Nervous What Do You Say on Phone?

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Discussion Overview

This thread centers around the experiences and strategies of participants regarding phone conversations with potential clients related to wedding registries. Participants share their feelings of uncertainty and provide insights into their approaches when reaching out to leads.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, expressed nervousness about how to approach a call with a wedding registry lead, seeking advice on what to say.
  • Another participant shared a script for initiating the conversation, suggesting to ask if it was a good time to talk and inquiring about the lead's familiarity with Pampered Chef.
  • Several users mentioned feeling clueless about the registry process, with one noting they had multiple registries to follow up on without knowing what to say or do.
  • One participant recounted a positive experience where they successfully booked a show after asking the lead about their situation and how they found the consultant's website.
  • Another participant noted the importance of reaching out to registries to offer assistance and suggestions for building their lists.

Areas of Agreement / Disagreement

Views differ among participants regarding the best approach to contacting leads, with some feeling uncertain and others sharing successful experiences. No clear consensus emerges on a single method for handling these calls.

Contextual Notes

Participants are sharing personal experiences and strategies related to their roles as Pampered Chef consultants, particularly in the context of wedding registries.

Who May Find This Useful

Consultants looking for insights on engaging with potential clients regarding wedding registries may find the shared experiences and strategies helpful.

T
Trish1953
Silver Member
Messages
494
I got my first Wedding Registry lead off my PWS (through Well-Stocked Sweepstakes). Since I don't recognize the person, what do I say to her when I call?

Trish in Texas
Independent Consultant
 
Hi this is Trish with The Pampered Chef. Did I catch you at a good time?

If no, see when you can call again.
If yes, then say....I got a note here that you were interested in more information. Are you familiar with Pampered Chef?

And go from there!
 
I am sort of clueless about the registry believe it or not. I have 2 registered.
Do I need to do something?:confused:
 
chefkristin said:
I am sort of clueless about the registry believe it or not. I have 2 registered.
Do I need to do something?:confused:
Click to expand...
Your not the only one!
I have 6 I have to follow up with, and haven't a clue of what to say or do!:eek:
 
  • Thread starter
  • #5
My discussion went well. I just asked how she found my website and then what her particular situation was. I booked a show for her for August, when they move into their new house. Alas, I will miss the bennies from Shower or Registry, as she's getting married in 3 weeks. But, I'm hoping she has friends who might be getting married!

Must have been a good day...I also got a potential host at the Post Office and a potential sale at the Court House. I guess I'm lucky I'm not shy about talking about how wonderful PC is! That's in addition to the two Catalog Show I got: one at the pharmacy and the other at the Farmer's Market. I'm really working hard to get the $125 worth of FREE products, so these are in addition to Cooking Shows.

Trish in Texas
Independent Consultant
 
Trish1953 said:
My discussion went well. I just asked how she found my website and then what her particular situation was. I booked a show for her for August, when they move into their new house. Alas, I will miss the bennies from Shower or Registry, as she's getting married in 3 weeks. But, I'm hoping she has friends who might be getting married!

Must have been a good day...I also got a potential host at the Post Office and a potential sale at the Court House. I guess I'm lucky I'm not shy about talking about how wonderful PC is! That's in addition to the two Catalog Show I got: one at the pharmacy and the other at the Farmer's Market. I'm really working hard to get the $125 worth of FREE products, so these are in addition to Cooking Shows.

Trish in Texas
Independent Consultant
Click to expand...
That's great! I need to get out there. Farmer's market tomorrow. Lots of garage sales everywhere. Not planning to go to a court house. By the way, what were you doing there???:)
 
I think with registries if you have their name, I'd contact them if only to let them know that you are there for any questions or if they need help building their list. Also, you may want to ask if you can offer suggestions if you see a product on their list that has a great companion.
 

Frequently Asked Questions

What should I say when I first call a potential customer?

Start with a friendly introduction, stating your name and that you are with Pampered Chef. You might say, "Hi, this is [Your Name] from Pampered Chef. How are you today?" This sets a positive tone and opens the conversation.

How do I handle a customer who seems uninterested?

If a customer seems uninterested, try to engage them by asking open-ended questions about their cooking habits or preferences. For example, "What do you enjoy cooking most?" This can help you find common ground and tailor your conversation to their interests.

What if I forget what I wanted to say during the call?

It's completely normal to forget your points during a call. If this happens, take a deep breath and refer to your notes if you have them. You can also say, "I have a few key points I'd like to share about our products. Let me gather my thoughts for a moment." This shows professionalism and gives you a moment to regroup.

How can I build rapport with the person on the phone?

Building rapport can be achieved by being genuinely interested in the person you are speaking with. Use their name during the conversation, listen actively, and share a little about yourself or your experiences with Pampered Chef. This personal touch can make the conversation more relatable.

What should I do if the customer asks a question I can't answer?

If you encounter a question you can't answer, it's okay to admit it. You can say, "That's a great question! I want to make sure I provide you with the correct information, so let me look into that and get back to you." This shows honesty and a commitment to providing accurate information.

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