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Package Shipping to Wrong Address!

In summary, if your package was shipped to the wrong address, you should contact the shipping carrier and provide them with your tracking number and correct address. If the package has already been delivered, you can try contacting the recipient at the wrong address and ask for it to be returned. Unfortunately, the shipping address cannot be changed once the package has been shipped. The responsibility for the package being shipped to the wrong address may lie with the customer or the shipping carrier, and any additional fees for rerouting may depend on who made the error. If you are unable to retrieve or reroute the package, you may be eligible for a refund, but this will be evaluated on a case-by-case basis.
J
jwpamp
1,639
Does anyone know a way to re-route a misdirected package? :eek:

The address the customer supplied is wrong (transposed some numbers), and I would like to try to contact UPS BEFORE it is misdirected....any ideas?

You guys are so great, I figure someone must have the answer!:rolleyes:
 
call UPS and you can try and see if they will keep it at the closest pick-up area, and if you can show proof of it being your customer's order you/her with id should be able toe pick it up....but I would def call them with the tracking number.
 
I have had this happen several times, you need to call them ones it says "out for delivery" then they can send a note to the driver and have him bring it back. It usually slows the delivery down a day or so. Keep checking online and ask to have someone contact you once they have gotten a hold of the driver. Don't panic too much, like I said I have done this at least a couple of times in the last few months and they have corrected each one.
 
As soon as it arrives at the destination (the closest UPS warehouse) you can call and they can change the address. I call the main UPS # and they contact my local UPS people, who in turn call me to confirm. It usually goes pretty smoothly!
 
  • Thread starter
  • #5
Took care of it this morning! Thanks to all!
 

Related to Package Shipping to Wrong Address!

1. What should I do if my package was shipped to the wrong address?

If your package was shipped to the wrong address, the first step is to contact the shipping carrier (such as UPS, USPS, or FedEx) and provide them with your tracking number and the correct address. They may be able to intercept the package before it reaches the wrong address. If the package has already been delivered, you can try contacting the recipient at the wrong address and ask them to return the package to you.

2. Can I change the shipping address after the package has been shipped?

Unfortunately, once the package has been shipped, the shipping address cannot be changed. If you need to change the address, you will need to contact the shipping carrier and have them reroute the package to the correct address. This may incur an additional fee.

3. Who is responsible for a package being shipped to the wrong address?

If the wrong address was provided at the time of purchase, the responsibility lies with the customer. However, if the wrong address was entered by the shipping carrier or if there was an error on our end, we will work with the carrier to rectify the situation and get your package to the correct address.

4. Will I be charged for the package being shipped to the wrong address?

If the wrong address was provided by the customer, it is possible that you may be charged for the additional shipping fees incurred to reroute the package. However, if the error was on our end or the shipping carrier's, there will be no additional charges for the correction.

5. Can I get a refund if my package was shipped to the wrong address?

If your package was shipped to the wrong address and you were unable to retrieve it or have it rerouted, you may be eligible for a refund. However, this will be evaluated on a case-by-case basis and will depend on the circumstances of the error.

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