Ordering Issues on Merrill Website: Help Needed!

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Discussion Overview

The thread discusses various issues participants have encountered while trying to place orders on the Merrill website, particularly focusing on browser compatibility and technical difficulties. Participants share their personal experiences and frustrations regarding the ordering process.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant reports consistent freezing on the shipping page when attempting to order, which has prevented them from placing orders since January.
  • Another participant suggests that using Internet Explorer may resolve the issue, as they have heard of problems with Firefox.
  • Several users mention experiencing similar issues with Firefox, with some noting that the site has worked for them in the past.
  • One participant shares that their ordering issue resolved unexpectedly without any changes on their part, suggesting a possible temporary glitch.
  • Another participant recounts having to call in their order due to problems encountered with Firefox after a browser installation.
  • One participant expresses frustration with the site not displaying all products, despite using Internet Explorer.
  • Another participant discusses confusion over receiving unexpected items in their order, seeking clarification on their purpose.

Areas of Agreement / Disagreement

Views differ regarding the effectiveness of different browsers for ordering on the Merrill website, with some participants experiencing issues with both Firefox and Internet Explorer. No clear consensus emerges on a definitive solution to the ordering problems.

Contextual Notes

Participants share personal experiences related to browser compatibility and technical issues with the Merrill website, reflecting a range of frustrations and outcomes.

Who May Find This Useful

Consultants experiencing similar ordering issues on the Merrill website may find the shared experiences and insights relevant to their own situations.

L
lissahope26
Messages
149
Anyone else have this problem:

I can never order on the Merrill website. When I get to the page for shipping, it freezes. This has been happening since I started in Jan. I never ordered anything from it because of it but now I need some things. I sign out and in, it still does it.

Any suggestions?:mad:
 
Do you use Firefox? You have to use IE.
 
What browser are you using? Supposedly their site works with Firefox, but many people have reported problems when trying to order using Firefox.
 
This happened to me for a while as well. Then all of a sudden it started working again. Can't really tell you why, they said it had to do with my browser, but I didn't change anything when it started working again. I would call or email them and ask. Good luck - it sure is frustrating!
 
  • Thread starter
  • #5
I called them and they said I have to use internet explorer.

Thanks!
 
I just had that problem too...dh installed firefox & I couldn't figure out why the page was just sitting there, so I called in my Merrill order instead.
 
Another Merrill issue...don't laugh at me....

I got my Merill order from Conference yesterday, and I got the calendars, new business cards, host packet envelopes, and, um....these rolls of little stickers about 1" round that have the PC logo on them...I feel so stupid--what are these and why would I have bough them?
 
I've had problems with Merrill when using Firefox. And had the same problems when using IE, so go figure :) I ended up placing my order while at NC. Oh, and I did succeed in placing an order online with them, using Firefox ... back in December or January.
 
I would guess it's possible you didn't buy them. Do you still have your receipt? Did you buy them? I've heard they have messed up things this year and last year. I have those, but I used them if I was mailing the mini catalog in the mail, you can use those to seal the edge. Was that maybe why you might have bought them? Maybe they were a freebie?
 
I have those, but I used them if I was mailing the mini catalog in the mail, you can use those to seal the edge. Was that maybe why you might have bought them? Maybe they were a freebie?

I probably bought them to mail the mini's--thanks! I just don't remember it. They were on my packing slip--I'll check my receipt. I feel pretty stupid.
 
I have problems with Firefox and Merrill, too. I had to secretly order at work... shhhh
 
I get frustrated with their site too, because not all their products show up for me.....just as well, I don't need to buy anything! :rolleyes:

And, I use IE.
 

Frequently Asked Questions

What should I do if my order is not showing up on the Merrill website?

If your order is not appearing on the Merrill website, first check your email for any confirmation messages. If you did not receive a confirmation, try placing the order again. If the issue persists, contact customer support for assistance.

How can I track my order placed on the Merrill website?

You can track your order by logging into your account on the Merrill website and navigating to the 'Order History' section. There, you will find the tracking information for your recent orders. If you have trouble accessing this, reach out to customer service for help.

What should I do if I received the wrong item in my order?

If you received the wrong item, please contact customer service immediately. Provide them with your order number and details about the incorrect item. They will guide you through the return process and ensure you receive the correct item.

Why was my order canceled on the Merrill website?

Orders may be canceled for various reasons, including payment issues or stock availability. Check your email for any notifications regarding the cancellation. If you need further clarification, contact customer support for more information.

How can I change or update my shipping address after placing an order?

If you need to change your shipping address after placing an order, contact customer service as soon as possible. They may be able to update the address if the order has not yet been processed for shipping. Be sure to provide your order number and the new address details.

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