena]

My husband's co-worker LOVES her fluted stoneware pan, and has ordered 4 total (3 as gifts). I just received the following e-mail from her:

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"I love my pans and am baking like crazy!!

I gave one to my sister. She made that cake with the pudding and sour cream.

She cooked it for 17 minutes and when she turned it over it was only half the size.

Do you know why this might have happened????"
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I really want to help her. Any thoughts? Thanks!

 

[babywings76]

If it didn't rise at all, maybe the mix was old and the leavening agents weren't effective?

 

[pcsharon1]

I think 17 minutes is too long - most of my microcakes are only 12-14 minutes. When you cook them too long, then the extra moisture is pulled out of them and they get smaller and harder.

Or............what Amanda said!

 

[babywings76]

Yeah, that's true--I didn't even think about that cooking time. You're right, that is a bit long.

 

[Laurena]

Thanks, ladies. Overcooking was my thought as well. I'll tell her both thoughts!

 

[frozenchef]

Actually, once I just forgot the little bit of vegetable oil and the same thing happened.