Navigating Price Differences: My Struggle as a Border City Consultant

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Discussion Overview

This thread centers around the challenges faced by consultants in border cities regarding price differences between the US and Canada, particularly in relation to product sales and customer loyalty. Participants share their frustrations and experiences with cross-border selling and the implications for their businesses.

Discussion Character

  • Opinion-based
  • Anecdotal
  • Debate/contested

Main Points Raised

  • One participant, identifying as a consultant, expresses frustration over losing shows due to significant price differences between the US and Canada.
  • Another participant shares their experience of border crossing issues, noting complications with customs when transporting products for delivery.
  • Several users mention the need for consultants to report these issues to the Home Office (HO) to raise awareness of the impact on their businesses.
  • One participant highlights potential legal issues related to US consultants selling in Canada without proper authorization.
  • Another participant notes that if customers are crossing borders for better prices, they may not be loyal to their local consultants.
  • Some participants discuss the implications of incorrect address entries in the system, which could affect customer service.
  • One participant mentions that the HO has not adequately communicated the rules regarding cross-border selling, leading to confusion among consultants.

Areas of Agreement / Disagreement

Views differ on the effectiveness of reporting issues to HO, with some participants believing it is necessary while others express skepticism about the response. There is no clear consensus on how to address the challenges posed by price differences and cross-border selling.

Contextual Notes

The discussion reflects personal experiences of consultants operating in border cities, highlighting the complexities of navigating pricing and legal regulations in cross-border sales.

Who May Find This Useful

This thread may be of interest to consultants working in border areas who are experiencing similar challenges with pricing and customer loyalty.

F
friday
I have just lost my fourth show THIS MONTH due to price differences in the US. Apparently there are consultants in the Port Huron/Detroit area who are doing catalogue shows, and even crossing border and presenting cooking shows. I can understand that when a bar pan costs $42.50 here and $29 there. But what am I supposed to tell my team- who are having the same problem. Customers don't really care if they have to cross border to get exchanges done. Its only 6 minutes away from my front door to the US.
I called HO and was told that they really haven't heard about this kind of problem and that my situation is unique. REALLY?? Are there that few border city consultants?
I am so very frustrated. I had scheduled 6 shows for January and was feeling pumped about a great start to the new year. Now I am down to 2. What do you all think? I need help because I am feeling so very frustrated.
 
Aw, that sucks!

How do US consultants get into Canada with a car full of brand-new products (for deliveries) without being stopped at the border? My coworker (who has a cottage in Ontario where she lives 90% of the time) has been stopped for having too many things in boxes. The border agent thought she had more than what was considered "personal use." And they'd have to carry them over because HO won't ship to Canada from a US consultant's show; and re-shipping them would eat any price difference.
 
Alison I would call HO about this. I know that there has been alot of talk about this lately and not just with PC. Tell them that you have lost customers because of this. HO needs to hear about this from us. A lot of people in my cluster complained and are still doing so.

There is a write up on CC about US/Canadian pricing and I thought it was a lot of hog wash myself. I do expect there to be some difference but somethings are way out of line.
 
  • Thread starter
  • #4
chefann said:
Aw, that sucks!

How do US consultants get into Canada with a car full of brand-new products (for deliveries) without being stopped at the border? My coworker (who has a cottage in Ontario where she lives 90% of the time) has been stopped for having too many things in boxes. The border agent thought she had more than what was considered "personal use." And they'd have to carry them over because HO won't ship to Canada from a US consultant's show; and re-shipping them would eat any price difference.
Click to expand...

People just go over and drive them over. I have brought an entire pick up truck with the bed AND the cab loaded full of crates of music and been waved through at customs. Its pretty rare to get hauled over at the Canadian border. SHOOT, when my husband entered the country- he landed in Detroit, at the Canadian border they asked Citizenship and he said Chilean- and they WAVED US THROUGH!! He didnt even have to show ID!!!
 
...and if they do catalog shows they aren't carrying products over.I REALLY think you guys should complain again to HO...there are SOOOO many issues with that.One being liability. I'm sure a US consultant liability insurance does not cover us in Canada.Plus, the whole customs and declaration thing...I'm sure there are many more legal issues.
 
Alison - just a side note. Don't get discouraged. If people are really crossing the borders, they aren't loyal customers anyway. Keep chugging and looking for those good customers!...oh and ask them how they are getting their warranty exchanges done????
 
Janet you have touched on some very important issues and HO does need to know if they don't already that is this happening.
 
One more thought hit me...how is the US consultant entering it...definitely not as a Canadian address. Hopefully, she is at least getting the correct names in the system...It doesn't allow PC to give proper service to their customers either...
 
janetupnorth said:
One more thought hit me...how is the US consultant entering it...definitely not as a Canadian address. Hopefully, she is at least getting the correct names in the system...

It doesn't allow PC to give proper service to their customers either...
Click to expand...


I would guess the customers name c/o her own address.
 
rennea said:
I would guess the customers name c/o her own address.
Click to expand...

That's what I figured but still an issue...
 
I'm sorry Al! (((((HUGS)))))
 
Alison did you ever contact HO about this problem? Did you notice that our stoneware prices went down....not alot though!!
 
  • Thread starter
  • #13
rennea said:
Alison did you ever contact HO about this problem? Did you notice that our stoneware prices went down....not alot though!!
Click to expand...

I did contact HO. Apparently the rule about selling in other countries was omitted from the paperwork but not because it is now allowed. Turns out that presenting shows for the purpose of producing income in Canada (for US girls) and vice versa, is a federal tax law violation, AND a customs and immigration violation. You are not allowed to earn money in a country where you are not authorized (through green card or work permit) to do so. Potentially people who do it could be banned from entering the other country for an period of time to be determined by a JUDGE!!!! (ouch)
 
friday said:
I did contact HO. Apparently the rule about selling in other countries was omitted from the paperwork but not because it is now allowed. Turns out that presenting shows for the purpose of producing income in Canada (for US girls) and vice versa, is a federal tax law violation, AND a customs and immigration violation. You are not allowed to earn money in a country where you are not authorized (through green card or work permit) to do so. Potentially people who do it could be banned from entering the other country for an period of time to be determined by a JUDGE!!!! (ouch)
Click to expand...


OMG!!!!!!!!! I think that they should have that information in the paperwork:eek:
 
Yes, they should send an IMPORTANT reminder out!!!!
 

Frequently Asked Questions

What are the main reasons for price differences between the U.S. and Canada for Pampered Chef products?

Price differences can arise due to various factors, including currency exchange rates, shipping costs, import duties, and regional market conditions. Additionally, Pampered Chef may adjust prices based on local demand and competition, which can lead to variations in pricing across borders.

How can I effectively communicate price differences to my customers?

Transparency is key. Clearly explain the reasons for the price differences, such as currency fluctuations and shipping costs. You can also emphasize the value of the products and the unique benefits of purchasing from a local consultant. Providing comparisons and highlighting promotions can help customers understand the pricing structure better.

What strategies can I use to manage customer expectations regarding pricing?

Set clear expectations from the beginning by discussing potential price variations during your initial consultations. Offer insights into the benefits of purchasing from a consultant, such as personalized service and exclusive offers. Additionally, consider creating a pricing guide that outlines the differences and provides context for your customers.

Are there any specific challenges I should be aware of as a border city consultant?

Yes, as a border city consultant, you may face challenges such as differing tax rates, shipping logistics, and varying customer preferences. It's essential to stay informed about regulations and market trends in both countries to navigate these challenges effectively. Building relationships with customers on both sides of the border can also help mitigate these issues.

How can I leverage my unique position as a border city consultant to my advantage?

Your unique position allows you to cater to a diverse customer base. Highlight your ability to offer products from both markets and provide insights into the best deals available. You can also host joint events or promotions that appeal to customers from both sides of the border, showcasing the benefits of shopping with you as their consultant.

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