Order Now: Individual Order vs Catalog Show - Pampered Partner Confusion Solved!

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Discussion Overview

This thread explores the confusion surrounding how to process large individual orders versus catalog shows within the Pampered Partner system. Participants share their experiences and thoughts on how to best handle situations where a customer places a significant order, particularly regarding hostess benefits and order entry methods.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, describes a situation where a customer wanted to place an individual order instead of waiting for a party, leading to confusion about the best way to enter the order.
  • Several users mention that if a customer spends over $150, it might be beneficial to process the order as a catalog show to provide hostess benefits, even if the customer did not organize the show.
  • Another participant shares their experience of handling a $717 order by suggesting that the customer could collect additional orders to maximize benefits.
  • One consultant notes that they would enter a portion of the order as a guest order and the rest as a host order to ensure the customer receives the best possible deal.
  • Another participant emphasizes the importance of making customers feel valued by working the system to maximize their benefits, which can lead to long-term customer loyalty.
  • Some participants express a desire for more customers who place large orders and share their strategies for handling such situations effectively.
  • One participant recounts a similar experience with a customer who regularly places large orders and appreciates the effort taken to maximize her savings.

Areas of Agreement / Disagreement

Views differ on whether to classify large individual orders as catalog shows, with some participants advocating for this approach to provide benefits, while others question the fairness of doing so without the customer organizing the show.

Contextual Notes

The discussion reflects the experiences of consultants navigating the Pampered Partner system, particularly in relation to large orders and customer satisfaction. Participants share personal anecdotes without implying any official guidance from Pampered Chef.

Who May Find This Useful

Consultants looking for insights on managing large individual orders and maximizing customer benefits may find this discussion helpful.

PaulaReb
PaulaReb
Messages
45
I had someone call me today asking to place an order. They don't want to wait for their relative to have the party and want to place an individual order. I went into Pampered Partner but now I'm confused? Do I enter it as an Individual Order or as a Catalog show? As far as I know she's the only one ordering. If she spends $150+ does she get hostess benefits? HELP!?:confused:
 
Well first of all do you have a web site? If so she can order through there.
 
Ind Order -- if she spends over $150 you could essentially put it in as a catalog show and give he rthe benefit s- but why give her the benefits if she didn't do the work?
 
Ind Order -- if she spends over $150 you could essentially put it in as a catalog show and give he rthe benefit s- but why give her the benefits if she didn't do the work?
 
  • Thread starter
  • #5
She put in a $717 Order!!!!OMG....She just put in a $717 order!!!!!:eek: She said one of her co-workers might buy something to. What do I do? I told her she should just have a catalog show....I tend to think out loud (I have to stop that) I told her with the amount she's spending she could get a ton of free stuff. How should I handle this? How do I put it in as a Catalog show if the only reason it's at such a high level is because of her order? Help!! I'm new at this...I don't know how to handle this situation. She's going to be calling me back later today. Thanks!!
 
Paula, take a deep breath!This is what I would do, see if she could collect a few orders. See what the orders total if they total $150 I would turn it into a show, and then put like $150 of her order on top of it, so she gets a 1/2 off item, and the rest on the host order so she gets a discount!Can you send someone like her my way, Please!Way to go, Keep up the good work!
 
Wow if I had a some one call me and place a 700.00 order I would definitly put it in as a catalog I am sure she would appreciate getting a discount and some extra free stuff. IMO
 
I would put $150 of her order in as a guest (assuming she doesn't collect orders from others) then put the rest as the host order and play around with it changing the half price items so she saves the most money. If she sees that you worked the system to get her the best benfits possible she will be your customer for life. Also try to get her to book off herself so she can get two specials at her future show!
 
gilliandanielle I would put $150 of her order in as a guest (assuming she doesn't collect orders from others) then put the rest as the host order and play around with it changing the half price items so she saves the most money. If she sees that you worked the system to get her the best benfits possible she will be your customer for life. Also try to get her to book off herself so she can get two specials at her future show!
Click to expand...

I totally agree! If I have any customer call with an order of $150 or more I turn it into a catalog show! If my customers order that much in product I want to make sure that they are rewarded.
I have gotten many comments on how I really take care of my customers, and they keep coming back.:D
 
I'd put as much of it as possible under a guest order. Put it as her first initial and last name. Then use all the free product value and half-price items toward her most expensive items on her list, putting her full name as the host.(Or just put her in as a guest and put yourself as a host and enjoy the free stuff yourself! Just don't check the "consultant as host" button. I'd only do this if she really doesn't want to be put down as the host.) You can play around with names and such on PP all you want to get the best deal possible for her.
 
I just had the same thing happen the other day! Little kisses from God! She wanted a few expensive items, so I put a basket down as the host special (even though I didn't make a cent on it that way!) and I figured it out that at 3 1/2 priced items ($700 guest sales) she'd get the best deal. It wasn't worth putting in another $300 at full price to get one more half priced item, and it wasn't really worth another $100 to get another 5% off. So, I put her in as a guest order and put $700 of product under that name. Then I hit Add Host Order and put in her basket, 1/2 priced items (5 & 7 piece Executive!), and the rest of her items for free credit and 25% off. She was thrilled that it was much less than she had originally planned to spend.
 
I have one customer who does this too!! She spends about $500 every time. I play with PP until it works out best for her. Usually $300 as the guest and the rest in the host order. The first time I got an order from her I saved her about $200, so she called me back and said that she wanted to spend the rest of it!!!!
She says that she spends this much everytime she orders from PC, but no one else has ever done this for her before.....and she wondered why???? I told her that she was contributing to someone else's free stuff!!!
She is now my customer for life and will use me no matter where we end up moving in the world!!

Here's the kicker.......she doesn't even cook!!!!! She just wants the best stuff possible, in case she ever decides to!!!!! All of her warranties will run out before she ever uses the stuff!!! She ordered a 12 piece Executive and says that they are so pretty that she doesn't want to get them dirty!!!! I tried to tell her that the clean up is so easy, and it doesn't matter!!!
 
Hello - Send some of these blessings down South. I am in need of these kinda PC addicts. Thanks for all the comments and keep up the great work everyone and keep making those customers happy.
 
WOW!!!! I could use some of that type of customer also!!!!!! I would offer her some of the host benefits fron the show, She would probally be so happy she would pick out more, you could say since you placed such a large order I would like to give you an additional xxx in free product. Just my thoughts on it.
 
I did that for a customer, too.She only had a $200 order, but we were able to make it a catalog show and save her some money on her order. She was thrilled! Plus, she got some host benefits out of it!

I think it is a great way to show appreciation for a customer.
 
  • Thread starter
  • #16
I've been playing around with her order but still haven't figured out what I'm going to do for her yet. I want to do the best I can for her so she buys from me all the time. She has a big family and they're all big spenders so I want to keep her happy. Thanks for all the great advice. I wouldn't have know what to do otherwise.
 
Just Curious??How does the host pay??

She would have to pay with $$$ or check right? I mean - wouldn't HO question it if she put the order on her own credit card??

OK - so I'm a newbie and don't quite get it.... and maybe I'm a little naive...

I didn't think that the host's order counted towards her sales? OR is this where her "twin" sister is the only guest ordering???

I guess I just haven't had the opportunity to try an finagle an order by a host or individual before - BUT - I sure want to be prepared in case some of those "Kisses from God" come my way ;)
 
I have a firend who orders TONS of PC all the time from me. In fact she has held 3 Kitchen shows for me since Oct 2005. Funny thing is she hates to cook. She just wants nice stuff for when other people come over to eat. All of us seem to cook at her home!;) But she called me up yesterday and ordered the 7 piece set for herself and a few little things. $400 order! Then 3 hours later she calls back and orders another $250! Granted as a customer who spends this much I want to keep her happy. So I did put it under a catolag show. It's amazing!

Shannon
 
Host payment
PCGINA said:
How does the host pay??

She would have to pay with $$$ or check right? I mean - wouldn't HO question it if she put the order on her own credit card??

OK - so I'm a newbie and don't quite get it.... and maybe I'm a little naive...

I didn't think that the host's order counted towards her sales? OR is this where her "twin" sister is the only guest ordering???

I guess I just haven't had the opportunity to try an finagle an order by a host or individual before - BUT - I sure want to be prepared in case some of those "Kisses from God" come my way ;)
Click to expand...

If she pays using a check she makes it out to you and you use either your PC Debit or Credit Card. That way HO doesn't know. Also If a "guest" pays the host cash they can then in turn make thier payment to either by check or cc.;)

Yes it would be her "twin" placing the order. I just use my daughters name for me. Most Consultants just enter her first initial and last name that way it doesn't show as the same person on PP.;)

Theresia Aylward
Depoe Bay, OR
 

Frequently Asked Questions

What is the difference between an Individual Order and a Catalog Show in Pampered Chef?

An Individual Order is a direct purchase made by a customer for specific items, while a Catalog Show is a group order where multiple customers can place orders based on a shared catalog, usually organized by a consultant. In a Catalog Show, the orders are combined to create a larger total, which can lead to host rewards for the consultant or host.

How do I place an Individual Order with Pampered Chef?

To place an Individual Order, you can visit the Pampered Chef website or contact your consultant directly. You will select the items you wish to purchase, add them to your cart, and proceed to checkout to complete your order.

What are the benefits of hosting a Catalog Show?

Hosting a Catalog Show allows you to earn host rewards based on the total sales from the combined orders. This can include discounts, free products, and exclusive items. Additionally, it provides an opportunity for friends and family to shop together, often leading to larger orders and more rewards.

Can I switch my Individual Order to a Catalog Show after placing it?

How do I know if I should choose an Individual Order or a Catalog Show?

If you are looking to purchase items for yourself and don’t have others who want to order, an Individual Order is the way to go. However, if you have friends or family interested in purchasing items as well, consider organizing a Catalog Show to maximize rewards and savings for everyone involved.

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