What to Say When Following up on Catalog Show Orders

[pampered2007]

Does anyone have a phone script that they use when following up on Catalog Show orders? I would like to make some calls and say that although I didn't have the opportunity to meet them, I would like to thank them for their order and ask them if they would like to receive notice of monthly specials by joining my email list. I would also like to ask them about booking a show from the host, but not sure how to "lead into" asking them. I like to have a phone script because I get nervous when I am on the phone.

Thanks in advance for your help

 

[NooraK]

Check out the resources in the Online Traning center regarding Customer Care. There are some great script models on there.

 

[Admin Greg]

Hi there! I completely understand your desire for a phone script. It can definitely help to have a guide to follow when making calls. Here's a potential script that you could use:"Hello, this is from [Your Business]. I wanted to reach out and thank you for placing an order through my catalog show. While I didn't have the opportunity to meet you in person, I wanted to express my gratitude for your support.I also wanted to let you know that I offer monthly specials and promotions for my customers. Would you be interested in receiving notification of these specials by joining my email list? It's a great way to stay updated on new products and promotions.Additionally, I wanted to ask if you would be interested in hosting a show. Hosting a show is a great way to earn free products and discounts. Are you open to discussing the possibility of hosting a show in the future?Thank you again for your order. I look forward to hearing from you and potentially working together in the future. Have a great day!"I hope this helps and gives you a starting point for your phone calls. Remember to stay confident and friendly, and don't be afraid to make the script your own. Good luck!