pampchefrhondab
- 2,766
For the beginning of the story - see Help - I Messed Up!!!!
Well the customer received my letter and called me today on my cell phone. She left me a msg. and said she wasn't ignoring my calls and didn't really have any info. for me since her check was direct deposited today and she had to go talk to the bank tomorrow. I wasn't sure what that meant. She said I could call her, but she hoped to have more info. tomorrow.
I called her back and she answered. I told her I was very sorry and felt really bad. She said that was okay she wasn't blaiming me. She said, "I know $8 shouldn't make that much of a difference." I said I have been there and I understand. She said she wasn't ingoring my calls she just has to talk to the bank since her check deposited today. She said she had several overdrafts and was being charged $8 per day like someone else mentioned. She also said she took the receipt in to the bank I gave her to show them the amount. She then went on to say they credited her first overdraft. She said she is going into the branch tomorrow to try and get it cleared up. She said my letter will help. I told her to let me know if I need to go to the bank with her or if she needs another letter with more details.
So with thinking about what she said I think they credited one charge because of the PC amount being more then it should have been which was the first fee; however, I think the other ones have not been credited because she was over anyway.
She was nice and said she will call me tomorrow. I'm hoping all is going to end well.
Boy is this a lesson learned. I will never make this mistake again.
Well the customer received my letter and called me today on my cell phone. She left me a msg. and said she wasn't ignoring my calls and didn't really have any info. for me since her check was direct deposited today and she had to go talk to the bank tomorrow. I wasn't sure what that meant. She said I could call her, but she hoped to have more info. tomorrow.
I called her back and she answered. I told her I was very sorry and felt really bad. She said that was okay she wasn't blaiming me. She said, "I know $8 shouldn't make that much of a difference." I said I have been there and I understand. She said she wasn't ingoring my calls she just has to talk to the bank since her check deposited today. She said she had several overdrafts and was being charged $8 per day like someone else mentioned. She also said she took the receipt in to the bank I gave her to show them the amount. She then went on to say they credited her first overdraft. She said she is going into the branch tomorrow to try and get it cleared up. She said my letter will help. I told her to let me know if I need to go to the bank with her or if she needs another letter with more details.
So with thinking about what she said I think they credited one charge because of the PC amount being more then it should have been which was the first fee; however, I think the other ones have not been credited because she was over anyway.
She was nice and said she will call me tomorrow. I'm hoping all is going to end well.
Boy is this a lesson learned. I will never make this mistake again.
