Ordering Pampered Chef Without a Consultant: Advice Needed

[cmdtrgd]

I think I got my first HO lead and this is what the email said:

Comments or Message: Hello. Is it possible to make an order for Pampered Chef products directly to the company other than going through a consultant? If so, could you please tell me where I would find the correct address to place an order? Thank-you for your help.

Ummm...she doesn't want to work with a consultant?

I said I was pretty sure you had to go through a consultant, but I would be happy to call HO Monday morning and find out for sure. I offered to add her order to an open show to save on shipping or to place an individual order that would go straight to her. I also asked why she didn't want to work with a consultant. What else should I have done?

 

[AJPratt]

Sounds like you did a great job! Did you give her a link to your website? If she doesn't want to deal with someone, that's ok she can just order online (probably because she thinks she'd be hassled about doing a show). When someone doesn't want to deal with me I tell them, the only call you'll get from me is a "thank you" because I hate to be hassled, too. Let us know how it works out!

 

[pamperedbecky]

Did this come through the "Contact Me" section of the website? Or was it an email directly to you? It doesn't sound like it's a HO lead. I say that because it's a pretty formatted email that comes from the HO and it will actually say it's a lead. It gives you the person's contact information and I don't believe there's an area for them to make any comments. They just check off a reason for their inquiry: place an order, questions about hosting benefits, questions about becoming a consultant, etc.

So, it doesn't sound like it was an "official" HO lead, unless they've changed the format of them.

 

[cmdtrgd]

Well, it was a Contact Me submission, but when there is a HO lead for product purchases, don't they get sent to a personal website for someone close to them? I don't know the person who submitted it.

 

[ange13]

yeah, when it's a lead, they are sent to the next website in line. then they can purchase, or contact me, etc. i've had some of these--and they are hit or miss! most of them have been nothing--but i do have a party coming up for one of them that was a lead! can't wait, she invited over 40 people--yeah!

 

[cmdtrgd]

She replied that she didn't have a reason for not wanting to work with a consultant, but she wanted to do Christmas shopping. She also said she would be happy to put the order on an open show and help someone with sales...WOOHOO!

 

[mommyhugz1978]

good job Kate, Maybe she would be interested in hosting a show and earning some Christmas presents for free...

 

[crystalscookingnow]

Depending on how much her order is, you could submit it as a catalog show (if it's over $150). Then, she'd see that you care about her business (she'd get the 10% discount for the next year). Also, if it's over $200, then you could give her some savings with the show fpv. Just an idea to show her that you're more interested in customer service than bugging her to have a show.

 

[cmdtrgd]

She has become more receptive and we have been emailing back and forth. Her order is under $50 right now, but includes something from the outlet. I gave her the number if she ordered the QSP from the outlet as well as on the "normal" order. Thanks for all the help!

 

[AJPratt]

Awesome! Sometimes when people learn we aren't pushy nuts, they are more receptive to us. I guess a lot of people have had bad experiences with direct sellers.