Oh No! Credit Card Payment Entered Twice? Seeking Help

[Kimberlymmj]

I think I put someones credit card in twice. I have a -55.98 in the consultants outstanding balance box. I entered in payments on top and the other area because it said payment missing or something to that effect. Did this go in twice? Oh boy. And this is a friend. I amon hold. Can HO help me with this

 

[chefHLM]

Did you submit the show already? If it hasn't been submitted it won't be charged. You can go back and check the payments. You can remove a payment from the customers payment tab.

 

[Yakmama]

I'm not quite sure I understand your question. When you enter a payment, you put it in under each individual guest under the "payment" tab. When you are ready to submit the show, it shows you what the consultant owes- and you put in your PC Debit or credit card to submit.

 

[pampchefrhondab]

So you already submitted the show with the -55.98? If so, you will have to work w/HO. If not, you can go through each total/total paid on the customer main page in PP+. Not sure how to describe it, but it's on the right side you can see the total order/total paid. This should help you find the one which is overpaid and then go back into the order and delete one of the payments!

 

[DebbieJ]

Have you called your director/recruiter and asked for their guidance? They should be the first person you call when you have problems or questions.