Oh My Goodness--No More Ice Cream Scoop?

[kreaser]

TRUE...WE DID NOT ALL GET THE EMAIL!
I believe only those consultants got the email if they had sold any scoops during the time frame they said they had "bad scoops". I too, did not receive an email! But some of my downline did. I think it was originally a "smaller problem" then they expected but now it has gotten bigger.

 

[esavvymom]

I got the email(s), and I believe one of them even told me which customer/shows were impacted by the recall, so I would know exactly who to contact.it could be easy to miss though- since we are bombarded daily with so much STUFF in our emails (not just PC).

 

[esavvymom]

TRUE...WE DID NOT ALL GET THE EMAIL!
I believe only those consultants got the email if they had sold any scoops during the time frame they said they had "bad scoops". I too, did not receive an email! But some of my downline did. I think it was originally a "smaller problem" then they expected but now it has gotten bigger.

That would make sense. NOW it includes ALL of them, not just the ones sold last year.

 

[minirottie]

edit: that's why I never saw it! I never got one because i have not sold one since 2009!
That was kinda weird though if there was an issue to begin with, why did they not notify all of us?

Ahh, I've never sold one in my time, so that explains why I never got the email, but I agree with you in that we should ALL have known about any issues!

 

[ShelbyMichalek]

TRUE...WE DID NOT ALL GET THE EMAIL!
I believe only those consultants got the email if they had sold any scoops during the time frame they said they had "bad scoops". I too, did not receive an email! But some of my downline did. I think it was originally a "smaller problem" then they expected but now it has gotten bigger.

Please know that using caps lock like that, is like screaming at someone. I really don't need that right now. I apologize if I offended you, but I don't appreciate your response.

 

[byrd1956]

My guess is the price of the material the ice cream dipper is made from has increased dramatically in recent times thus causing the manufacturer to attempt to "remix" without losing the substance of our product so "he/it" can still make money while still contractually obligated to PC for a specific price. This "remix", in my guess, has failed the test, they've been discovered, and are unwilling to continue to product a product for pc at a loss.

Just my guess. I have no knowledge what so ever but given the facts of the economy, the increased price of materials, and the fact that the ice cream dipper has been the same since before forever, that's my take. Why else would the all of a sudden have inconsistent quality?

This was what I thought of right away. I've never had complaints about the ice cream scoop....everyone loves it. So sad to have this happening. I'm speaking in general about any of the stop sells, recalls, etc....

 

[byrd1956]

Actually not true...I knew nothing about the recall and have no emails from PC about it..

I didn't get a recall e-mail either.

 

[byrd1956]

Use and Care [return to top]

Grasp dipper near scoop. Draw dipper toward you at an angle of about 45 degrees.
Turn dipper, lifting portion out of container; press against dish or cone to release.
Hand wash prior to first use; rinse and towel dry immediately. Do not soak in water or place in dishwasher.

Do not expose to temperatures above 140°F/60 °C.
One-year guarantee for noncommercial use. Refer to sales receipt for details.

This is a case of people not reading the use and care and PC is taking the hit. Maybe we as consultants too were remiss in making sure that our customers read these. ???
FUNNY - I HAVE NEVER LET MINE EVER GO INTO DISH WATER! Not sure why either but I remember someone telling me to never do that. I use it, and wash it right away. That too is what kept it from turning that funny gray color!!! Never mind - it was right in the instructions!

Reading instructions.....not many do....but, I have made sure to tell customers & guests the instructions you mention.

 

[esavvymom]

Reading instructions.....not many do....but, I have made sure to tell customers & guests the instructions you mention.

What a concept, right?

 

[chef131doreen]

The recall info ( e-mail ) is under the status on product adjustments I just hada guest ask me about that so I went there and found it .

 

[babywings76]

So are you guys encouraging people to order them while they can? Or since it's a quality issue, do we not really say anything and start putting "no longer available" stickers on our catalogs?

 

[Tracy99]

I put it on fb and had 5 orders in about 2 hrs. That with a few random orders was enough for a show. I am not taking anymore orders as of submitting it this morning. I followed my directors lead and she posted it on fb too. I just wanted to get the orders in before they ran out which is why I submitted it this morning and then decided to stop advertising it. My next show isnt set to close until after the 20th.

 

[BethCooks4U]

I am not encouraging purchase of this item and I am not getting any extras to have on hand. If there is enough of a quality control issue to pull the product I don't want to be dealing with unhappy customers down the road who find theirs defective and it's too late to get it replaced.I will be contacting my upcoming hosts who already have their packets to let them know. Otherwise I am leaving it alone.

 

[wadesgirl]

I am not encouraging purchase of this item and I am not getting any extras to have on hand. If there is enough of a quality control issue to pull the product I don't want to be dealing with unhappy customers down the road who find theirs defective and it's too late to get it replaced.

I will be contacting my upcoming hosts who already have their packets to let them know. Otherwise I am leaving it alone.

Same here!

 

[esavvymom]

I am not encouraging purchase of this item and I am not getting any extras to have on hand. If there is enough of a quality control issue to pull the product I don't want to be dealing with unhappy customers down the road who find theirs defective and it's too late to get it replaced.

I will be contacting my upcoming hosts who already have their packets to let them know. Otherwise I am leaving it alone.

That was my thought too. It's not like the Cooking tools we discontinued last year- where the company went under. This is a safety/quality issue that apparently isn't improving. My SIL was wanting one but she's broke. I had thought about getting one for her before they are gone, but why and then have problems with it later.

Don't stone me, but our ice cream scoop is not the only one out there that can get the job done. I get plenty of ice cream out with my Kitchen Aid one too (AND it goes in the DW). I personally never hold on to the scoop long enough for the gel to have time to do anything anyway! But I do like that two scoops is a "serving size" if you were to measure it out. (~1/4 c each scoop).

 

[Intrepid_Chef]

If you didn't get an email during the recall, it means you didn't sell any during that time period.

I did put it on FB but don't expect to get a huge demand for it. I look at it this way, the customers who order know that it is being removed for quality control issues, and they're taking that risk when they order. They'd be mad at me, however, if they missed their last chance to get it.

 

[BethCooks4U]

That was my thought too. It's not like the Cooking tools we discontinued last year- where the company went under. This is a safety/quality issue that apparently isn't improving. My SIL was wanting one but she's broke. I had thought about getting one for her before they are gone, but why and then have problems with it later.

Don't stone me, but our ice cream scoop is not the only one out there that can get the job done. I get plenty of ice cream out with my Kitchen Aid one too (AND it goes in the DW). I personally never hold on to the scoop long enough for the gel to have time to do anything anyway! But I do like that two scoops is a "serving size" if you were to measure it out. (~1/4 c each scoop).

It's a moot point now but the ice cream scoop does not work with the warmth of your hand. You can leave it in the ice cream untouched and it will melt it. I've also left it in frozen cool whip for a few minutes to thaw it when a host has forgotten to take it out of the freezer. It's got to do with the antifreeze substance inside.

 

[Nanisu]

Ok Ok Ok, I knew about the issues. We all did, they told us and told us and told us. I just was not happy about going and grabbing the fundraiser kits--all 150 of them, back from the school and pulling out all 300 catalogs, turning to page 58 of each one and putting the stickers (which I had left over from having to do this for the darn veggie slicer) on all 300 catalogs. Yes, I know its better than fixing it on the back end when the orders come in. But what a pain it was--took me 3 hours + travel time both ways.

 

[pampered1224]

UGH! How awful was that? Nancy - good for you though. I know that could not have been an easy task but, what with the safety issue in place, it should be appreciated by all your people.

 

[lkhartmann]

I've had the same scoop for the last 11 years. Love it... However I will not be encouraging my guest to get them before it's gone as I don't want to deal with the issues.

 

[chefjeanine]

However I will not be encouraging my guest to get them before it's gone as I don't want to deal with the issues.

Thank you for voicing what I've been thinking. I don't need the hassle and I surely don't want my customers to purchase something that (possibly) is going to have a problem. Makes us look bad.

 

[otisbg]

just got the email - stop sell as of MIDNIGHT tonight

 

[higoobs]

Today midnight is the last orders for the ice cream scoopers for good. They are not waiting till the 20th. The demand was too high.

 

[chefsteph07]

Guess what, I think they are done taking orders for the scoop...one of my consultants tried putting in a show for them and it's not letting her and I just tried as well...I think if they say MIDNIGHT, they should mean MIDNIGHT...AND they aren't even there tonight to field any issues. This was a botched deal...very poorly handled but what can we do? Nothing. It's a shame but what is...is.

 

[DawnH]

Curious as to why folks are running towards this thing while the company is running away from it. Let the adjustments begin.

 

[carlajanes]

so much for the midnight deadline!! CAN'T ORDER THEM ANYMORE

 

[heather223]

Guess what, I think they are done taking orders for the scoop...one of my consultants tried putting in a show for them and it's not letting her and I just tried as well...I think if they say MIDNIGHT, they should mean MIDNIGHT...AND they aren't even there tonight to field any issues. This was a botched deal...very poorly handled but what can we do? Nothing. It's a shame but what is...is.

I agree! I understand them putting it on stop sell, but if you send an email saying MIDNIGHT, then it should be midnight. Otherwise, email or call us with the automated system to let us know!

 

[BethCooks4U]

They said midnight but they also said while supplies last. They were judging by what had come in so far and thought they'd last until that time. They didn't have to send that email. The original email said or while supplies last so they could have not given us that extra heads up today. Do you have a crystal ball? Neither do they. Do you think they wanted this to happen? I don't. They gave us notice so we could get the orders we already had in not so we could tell the world (not that they didn't expect us to anyway).

 

[esavvymom]

Geesh people....law of supply and demand! You demanded them, and they ran out. What can they do? They can't pull them out of thin air, and if they are a poor quality product, do you REALLY want them to go to your customers anyway?? You will have some unhappy customers. I bet you'll find a lot of CONSULTANTS ordered them, not just customers.....stocking up. They'll start popping up on ebay soon. It is what it is. They tried, people reacted, and it went faster than expected. I would fully expect they will come out with something, but it will take some time I'm sure. HOPEFULLY they were already working on this as a backup plan when they first announced it last year....but we'll see.

 

[aried]

tried to submit show and it won't go through with scoops on it.